Recognition for Excellence in the Service and Support Industry
Melville, NY May 18, 2015 – Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc. , hosted an exclusive celebratory luncheon in honor of its Solutions Support Center achieving HDI Support Center Certification. HDI is a part of UBM Tech, a division of UBM LLC, and is the global professional association for technical service and support professionals and the premier certification body for the industry. HDI offers the industry’s leading certification program for technical support centers.
To achieve this prestigious accreditation, Canon Solutions America successfully underwent a thorough on-site audit of its Solutions Support Center to verify its compliance with the HDI Support Center Certification Standard. John Custy, the HDI Certified Auditor who conducted the site audit, stated, “It was a pleasure working with Canon Solutions America on this audit. The organization’s management team is very focused on providing strategic leadership and quality support for the organization’s products and services, as well as a satisfying work environment for its people. The award of HDI Support Center Certification is well deserved and represents the end result of much hard work and preparation.”
“Achieving HDI Support Center Certification is not handed out lightly; few companies achieve this certification. Canon Solutions America, as a whole organization, has embarked on this journey by implementing best practices and executing them by staying true to their commitment to excellence, service and their customers.” stated Rick Joslin, HDI’s executive director of certification and training.
Guests invited to the Burlington, New Jersey facility included Solutions Support Center customer service agents, executives from Canon Solutions America and HDI, as well as press and media, who were encouraged to participate in one-on-one interviews with Canon Solutions America management regarding the HDI certification process. A tour of the Solutions Support Center was also offered to lend an inside peek into the customer support facility and team.
“I want to thank HDI for this recognition and accept this award on behalf of our customers, who allow us to continue on this journey to consistently better ourselves as an organization and prove our leadership in the areas of solutions, service, and support.” stated James Sharp, executive vice president, Professional Services, Canon Solutions America.
For more information about the HDI Support Center Certification program, contact HDI at 800.248.5667, or visit www.ThinkHDI.com.
About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.
About UBM Tech
UBM Tech engages technology professionals live and online through its world-class brands, including Black Hat, InformationWeek, Enterprise Connect, Game Developers Conference (GDC), Dark Reading, HDI, GTEC, Network Computing and Interop. We’re dedicated to fostering real engagement by creating environments where the technology industry can make connections, share insights, and network effectively. UBM Tech is the only media company that delivers large-scale industry events, leading online brands and content marketing services serving the Enterprise IT, Information Security, Game Development, Enterprise Communications and Technical Services and Support communities. UBM Tech is a part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion. For more information, go to http://tech.ubm.com.
About Canon Solutions America, Inc.
Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes improve sustainability, increase efficiency, and control costs through high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. For more information on Canon Solutions America, please visit csa.canon.com.
