Newly Released Case Study Featuring IT Solutions Provider Pensar Highlights the Power of Outsourcing IT Services to Continuum
BOSTON and LONDON – April 6, 2016 – Continuum®, the only channel-exclusive IT management platform company, is providing technical, business and marketing support for London-based IT solutions provider, Pensar, so the company can deliver technology support and services for its small and medium-sized business customers. Pensar discovered Continuum through its membership with HTG Peer Groups, an international community of experienced managed service providers with more than 400 member companies. Continuum launched two partner-exclusive peer groups last year in conjunction with HTG – one geared toward business owners and the other for network operations center (NOC) managers.
“Good talent is very scarce, but we still need to fulfill client requirements; outsourcing to Continuum helps us do that,” said Mark Williams, CEO at Pensar. “One of the things that attracted us to Continuum was the fact that they really seem to cultivate more of a partnership rather than a supplier relationship. Continuum has been very good in helping us and other members of our peer group to develop our own businesses – particularly on the marketing front.”
Pensar leverages Continuum’s highly-intelligent Remote Monitoring and Management (RMM) platform, which features proprietary IntelliMon™ alerting technology and allows MSPs to easily monitor, troubleshoot and maintain desktops, servers and other endpoints. Using Elite Server Care, the highest level of RMM support offered by Continuum, technicians at Pensar are able to fully utilize Continuum’s Network Operations Center (NOC) and dedicated support teams, 24x7x365. With more than 650 NOC technicians extending Pensar’s workforce, the company does not have to worry about issues with scalability or responding to spikes in service requests. Pensar’s staff is able to focus on business development and account management.
Pensar appreciates the fact that Continuum’s platform is fully integrated, providing them with valuable and actionable insights they can leverage when working with customers.
To access the MSPradio interview with Mark Williams, “How to Build a Sustainable Company That Withstands Market Changes,” visit:
To access the newly released case study, “The Power of Outsourcing: Pensar Leverages Continuum for Technical, Business and Marketing Expertise,” visit: http://www.continuum.net/pensar-success-story.
About Continuum UK
Continuum’s European Headquarters office is located in the Thames Valley region of England at Venture House, 2 Arlington Square, Downshire Way, Bracknell, RG12 1WA. Contact by email: europe@continuum.net or phone: +44 (0) 1344 742 875. For more information, visit:
http://www.continuum.net/company/managed-it-services-europe.
About Continuum
Continuum is the only channel-exclusive IT management platform company that allows its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for their small-and-medium-sized business clients. Continuum’s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients’ IT infrastructure from a single pane of glass, all backed by an industry–leading Network Operations Center (NOC) and Help Desk. The company employs 1,200 professionals worldwide, monitors 1 million endpoints for its 5,800 partners including MSPs servicing more than 50,000 SMB customers and Web hosting provider partners supported by its R1Soft server backup product line. Continuum established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit http://www.continuum.net/ or follow on LinkedIn and Twitter @FollowContinuum.
