Boston, MA, and Sydney, Australia (January 17, 2017) – Continuum, exclusive provider of the only vertically integrated IT service delivery platform that enables MSPs to scale rapidly and profitably, is expanding the company’s role in the Asia Pacific (APAC) market with a new regional headquarters in Sydney, Australia. Frank Bauer, who was part of Continuum’s founding team, will help to lead the company’s regional expansion and commitment as the new APAC managing director.
The new office underscores Continuum’s tremendous partner growth in the Australia and New Zealand markets over the past two years. The investment will help Continuum to directly support partners as they expand across the Asia Pacific region, maintain high service levels and build on strong demand for the company’s products and services.
“The investment highlights the increasing importance of the Asia Pacific market to Continuum, driven by robust demand for our offerings in Australia and New Zealand,” said Robert Kocis, chief revenue officer at Continuum. “While it reinforces our commitment to our regional partners, the new office also represents our first step in expanding our footprint in this high growth and competitive market.”
Bauer’s 18 years of IT channel experience will be instrumental in Continuum’s APAC success, leading the strategic initiative to build a strong regional foundation. With a proven record of performance and relationship-building, he will use his strengths to work in close cooperation with regional managed service providers (MSPs), IT service providers (ITSPs) and office equipment dealers (OEs) to achieve their business goals.
Service excellence is a principal focus for Bauer and his new APAC team. With a direct presence in the region, he will help partners to meet their service level commitment and better support their regional operations. Reporting directly to Kocis, he is also rolling out Continuum’s regional strategy to expand its business across the diverse region.
“I am thrilled to be part of Continuum’s next chapter in global growth and development,” said Frank Bauer. “Our expansion into the Asia Pacific market with a new office and team solidifies our commitment to success in the region.”
Regional partners are already applauding Continuum’s new investment. They laud the company’s commitment to offering direct support to a region that is already experiencing tremendous growth in MSPs and ITSPs.
“With Geek’s aggressive growth strategy and induction into the CRN Fast 50 list of fastest growing IT companies in the APAC region, we were grappling with how to continue to scale our business without compromising our reputation for excellent customer service and responsiveness,” said Jon Paior, consultant at Geek Pty Ltd, an MSP based in Australia since 2004. “Utilizing our HTG Peer Group, we conducted due diligence on multiple third party offerings and from Geek’s perspective, Continuum came out on top with every metric. The ease of client on boarding and the seamless interaction with their 24×7 Help Desk and NOC were unparalleled. Geek could not continue to meet aggressive growth targets without our close partnership with Continuum. We are pleased that Frank Bauer has been appointed to head up the APAC region – an indication of Continuum’s continued commitment to our region and community.”
With the addition of the new regional headquarters in Sydney, Continuum now operates from six offices, including Boston, Massachusetts (Corporate Headquarters); Cranberry Township, Pennsylvania; Houston, Texas; London, England; and Mumbai, India.
To contact the Sydney, Australia office, email: apac@continuum.net.
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About Continuum:
Continuum empowers managed IT service providers, giving them the technology platform, services and processes they need to simplify IT management and deliver exceptional service to their small and medium-sized clients. Continuum’s vertically integrated IT service delivery model combines an unmatched SaaS-based technology suite with a world-class NOC and Help Desk, allowing them to not only remotely monitor, manage, backup and secure their clients’ IT environments from a single pane of glass, but scale rapidly and profitably. Continuum employs more than 1,400 professionals worldwide and monitors more than 1 million endpoints for its 5,800 partners, including MSPs servicing more than 60,000 SMB customers and web hosting providers protecting more than 250,000 servers with Continuum’s R1Soft product line. For more information, visit https://www.continuum.net/ or https://www.r1soft.com/ and follow on LinkedIn and Twitter @FollowContinuum.
