Pulse Technology, a leading managed technology services provider serving the Midwest and beyond, has launched its Full Service Cloud Voice Program, which will radically shake up the industry.
Pulse Technology created the program in response to growing customer demand for a simplified, all-inclusive program that would encapsulate all of the key products and services a business needs in order to solidify its IT and communications infrastructure. The Full Service Cloud Voice Program enables CEOs to make technological improvements to their businesses on-the-fly, without the large capital outlays often associated with company infrastructure investments. The Pulse Technology program wraps all necessary components into a single package.
This is considered groundbreaking territory in the industry and will provide small to mid-sized companies (SMBs) access to elite-level services and infrastructure without the need for a huge technology investment budget. All services, routers, phones, POE (Power Over Ethernet) switches, and QoS (Quality of Service) are included.
One problem that CEOs face when adding new technology to their network is that they are left with dozens of new bills, all on varying billing cycles from multiple vendors. The Pulse Technology Full Service Cloud Voice Program removes this problem by centralizing all technologies into a single, consistent and affordable bill.
“Listening to what customers need makes it clear what you should build for them,” said Chip Miceli, CEO of Pulse Technology. “Over the years it’s become apparent that our customers would benefit dramatically from this kind of service, so we decided to innovate proactively and devise a solution. The reception has been very positive so far.”
Another unique program feature is that all services and hardware are offered on a month-to-month agreement, providing small to medium-sized businesses access to the same class of technology as Fortune 500 companies without the significant up-front investments normally required.
“The competition unfortunately locks customers into long-term contracts. For us, month-to-month means that we earn our customers’ business every month,” said Miceli. “Long-term contracts can have the effect of de-incentivizing companies from performing at their best. We are pleased to be changing this dynamic.”
This program bundles all services for SIP (Session Initiation Protocol), VoIP (Voice over Internet Protocol), telephony hardware and all business application services into a single service. “CEOs and CFOs alike expect technology to make their lives easier and this program accomplishes that objective. We believe this solution will be a game-changer in our industry,” Miceli said.
Pulse Technology is a Member of Technology Assurance Group (TAG), a private organization of elite, independently-owned, managed technology solutions providers in the United States and Canada, who collectively represent over $350 million in sales. TAG Members integrate all communication solutions including IT, telecommunications, AV, surveillance, video and telepresence, managed services, and managed print. These companies are dedicated to advancing their customers’ businesses through collaborative effort and education, in addition to gaining access to revolutionary programs, like the aforementioned. This program is not available to companies outside of the TAG organization.
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About Pulse Technology
Pulse Technology is a leader in the field of print management, network services (IT), and other office solutions including furniture design and sales, office products, mailing equipment and their supplies, as well as custom and promotional products, with a history dating back to 1955. Pulse Technology is the re-branded name for several well-known area businesses: Des Plaines Office Equipment, McShane’s, and Kramer Leonard. With locations in Merrillville, Indiana; Rockford and Schaumburg, Illinois, Pulse Technology serves the needs of businesses across the Midwest.
The firm provides products and services to a diverse client base that includes schools, hospitals, law offices, accounting firms, and financial institutions, among others. The firm has won the Sharp Document’s Hyakuman Kai award for sales excellence since 1988 and the Elite Dealer by ENX Magazine since 2007 and has been named to the Inc. 5000 list for fastest-growing businesses across the United States. Pulse Technology has also won the Better Business Bureau’s Torch Award, and the ENX Magazine Difference Maker recognition.
