Chicago, IL, October 12, 2015 – Clover Imaging Group, the global leader in the imaging industry including manufacturing, collections, solutions, and parts, is pleased with the 93% excellent reviews of the newly-released live chat feature on its West Point Products and Depot International websites.
In the first week of service, 97 customers took advantage of the live chat. Based on user scores for overall chat, responsiveness, knowledge, and friendliness, the average rating for the live chat service is 4.66 out of 5 stars.
Live chat is accessible to website visitors without logging in, and is expected to increase the user experience and build upon CIG’s already powerful customer service offerings. Customers have been asking about product availability and pricing, shipment timelines, and registering a customer account.
“This was really the next logical step in strengthening the Clover value for our customers. We’re proud to be the stable, dependable choice for imaging supplies – parts, toner, and services – so being immediately available to our customers has proven to be an asset they are taking advantage of and enjoying. We only expect our engagement numbers to go up, and our performance rating to stay high,” says Luke Goldberg, Global SVP of Sales and Marketing for Clover Imaging Group.
CIG’s West Point Products is the market leader in providing independent resellers with premium replacement imaging supplies, best-in-class managed print services, and innovative recycling programs. Founded in 1972, West Point Products’ investments in proprietary technologies, robotics, and process automation have enabled the company to offer a diverse line of OEM-alternative products to support all imaging needs, including ink and toner cartridges, color toner cartridges with ColorLogic Technology™, printXL™ extended yield cartridges, printer parts, postage meter supplies, and Axess® MPS print solutions.
CIG’s Depot International is an industry leader in providing comprehensive technology solutions, including printer parts, computer and server parts, IT services and training programs. Depot International offers the highest quality parts and services at competitive prices while ensuring an exceptional customer experience.
About Clover
The Clover Imaging Group (CIG) is a marketing umbrella under Clover Holdings that consolidates all of the divisions of its aftermarket imaging supplies business. This includes MSE, West Point Products, Depot International, Latin Parts, and Clover Collections. This exceptional group of class-leading companies provides the market’s widest array of products and services and is supported by an extensive engineering infrastructure, marketing resources, distribution capabilities, and strategic partnerships. In sum, the CIG is able to provide a level of partnership unsurpassed in the aftermarket imaging space. To learn more visit www.cloverimaging.com.
