Cedar Rapids, IA (May 11, 2017) — Master managed service provider Collabrance LLC finished its 2017 Fiscal year with record growth, attributing the success to strong market demand for premium services.
“We operate in a market that’s crowded with organizations who measure success by numbers of devices and users. The intent of Collabrance was not to be the biggest; instead we committed to be the best. Our numbers confirm we are delivering on that commitment.” said Greg VanDeWalker, Senior Vice President of IT Channel and Services at Collabrance LLC. “We’ve discovered great demand for a non-commodity approach that centers on white glove customer service and efficient problem-solving.”
Customers using Collabrance services in Fiscal 2017 reported a 97.2 percent customer satisfaction rating and a 95.3 percent success rate in remote ticket resolution.
“Having a live voice answer the phone within two rings helps end users feel their problem is being solved instantly,” said VanDeWalker. “With a remote resolution rate at this level, our partners can focus their teams on revenue generating, high margin activities.”
###
About Collabrance
Established in 2009, Collabrance is a Master Managed Service Provider that partners with Service Providers determined to offer an exceptional IT experience to their customers. Collabrance provides a standards-based technology offering and remote services delivered by a U.S. based team of technical experts focused on people, not just technology. To ensure partners’ success and profitability in Managed IT Services, Collabrance also provides business planning, virtual Sales Manager, sales training, and access to industry experts.
