Elite Dealers: $20 million to $50 million

Advanced Imaging Solutions
Minnetonka, MN
www.ais-mn.com

Year Founded: 1997
President/Owner: Michael Keating
Number of Employees: 49
Primary Vendors: Konica Minolta, Sharp, Epson, Lexmark, KIP
Primary Solutions Offerings: PaperCut, Square 9 Softworks, RSA, YSoft, Umango
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $20+ million
Fastest-Growing Business Segments: Production print (25%)
Biggest Accomplishment of the Past Year: By securing several net-new education accounts, Advanced Imaging Solutions was able to increase its monthly clicks by more than a million.

Why We Consider Advanced Imaging Solutions (AIS) Elite:

• Familiar faces. Boasting a number of long-term employees who are committed to ensuring the best possible customer service has enabled AIS to forge many lasting partnerships with its customers.
• Big picture. One of the most impactful engagements for AIS is an agreement with a partner that has worldwide facilities. The dealer continues to place production color devices at offices around the globe.
• Favored nation. One of AIS’ primary hardware vendors, Konica Minolta, continues to bathe the dealer with performance recognitions, from Top 25 Dealers and the Pro-Tech Service Award to high marks in the OEM’s Rev’d Up program.
• Fore shadow. AIS can often be found supporting charity events and golf tournaments.

Advanced Office
Irvine, CA
www.goadvanced.com
www.copiersuperstore.com

Year Founded: 1977
President/Owner: Richard Van Dyke
Number of Employees: 71
Primary Vendors: Ricoh, Canon, Kyocera, KIP, HP
Primary Solutions Offerings: PaperCut, RSI, DocuWare, GoldFax, Canon
Primary Leasing Partners: GreatAmerica, U.S. Bank, Wells Fargo, Canon Financial Services
Approximate Yearly Revenue: $25 million
Fastest-Growing Business Segments: MPS (26%), production print (20%)
Biggest Accomplishment of the Past Year: With declining office clicks, Advanced Office has rechanneled its efforts into production print, which continues to see increased annual output. Its production sales increased 20% as a result.

Why We Consider Advanced Office Elite:

• Golden State. In an effort to spark more inquiries, Advanced Office launched a direct-to-dealer campaign for non-California dealers who are shipping into the state and require the support services it can provide. Themed “Greetings from California,” the initiative is designed to increase aftermarket revenue.
• Double down. Advanced Office reached an accord with a local casino to provide 39 MFPs and an MPS contract to manage 300 printers.
• Career catalysts. In tandem with Cristo Rey St. Viator, a local non-profit charter school, Advanced Office launched an internship program geared toward helping underprivileged youths receive college prep education while also providing the opportunity to gain real-world experience. The dealer is currently hosting four students who come in once a week to assist with admin tasks.
• Corporate caring. Advanced Office employees are allotted eight hours of paid volunteer time they may dedicate to the non-profit of their choice. It also sponsors the Children’s Hospital of Orange County.

AIS (Advanced Imaging Solutions)
North Las Vegas, NV
www.ais-now.com

Year Founded: 2002
President/Owner: Gary Harouff
Number of Employees: 85
Primary Vendors: Kyocera, Xerox, HP, Verkada, KIP, Dell
Primary Solutions Offerings: DocuWare, Mitel, RingCentral, Digium, CenturyLink, Intermedia, Hyland, Microsoft, Fiery, ECI Software, GoldFax, Argos, PaperCut, Kyocera, Xerox
Primary Leasing Partners: GreatAmerica, Wells Fargo, LEAF
Approximate Yearly Revenue: $28 million
Fastest-Growing Business Segments: Physical security (354%), MNS (228%)
Biggest Accomplishment of the Past Year: AIS formed a dedicated customer service department that ensures 100% of customer interactions are addressed by a live answer system.

