Elizabeth, NJ (November 17, 2016) – Metrofuser, a leading global innovator, remanufacturer and marketer of printers, parts and training announced a new printer video technical support service (VTS).
While traditional phone technical support will handle 95 percent of printer issues, the more complicated printer problems require deeper understanding that only video can bring. Utilizing any smartphone, printer service organizations can now bring Metrofuser’s technical support veterans to any job site. VTS is a powerful tool for service organizations to expand their capability. Video Technical Support is excellent resource for:
- Pre-diagnosis of laser printer problems
- Trouble shooting print defects and paper jams
Video support lends itself well to printer repair. Instead of describing the problem, field technicians can show the support staff the issue and environment the printer is operating in.
Video support bolsters the company’s live US-based phone support. Contact a Metrofuser account manager for details.
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About Metrofuser:
Metrofuser is a leading global innovator, manufacturer and marketer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include remanufactured laser printer parts, remanufactured printers and service training for HP, Lexmark and Canon brands. The company’s customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit http://www.metrofuser.com.
