Durham, NC, 30 March 2016 – LOGICnow, the global market leader in integrated cloud-based IT Service Management solutions, today announced the release of its MAX Service Desk Mobile application for iOS. This application delivers leading-edge field service management capabilities, giving IT professionals full visibility into their customer support in real-time, directly from within their iOS supported device.
MAX Service Desk is a fully hosted, robust, streamlined support portal that enables IT professionals to deliver superior customer support service and to boost productivity. Using Service Desk Mobile further enhances the functionality of the Service Desk portal by allowing users to stay connected with their customers from their iOS device when on-the-go. The app provides full visibility into support activities and constant control of the key Service Desk functions.
From accessing real-time data to customers’ ticket history, MAX Service Desk Mobile provides a full suite of features to help IT professionals:
- Schedule site visits with built-in calendar and GPS functionality
- Gain full visibility into engineer updates – from tickets to tasks
- Retrieve real-time customer data and records whilst on-the-go
- Track time and mileage to provide customers with accurate costs
- Reduce travel time with a clean and simple map making it easy to organize travel routes
- Deliver real-time, actionable insights to optimize service
- Complete client sign-off with digital capability
- Add detailed comments to tickets and view ticket history for better visibility into issues and faster resolution
“We are proud to announce that our Service Desk dashboard and features are now available on the iOS platform so users can continue to manage their client support needs while on-the-go,” said Damian Trzebunia, Director of Product Marketing at LOGICnow. “Service Desk Mobile offers much greater flexibility to allow our customers to view and manage their accounts and site visits, resolve customer issues quickly and efficiently, and deliver best-in-class customer support. And we’re pleased to announce that the Android version of the app will soon follow.”