Why We Consider AIS Elite:

• Point person. AIS reevaluated its customer service strategy and realigned its staff to ensure the client has one person to communicate with from request to close.
• Government work. In an impressive unseating of an incumbent provider, AIS won a city contract with a total value of $400,000 that included the installation of 155 machines. The previous vendor also had a price advantage, but AIS won the gig with a solution that spoke to the client’s needs.
• Client expansion. AIS relied on a multi-pillar strategy that helped spark net-new logo growth and foster recurring revenue. Its five pillars consisted of office equipment, IT/MNS, telecom, security cameras and marketing-as-a-service. Each pillar is part of the holistic approach to solving complex client challenges.
• Community involvement. All employees are provided 24 paid volunteer hours per year to serve charitable organizations and causes. AIS also sponsors a number of combat causes including cancer, autism, homelessness and abuse in Nevada and California.

American Business Machines
Bakersfield, CA
www.abm1.com

Year Founded: 1927
President/Owner: Judee Jones (president), Richard Jones (vice president), Ryan Jones (general manager)
Number of Employees: 115
Primary Vendors: Canon, Duplo, Formax, Axis, Verkada, Duplo, Mint Mailing
Primary Solutions Offerings: Mitel, Elevate, Milestone, Laserfiche
Primary Leasing Partners: Canon Financial Services
Approximate Yearly Revenue: $23 million
Fastest-Growing Business Segments: Screen printing and embroidery (23%), security (19%)
Biggest Accomplishment of the Past Year: American Business Machines reaped solid growth in its security division with camera hardware.\

Why We Consider American Business Machines (ABM) Elite:

• Quality experience. Nearly 100 years after it was founded, ABM still cultivates a family-like atmosphere in which team members feel supported and valued. The dealer furnishes professional growth opportunities through training and development programs.
• Major score. ABM recorded an impressive $2 million agreement with a school district that entailed installation of a multi-site security camera system. It also netted a three-year contract with a government client that called for 150 MFPs, including hardware, service, supplies and a streamlined document management solution.
• Partner prowess. Among the awards garnered by ABM in 2024 are Verkada Gold Partner, Intermedia Champion Gold Partner, Jenne Summit Club Intermedia Partner and Canon Elite Dealer.
• Organizational sponsorship. ABM is an annual sponsor of fundraising events for the Kern County Cancer Foundation and supports the college football and basketball teams for Bakersfield College, youth hockey and the Visalia Rawhide baseball team.

Blue Technologies
Cleveland, OH
www.btohio.com

Year Founded: 1995
President/Owner: Paul Hanna
Number of Employees: 191
Primary Vendors: Konica Minolta, Lexmark, KIP
Primary Solutions Offerings: Konica Minolta, Hyland, Square 9 Softworks, iManage, PaperCut, Tungsten Automation, Upland Software, CAPSYS, School Gate Guardian, Prism Software
Primary Leasing Partners: DLL, First Citizens Bank, U.S. Bank, GreatAmerica, Wells Fargo, PEAC Solutions
Approximate Yearly Revenue: $42 million
Fastest-Growing Business Segments: Solutions (21%), legal and professional services software (17%)
Biggest Accomplishment of the Past Year: It was a growth year for Blue Technologies, which saw gains in software/IT and its portfolio of solutions along with expansion market growth.

Why We Consider Blue Technologies Elite:

• Security first. Blue Technologies is using security as a conversation starter across its entire client roster, a benefits-and-risks talk track. This ramps up the conversation and addresses real concerns in a proactive approach.
• MFP Rx. Leading the year’s top takedowns for Blue Technologies was a medical college that took on 50 A3 devices, MPS, solutions and production print. A non-profit client added 35 devices, managed print and IT, a significant win for its expansion market.
• Watchful eye. Cybersecurity isn’t the only protective service in the Blue Technologies arsenal. Its communication technologies division works with clients and prospects to evaluate their needs for video surveillance/physical access solutions, unified communications and the virtual office attendant.
• Giving spirit. Blue Technologies supports the communities in the six locations it serves. It has a longstanding partnership with OhioGuidestone, which focuses on the development, physical health and mental health of families living at or below the poverty line. The dealer helped OhioGuidestone raise more than $600,000 during its Evolution Gala, which helps fund (among other things) job training, addiction recovery, foster care and mental health services.

