Chicago, IL (September 20, 2016) — With its TechLink 2.0 platform, Clover Imaging Group (CIG) provides dealers a complete solution for customer support, printer repair service dispatch, and certified training services. As part of this exciting program, CIG offers the industry’s most respected and comprehensive line of training programs including certified laser printer repair training, available both onsite and online. Technical support and in-field services are also available through TechLink 2.0, giving dealers access to CIG’s highly skilled and expertly trained customer support team. The goal of the program is to offer dealers the support they need to provide faster response times to product and hardware related issues.
“Customer service is a key differentiator for all companies, and quick response times are a major priority,” said Luke Goldberg, EVP Global Sales and Marketing for Clover Imaging Group. “By providing value-added services such as custom help desks, live chat, national service dispatch, and certified training programs, we can help our dealers to manage national accounts outside of their service areas while also expanding their SLAs with our complete service offering.”
In addition to customized call-in services and certified printer training programs, CIG offers on-the-go troubleshooting via live chat services. If live chat services cannot resolve the matter, then in-field technicians are available to provide full product support. In need of printer help? CIG has 14,000 certified technicians on-call via a nationwide service dispatch to provide onsite printer repair and resolution. There is also a dedicated online support system, cartridge-support.com, which offers video tutorials, answers to FAQs, and is accessible 24/7.
To take advantage of TechLink 2.0 platform — not offered by any other company in the industry — CIG customers should contact their account manager today.
For more insight into TechLink 2.0, please view the video here http://bit.ly/TLoverview or read more about it at cloverimaging.com/tloverview.
###
About Clover Imaging Group:
Clover Imaging Group (CIG) provides unparalleled support, collection opportunities, and solutions to independent dealers, OEMs, and retailers throughout the imaging channel and includes the most respected and well-known brands in the industry, including: MSE, Dataproducts, Clover Environmental Solutions, OPRA, Axess Managed Print Services, Tecno Toner, Depot International and Latin Parts.
This impressive group offers the market’s widest array of products and services and is supported by a vast engineering infrastructure, marketing resources, distribution capabilities, and strategic partnerships. By bringing all aspects of our business together, CIG is able to provide a level of partnership unsurpassed in the aftermarket imaging space. For more information, please visit cloverimaging.com.
