This week saw a pair of transactions, one of which involves a manufacturer. Kyocera Document Solutions obtained Quality Digital Office Technology in Pennsylvania, while New York dealers Superior Office Systems and Sapphire Office Solutions agreed to merge.
The relationship between Kyocera Document Solutions America and Quality Digital Office Technology traces back several decades. Founded in 1981, Quality has evolved from one employee selling and servicing office copiers to a full team of professionals who provide digital office technology solutions with a passion for service excellence.
The acquisition will also provide Kyocera with an opportunity to strengthen their market position in Central Pennsylvania and Northern Maryland, relying on the strong reputation of Quality Digital Office Technology which, like Kyocera, is built upon the foundation of providing outstanding customer service.
Óscar Sánchez, president of Kyocera Document Solutions America, explains how, “Quality Digital Office Technology is an example of resilience and adaptation to the changes that our sector has experienced in recent decades. This acquisition supports our drive to find the best option for our partners, so that they can innovate, lead and, therefore, offer exceptional customer service.”
The sentiment is shared by the staff at Quality Digital Office Technology, as explained by founder Jeff Poet as he says, “We are very proud to become part of such a prestigious company, a company with whom we have shared a wonderful relationship over the last 40 years. We are very excited about the opportunities this move can provide.”
By bringing Quality Digital Office Technology into the Kyocera family, both organizations hope to achieve more by aligning mental vectors to provide an even better service for customers. As our founder, Kazuo Inamori, once said, “When all efforts are concentrated and aligned in the same direction, the force they create multiplies to produce amazing results.”
The organization will now become part of Kyocera Document Solutions Mid-Atlantic, adapting its name accordingly to Quality Digital Office Technology, a Division of Kyocera Document Solutions Mid-Atlantic, and will remain under current management whilst leveraging Kyocera’s know-how, insight and experience.
Superior Office Systems-Sapphire Office Solutions
Superior Office Systems (SOS), a New York-based office equipment dealer and services provider, announced the completion of a merger with Sapphire Office Solutions (Sapphire). Founded in 1999 by Paul Holstein and headquartered in Jericho, NY, Sapphire is an office equipment and services dealer focused on delivering best-in-class services within the tri-state area. Sapphire has partnerships with some of the industry’s top office equipment manufacturers, including Konica Minolta and Kyocera.
The merger is the first transaction for SOS since Rockwood Equity Partners completed a recapitalization in partnership with SOS co-founders, Eric Wolf and Tim Glover, in October 2019. It marks a major step in SOS’s planned evolution into a full service, “best-in-class” office solutions provider for the New York metropolitan and surrounding areas.
“A partnership with Sapphire is a perfect fit for SOS because both companies have built strong reputations for providing industry-leading products and services to office equipment customers in the area for two decades,” Glover and Wolf noted in a joint statement. “Joining forces will allow the combined company to grow by serving a more diverse customer base through expanded product and service offerings across a range of price points.”
“I have known Tim and Eric for more than 10 years and have great respect for how they have grown SOS through manufacturer partnerships and an impressive service model,” said Paul Holstein, president of Sapphire. “I am excited to partner with them to provide our current and future customers with more expansive product and service offerings.”
Together, Glover, Wolf and Holstein will serve as CEOs of the combined company.
###
About Superior Office Systems
Superior Office Systems is an office equipment dealer and services, maintenance and repairs provider serving local businesses in New York City and surrounding areas. With offices in New York City, Westchester, and Long Island, SOS has been selling and servicing copiers, printers, and scanners for almost 20 years.
About Sapphire Office Solutions
Sapphire Office Solutions is a technology service provider for Konica Minolta and Kyocera, servicing the tri-state area for 20 years. With offices in New York City, Westchester and Long Island, Sapphire Office Solutions has sold, leased and serviced office equipment while maintaining its focus on customer service.
About Kyocera Document Solutions America Inc.
Kyocera Document Solutions America Inc. is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a customer-first culture, the objective of the company is to help organizations put knowledge to work to drive change.
