Boston, MA (January 10, 2017) – Continuum, exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, released a case study on the company’s powerful combination of software and services enabling ZLan Partners, a leading provider of IT services based in Illinois, to operate more efficiently, take on new clients and better support its growing customer base. ZLan Partners has achieved an average of 30-35 percent growth year over year and attributes Continuum’s IT management platform’s instrumental role in the organization’s success.
“As we’ve grown and evolved our business over the years, our focus on customer service has expanded,” said Russell Zimny, president at ZLan. “ZLan is about customer success first and profitability second, and that profitability comes from partnering with organizations like Continuum that really understand how to help their partners succeed.”
Continuum’s IT management platform is built on the company’s intelligent Remote Monitoring and Management (RMM) platform which consolidates related alerts into one, actionable ticket – significantly reducing the noise and false positives typically generated by other RMM tools. The platform is also integrated with more than 700 of Continuum’s Network Operations Center (NOC) technicians who act as a direct extension of ZLan’s workforce and provide 24x7x365 monitoring with proactive troubleshooting and issue resolution.
“There are cheaper RMM solutions available in today’s market, but none provide the level of alerting, reporting or ease-of-use that the Continuum platform offers,” said John Machacek, ZLan’s director of operations. “And more importantly, none come with the strength and support of a knowledgeable NOC – Continuum’s technicians enable us to provide excellent support for our clients.”
Additionally, Continuity247, Continuum’s business continuity solution, enables MSPs to effectively back up and ensures the recoverability and security of client data. Continuity247 is also fully-managed by Continuum’s NOC, which troubleshoots failed backups, offers disaster recovery (DR) testing and support, and a number of other related services.
ZLan values the fact that Continuum owns the technology powering Continuity247 and does not have to rely on an outside vendor or third party for support. Additionally, because Continuity247 is completely supported by Continuum’s NOC, the solution helps ZLan save time and reduce labor costs.
For more information on Continuum RMM, visit:
https://www.continuum.net/products/rmm-software/remote-monitoring-and-management.
For more information on Continuity247, visit: www.continuum.net/continuity247.
To access the case study, “Continuum Empowers ZLan Partners to Achieve Profitable, Long-Term Growth in Managed IT Services,” visit: https://www.continuum.net/resources/msp-resource-center/success-story/zlan.
###
About ZLan Partners:
ZLan Partners, Inc., based in the Chicago suburb of Downers Grove, Illinois, is a technology consulting firm focusing on computer networking infrastructure for a wide variety of businesses. As a Microsoft Gold Certified Partner, the company works with clients in a collaborative fashion to provide them with comprehensive solutions that meet their technology needs and help them reach their business goals. To complement the company’s extensive IT consulting and helpdesk services, ZLan also provides hosting and managed services. In addition to our relationship with Microsoft, our engineering team has extensive experience with technologies from leading vendors such as VMWare, Cisco, HP, Dell and other first-tier suppliers. In 2017, ZLan will be celebrating 10 successful years as a leading and successful force in the information technology consulting business. For more information, visit: http://www.zlanpartners.com/.
About Continuum:
Continuum empowers managed IT service providers, giving them the technology platform, services and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients’ IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. For more information, visit https://www.continuum.net/ or https://www.r1soft.com/ and follow on LinkedIn and Twitter @FollowContinuum.
