Features

2024 Elite Dealer Challenges: Turning Obstacles into Opportunities

Our December issue encapsulates 118 of the office technology sector’s leading providers, the Elite Dealers. For many companies, it was a very good year, as evidenced by strong year-over-year
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Opportunities to Grow and Learn Spark Coast to Coast Difference Maker Michael Oransky

One of the greatest fears a salesperson can have is getting a request for a product that he/she hasn’t handled before. Michael Oransky knows how that feels—from security cameras to tablets,
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ECS 2025: A Family Reunion, Industry Conference and Golf Tourney Rolled into One Must-Attend Event

Well, the tickets have been purchased and the flight has been booked for Executive Connection Summit (ECS) 2025. The annual industry kick-off to the New Year will take center stage from Jan.
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Malicious Google Ads Target Users Seeking Solutions to Printer Problems

Scammers are abusing Google ads to target users searching for help with printer problems, according to researchers at Malwarebytes. The malicious ads claim to offer tech support for installing
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Table-Setter: Dealers are Laying Groundwork for 2025 Sales Success

Sales momentum is as much psychological as it is quantifiable. If an account representative has confidence, even if it’s a tad unwarranted, the upshot is a positive and aggressive push from
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Competitive Fire Follows Nauticon Difference Maker John-Austin Shepard from Sports to Sales Arena

Many a CEO and VP of sales have professed a preference for hiring former college athletes. After all, they understand the team concept and how their role is essential to the overall success of
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Novatech Announces Retirement of John Eckstrom, Former CEO of Carolina Business Equipment

Novatech, a leading provider of nationwide managed office solutions, announced the retirement of John Eckstrom, the former owner and CEO of Carolina Business Equipment (CBE). Eckstrom, who played
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Konica Minolta’s Laura Blackmer Named Best Female Executive

Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta) is pleased to announce Laura Blackmer, President, Dealer Sales, has received the 2024 Frank Award for “Best Female Executive.” The
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Cross-Selling Virtues: Making a Smorgasbord Out of Product and Service Menu

A dealer cannot survive by boxes alone; there’s a hell of a lot more to be found in the full catalog, and incentivizing behavior need not end with a meaty spiff. Cross-selling is the key to
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A Quick Study, TSG Difference Maker Jeff Swenson Finds His Seat at the Industry Table

Earlier in his career, when Jeff Swenson was appointed to serve on the Konica Minolta Dealer Service Advisory Council, there was a little bit of trepidation. Certainly he was flattered by the
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Advanced Business Methods Announces Strategic Expansion with Acquisition of Magic City Systems

Advanced Business Methods (ABM), a trusted provider of office equipment and technology across North Dakota and Minnesota, is pleased to announce its acquisition of Magic City Systems, a
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Epson Introduces Two A3 Color Devices to its WorkForce Pro Desktop Business Print Portfolio

Epson America Inc., a worldwide leader in printing solutions, today added two new A3 color devices to its WorkForce Pro business print portfolio, the EM-C7100 color MFP and the EP-C7000 color
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