Copier dealership ranks top 5% in America.
Long Beach, CA, October 28, 2015 – Pacific ConnecTeq today announced it has earned Ricoh’s prestigious Circle of Excellence Award for 2016. Circle of Excellence is earned by fewer than 5% of Ricoh Dealerships nationwide.
“Pacific ConnecTeq couldn’t be more proud of our technical and administrative staff. They came together as a cohesive and effective team to earn this high distinction” said Rob Scalfaro, Vice President of Pacific ConnecTeq.
Pacific ConnecTeq provides industry leading Ricoh copiers, MFPs and document solutions. The achievement of Circle of Excellence shows that its clients in Los Angeles and Orange County can fully expect industry leading and award winning support for the life of their equipment.
“We wish to extend our appreciation for your participation in Ricoh’s RFG Circle of Excellence Program and thank you for your commitment to service excellence, said James D. Coriddi, Vice President, Dealer Division, Ricoh Americas Corporation.
Pacific ConnecTeq, 2740 E. Spring Street, Long Beach, CA 90806, earned the honor by meeting and exceeding the requirements of the RFG Circle of Excellence Program with regard to Service Engineer Skills Assessments and Service Operations Assessments.
Service Operations Assessments include: Use of Genuine Ricoh Parts and Supplies, Hardware & Solutions Training, Industry Certifications, Service Organization Structure, Field Staff & Help Desk Efficiency, Customer Satisfaction Measurement Process & Systems, Effective Utilization of Ricoh Resources along with Business Plan Management & Process Improvement.
