Features

Client Objections? Au Contraire When it Comes to Ancillary Offerings

One of the best aspects of offering ancillary products and services is the lack of client objections. We’d insert the word “utter” in there, but let’s not get cocky. Every expenditure demands a
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Customer Validation, Learning Opportunities Propel GreatAmerica Difference Maker Denise Miller Toward Success

A compliment can have the same impact as food. Sometimes, it’s a sweet, transitory experience that’s soon digested and forgotten. Other times, it can make one’s eyes light up, like a rich piece
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Attention Sales World: It’s Difficult To Build Long-Term Sustainable Relationships With A Transactional Mindset

You can have a slew of transactions or a slew of meaningful client relationships, but you can’t have both. What types of conversations are you having with your clients? I’m here to
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Keep it Coming: How Ancillary Products Can Fuel the MRR Machine

In the dealer sales rep world, nothing beats a sale. Unless it’s a bigger sale. And one that brings in monthly recurring revenue (MRR). That monthly splash is the heartbeat of a dealer; not all
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Two-Minute Drill: Larry Huneycutt Carving Out Bigger Slice of Supplies Distribution Pie for ARLINGTON

There have been a number of what one might call business “storms” during the course of the past two-plus years. The most recent one in the world of Carolina Wholesale Group
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Team Genes: Emulating Father’s Model Proves Effective for Sharp Difference Maker Tony Titone

At a superficial level, Tony Titone and his father, John, share a common career in that both of their lines of work involve putting ink to paper. As a 44-year veteran of newspaper production, the
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Internal Realignment, Resources Shift Positions Konica Minolta to be More Customer-Centric

The ink on Sam Errigo’s new business cards barely had the chance to dry when the president and CEO of Konica Minolta Business Solutions U.S.A. identified one of the cornerstone initiatives he
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Xerox, Industry Mourn Unexpected Passing of CEO John Visentin

John Visentin, the vice chairman and CEO of Xerox, perhaps best known for attempting to acquire a larger manufacturer competitor just prior to the pandemic, passed away unexpectedly Tuesday due
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A Giant’s Transformation: New Building, Go-to-Market Strategy has Marco Gunning for $1 Billion

The room filled with analysts, press and industry friends had barely settled into its seats at Marco’s new facility in Minnetonka, Minnesota on May 24 when CEO Doug Albregts dropped a bombshell.
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Office Dealers Ponder Post-Pandemic Leasing Trends to Watch

Since interest rates have shot up as the Federal Reserve continues to battle inflation, which has reached a 40-year high, tomorrow’s borrowing trends have certainly been impacted. But to what
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Roundtable: Industry Lessors Discuss Future of Leasing Landscape

This month’s State of the Industry roundtable on leasing, consisting of standalone financing companies and industry manufacturer leasing arms, captured a robust assortment of opinions and
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Leasing Conundrum No. 37: Closing, Commencing Transactions Before Order is Fully Installed

While this month’s State of the Industry report focuses on in-house leasing and financing, it has an underlying supply chain subtopic that, three years ago, probably would not have existed.
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