Boston, MA, and Fife, Scotland (February 23, 2017) – Continuum, the exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, released a case study on Scotland-based Itek Systems Management’s delivery of 24x7x365 IT and business continuity services to its varied client base with Continuum’s Continuity247. Itek initially partnered with Continuum for its remote monitoring and management (RMM) services, but has since added Continuum’s fully-managed business continuity platform.
“Our technicians no longer complain about having to execute certain tasks or set up hardware – we can basically plug Continuity247 into a box and hit ‘go,’” said Andrew Bousie, technical services manager at Itek. “We can even repurpose older hardware for use with Continuity247 – it really allows us to configure the solution to suit the needs of each of our clients. Additionally, the support we get from Continuum is unparalleled – the UK team is always in contact with us. This partnership has helped us become a superior IT provider for our clients, and we know that Continuum will be there to help us as we continue to move our business forward.”
Continuity247 is a unique platform which combines a powerful feature set with direct support from Continuum’s industry-leading Network Operations Center (NOC). With more than 700 technicians absorbing day-to-day backup and disaster recovery (BDR) functions including monitoring, testing, troubleshooting and more, Itek’s staff is free to focus on growing the business. Continuity247’s single pane of glass enables Itek to easily manage all client backups from a centralized location, and seamless integration with Continuum RMM provides further efficiency and connectivity – allowing Itek to deliver complete, comprehensive end-to-end IT management and data protection to their clients.
With Continuity247’s powerful features like Tru-Verify, which automatically verifies the integrity of recovery points by providing a time-lapse video of the entire boot process, Itek is confident that client data is both secure and accessible when needed.
“Itek demonstrates a perfect partner use case for Continuity247, and we’re excited to contribute to the company’s continued growth and success with the platform,” said Paul Balkwell, managing director of EMEA at Continuum. “Backup and disaster recovery is a critical component of managed IT services today, and we’re committed to enabling MSPs to deliver scalable and profitable business continuity offerings to their clients.”
For more information on Continuity247, visit: www.continuum.net/continuity247.
To access the case study, “Continuum’s Fully-Managed BDR Platform Empowers Itek’s Staff to Focus on High-Value Work and Strategic Growth,” visit: https://www.continuum.net/itek-success-story.
To learn more about Itek Systems Management, visit: www.itek.co.uk.
###
About Continuum UK:
Continuum’s European Headquarters office is located in the Thames Valley region of England at Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA. Contact by email: europe@continuum.net or phone: +44 (0) 1344 742 875. For more information, visit: https://www.continuum.net/europe.
About Continuum:
Continuum empowers managed IT service providers, giving them the technology platform, services and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated IT service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients’ IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. For more information, visit https://www.continuum.net/ or https://www.r1soft.com/ and follow on LinkedIn and Twitter @FollowContinuum.
