Framework Powers the Capture and Submittal of Proof of Identity Documents
Las Vegas, NV, March 9, 2015 – Kofax® Limited (NASDAQ and LSE: KFX), a leading provider of smart process applications that simplify and transform the First Mile™ of customer engagement, today announced Kofax Mobile ID™, a mobile capture framework that powers the capture and submittal of proof of identity documents.
Mobile ID lets an organization’s customers submit proof of their identity as part of an account opening or other process by simply taking a picture of their driver license, passport or national identity card using their smartphone or other mobile device. Mobile ID then extracts and validates the business critical content and submits it to Kofax TotalAgility®, the Company’s flagship smart process application development and deployment platform, or the organization’s other enterprise applications for further processing. This enhances the customer experience, speeds processing and reduces costs. Kofax Mobile ID extracts and validates the business critical content from all 50 U.S. state and most international driver licenses, passports and national identity cards.
“As customers demand to interact with businesses through their mobile devices, companies must respond by creating mobile applications or mobile Web experiences that reduce customer friction at the start of the relationship. This is where Kofax shines, during the first mile of a customer engagement such as the customer onboarding process,” wrote Sheryl Kingstone, Research Director Yankee Group/451 Research in her recent Company Impact Report, February 17, 2015.
Today’s customers expect ease-of-use, self-service, and fast response times – from any device, anywhere and anytime. Whether it’s opening a new account, applying for a loan, paying a bill or depositing a check, the business critical first mile of customer interactions is where the battle is won or lost. Kofax Mobile ID streamlines the manual, complex processes that are time-consuming and prone to error, and enables organizations to simplify and speed a wide range of customer engagements.
“The Age of the Customer dictates that companies provide easier, more efficient ways for customers to safely conduct business while on the go,” said Drew Hyatt, Senior Vice President of Mobile Applications at Kofax. “By extending our industry-leading capture, extraction and transformation technology to mobile devices, Kofax empowers businesses to meet their customers where and however they choose, simplifying and transforming the critical First Mile of engagement.”
About Kofax
Kofax is a leading provider of smart process applications to simplify and transform the First Mile™ of customer engagement. Success in the First Mile can dramatically improve the customer experience, greatly reduce operating costs and increase competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers these through its direct sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
