Clover Imaging Group is proud to announce their partnership with Microsoft to create a machine learning artificial intelligence-based sales forecasting system. The new AI system cuts operation time down to just minutes. This forward-thinking move works to improve internal processes, enable higher customer satisfaction with quicker delivery times, decrease backorders, increase fill rates.
“Absolutely everything leads back to the customer experience, and to that end, we’re incredibly happy with what we’ve seen,” said Valerie Alberico SVP, Account Management and Sales Operations at Clover. “Customers are loving the fact that we’ve increased our fill rates, have seen a significant reduction in backorders and have the shortest lead time ever from our products to our customers because our warehouses are now quite literally stocked with them in mind. All of this has led to significant gains in terms of customer satisfaction across the board, which was always the goal in the first place.”
Clover’s years of historical data provided a wealth of insights once it was analyzed and organized correctly using machine learning and artificial intelligence tool.
This cutting-edge work has led to incredible efficiencies in Clover’s inventory, transportation, and distribution operations, which translate directly into improved customer product availability and delivery times.
Click here for more information on machine learning.
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About Clover Imaging Group
Centered around sustainable innovation, Clover Imaging Group (CIG) offers independent dealers, OEMs, and retailers a complete imaging and solutions platform. CIG’s broad array of products and services includes award-winning remanufactured printer cartridges and parts, a comprehensive suite of managed print and technology services, and unparalleled marketing and sales support. Far from its early beginnings as an ink and toner remanufacturer, CIG has evolved into a global enterprise backed by a world-class engineering, manufacturing and distribution infrastructure. These expansive capabilities enable CIG to provide a level of partnership unsurpassed in the aftermarket imaging space.
