This is the column where I present compelling comments that were made to me off the record. It’s a great way to share what’s going on in people’s minds when they can speak freely and don’t have to concern themselves about me naming names. This comment comes from a solutions provider that has done business with Ricoh in the past.
“Ricoh was one of our largest customers and we still suffer a little bit because of that. They have not come back and they’ve got a lot of tough years ahead of them to become relevant again. I think the whole company is not on the same page for direction and moving forward. It’s sad. It’s probably one of the worst mergers in history.”
