(Chicago, IL) January 19, 2016 – Clover Imaging Group, the global leader in the imaging industry including manufacturing, collections, solutions, and parts, is proud of its highly-rated live chat capabilities on its West Point Products and Depot International websites.
Since its launch in October 2015, live chat has maintained a performance rating above 93%. To date, customer and technical service reps have logged more than a thousand live chats with an average response time of 35 seconds. Customers have been asking about toner compatibility, technical issues, product availability, and shipping timelines.
In December alone operators performed 358 total chats. Based on user scores for overall chat, responsiveness, knowledge, and friendliness, the average rating for the live chat service is 4.66 out of 5 stars.
“We’re proud of the high rating and high usage of our live chat capabilities,” says Luke Goldberg, Global SVP of Sales and Marketing for Clover Imaging Group. “The numbers prove there was a need for this in our marketplace and we’re happy to be providing a service that our dealers can utilize to improve their own business’ needs.”
Live chat is accessible to website visitors without logging in to increase the user experience and build upon CIG’s already powerful customer service offerings.
CIG’s West Point Products is the market leader in providing independent resellers with premium replacement imaging supplies, best-in-class managed print services, and innovative recycling programs. West Point Products’ investments in proprietary technologies, robotics, and process automation have enabled the company to offer a diverse line of OEM-alternative products to support all imaging needs, including ink and toner cartridges, color toner cartridges with ColorLogic Technology™, printXL™ extended yield cartridges, printer parts, postage meter supplies, and Axess® MPS print solutions.
CIG’s Depot International is an industry leader in providing comprehensive technology solutions, including printer parts, computer and server parts, IT services and training programs. Depot International offers the highest quality parts and services at competitive prices while ensuring an exceptional customer experience.
