ELK GROVE VILLAGE, IL, ISSUED MARCH 9, 2016…Chip Miceli, President of Des Plaines Office Equipment (www.dpoe.com), recently led a panel discussion at a national conference of the Select Dealer Group, a trade association of 40 independent office equipment/solutions dealers from across the United States, held in Chandler, AZ.
Miceli, one of the original founding members of the group and its past president, led a discussion group, “Strategies to keep your top people.” The leader of this second-generation, three-location, 85-employee business discussed some of the strategies that his company utilizes to retain key people, including incentive trips, bonuses, mentoring programs and more. Nearly 100 people attended the two-day event which drew attendees from across the United States.
In addition to the panel on retention strategies, other topics presented included:
- Best practices for solutions selling
- Driving profitability through value-adds
- Acquisition strategies
- Customer satisfaction/retention strategies
- Trends in software: updates
- Client retention
The conference was sponsored by Ross International, GreatAmerica Financial Services, Muratec America, and Clover. The event was held at the Wild Horse Pass Hotel & Casino, Chandler, AZ.
“These are great events for our industry,” said Miceli, who added, “There is great advantage to gathering people who are in the same industry from all across the country to share best practices and exchange ideas.” He continued, “We always come away from these conferences having learned from each other.”
About Des Plaines Office Equipment
Des Plaines Office Equipment (DPOE, www.dpoe.com), is a leader in the field of print management, and document generation equipment and solutions, serving the greater Chicago area since 1955. Today, DPOE operates three locations: its headquarters in Elk Grove Village, and a location in Chicago (211 West Wacker Drive) and Rockford (Loves Park, IL). Des Plaines Office Equipment (DPOE) is a leading provider of Sharp office equipment, Oki Data, HP, Kyocera and Toshiba (telephone systems). The company has additionally added the Sharp Aquos Board Interactive Display System and Video Wall. DPOE provides products and services to a diverse client base that includes schools, hospitals, law offices, accounting firms, and financial institutions, among others. DPOE provides products and services to a diverse client base that includes municipalities, schools, hospitals, law offices, accounting firms, and financial institutions, among others. The firm is a consistent winner of Sharp Document’s Hyakuman Kai award for sales excellence, and was named a 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014 and 2015 Elite Dealer by The Week in Imaging. DPOE maintains corporate headquarters at 1020 Bonaventure Drive, Elk Grove Village, IL 60007. The firm is active in a number of area civic organizations, including the Greater O’Hare Business Association, the Small Business Advocacy Council, the Northbrook Chamber of Commerce and the Des Plaines Chamber of Commerce. For additional information, please call 847-879-6400 or visit www.dpoe.com. You can also find the company on Facebook, https://www.facebook.com/dpoecompany?fref=ts.
