Features

Taking that First Step: Action Bias a Driving Force for Konica Minolta Difference Maker John Fulena

When the subject of action bias is mentioned, inevitably the topic of “analysis paralysis” is invoked. When confronted with challenges, sometimes leaders sink into the trap of being afraid to
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Adding Managed IT Services: Gold Mine or Mine Field?

From the Dealer Executive Desk What’s better than providing a service to a growing number of loyal customers?  Providing two services to those same loyal customers. . It’s certainly
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Business Email Compromise Shouldn’t Be the Cost of Doing Business

The FBI last week published a public service announcement updating its warnings about the continuing threat of business email compromise (BEC, also called CEO fraud). The problem has reached
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Two-Minute Drill: Konica Minolta’s Sam Errigo Sheds Light on the Path Forward

Call it indoctrination or trial by fire, but when Sam Errigo took the stage at last week’s Konica Minolta “Full Throttle” 2022 Dealer Summit, the recently named president and CEO stood in front
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M&A Roundup: Fisher’s Technology, Flex Technology Group Swing Deals

Spring is in full bloom, and along with the tulips and daffodils, a pair of acquisitions have sprung from the ground in the office technology dealer space. This week’s transactions featu
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From Private Eye to Dealer Exec, the Fascinating Journey of AIS Difference Maker Gary Harouff

Truth be known, Gary Harouff wasn’t destined for the world of office technology. But fate, as it’s wont to do, had other ideas. It was the early 1980s, and Harouff was busy carving out a future
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The Intelligent Solutions Your Customers are (or Will Be) Asking About

With the rapid pace of business change, your customers may feel like they’re always racing to keep up. But what if you could offer a solution that helped them get — and stay — ahead? Intelligent
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Industry’s Most Wanted! Presenting the 2022 ENX Magazine Difference Makers

ENX Magazine is proud to unveil its list of 2022 Difference Makers. It is the culmination of months’ worth of nominations by you, our valued reader, in helping to bring these tales of success to
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Despite Supply Chain Traffic Jam, Konica Minolta Drops Hammer and Goes Full Throttle at Dealer Summit

Sam Errigo feels your pain. During the midst of the pandemic, as the ability to source imaging and related equipment has become ensnarled by supply chain disruptions, the newly-minted president
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Dealers Share Keys to Scaling Managed IT Offering in a Hybrid World

We all have our own interpretation of what the future of the office environment holds in a post-pandemic setting. While geography will continue to dictate the “normal” resumption of business,
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Ricoh Parent Acquires 80% Interest in Fujitsu’s PFU Scanner Business for $625M

Earlier this week, Ricoh Company, parent of Ricoh USA, announced it has forged a deal with Fujitsu Limited to acquire an 80% stake in the latter’s PFU Limited scanner business for ¥80 billion
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Go Big(ger)? Dealers Ponder Additions to Managed IT Offerings

One of the most compelling aspects in regards to managed IT is its lack of a true definition when it comes to the various components that fall under its umbrella. The service continues to evolve
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