Coordinated Business Systems
Burnsville, MN
www.coordinated.com

Year Founded: 1983
President/Owner: James Oricchio (CEO), Kirk Studebaker (president)
Number of Employees: 112
Primary Vendors: Kyocera, Lexmark, Sharp
Primary Solutions Offerings: Square 9 Softworks, FormedAI, MyQ, GoldFax
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $26 million
Fastest-Growing Business Segments: Managed services (34%), UCaaS (21%)
Biggest Accomplishment of the Past Year: Coordinated Business Systems addressed client needs in the network services space via its ability to scale staff and technology while improving services and KPIs.

Why We Consider Coordinated Business Systems Elite:

• Relevant content. Coordinated Business Systems offers on-site educational sessions geared toward specific solutions. Tracking allows the dealer to classify prospect needs in Sales Force from the Sailor Group and hold sessions that are important to prospects.
• Past due. While they weren’t the biggest wins from a dollar amount, Coordinated Business Systems added several clients using its FormedAI automated accounts payable platform, which offers true business process automation beyond the copier.
• Manufacturer kudos. In addition to receiving the Kyocera Platinum Dealer award, Coordinated Business Systems attained Platinum status with U.S. Bank and GreatAmerica Financial Services.
• Worthy causes. Coordinated Business Systems is a sponsor of the Pacer Center, an organization that advocates for families with special needs children. Working in tandem with the Willmar Stingers collegiate summer league baseball team, the dealer supported the Community All-Stars program, which rewards nine area youths for their community involvement.

CTWP
Waco, TX
www.ctwp.com

Year Founded: 1979
President/Owner: David Willie
Number of Employees: 121
Primary Vendors: Xerox, Canon, Konica Minolta, Lexmark, Brother, FP Mailing, MBM, KIP, Kyocera
Primary Solutions Offerings: Microsoft, PaperCut, White Cup
Primary Leasing Partners: GreatAmerica, LEAF
Approximate Yearly Revenue: $21 million
Fastest-Growing Business Segments: School districts (23%)
Biggest Accomplishment of the Past Year: By focusing on wide-format units and postage machines, CTWP was able to increase sales 13%.

Why We Consider CTWP Elite:

• Inventory management. The dealer leverages just-in-time inventory for supplies, which has decreased its warehouse and in-house inventory requirements.
• Effective tactics. CTWP capitalizes on its buying power to reduce item costs and increase bottom-line profits. Manufacturer warranties have also helped decrease the costs of out-of-pocket parts.
• Quick turn. With a short window to get the installation completed, CTWP was able to bring 250 machines online for an independent school district.
• Community caring. In addition to supporting area educational foundations and food drives, CTWP sponsors auctions that benefit the American Cancer Society.

DOCUmation
San Antonio, TX
www.mation.com

Year Founded: 1990
President/Owner: Hunter Woolfolk (co-president), Preston Woolfolk (co-president)
Number of Employees: 200
Primary Vendors: Ricoh, Kyocera, Konica Minolta, Lexmark, Canon, Xerox, Fujitsu, Dell
Primary Solutions Offerings: Kaseya, PaperCut, DocuWare, Tungsten Automation, VMware
Primary Leasing Partners: GreatAmerica, DLL, U.S. Bank, LEAF, Wells Fargo
Approximate Yearly Revenue: $50 million
Fastest-Growing Business Segments: VoIP (220%), managed IT (53%), facilities management (15%)
Biggest Accomplishment of the Past Year: DOCUmation enjoyed remarkable growth in its managed IT division, supported by an expanding book of monthly recurring revenue.

Why We Consider DOCUmation Elite:

• Line one. The dealer implemented VoIP into its managed IT stable of products and services. Adding more cloud-based technologies to integrate with hybrid environments enabled the division to secure large deals in new markets.
• New OEM. DOCUmation became a Xerox dealer, making it the sixth primary manufacturer for the company. The Xerox foray will focus specifically on production print while diversifying DOCUmation’s print catalog and print shop capabilities.
• Employee friendly. The dealer’s reputation of being an ideal employment destination has been affirmed through Best Places to Work designations from USA Today, Dallas Business Journal, Houston Business Journal and San Antonio Business Journal.
• Community impact. In conjunction with United Way, all DOCUmation offices participate in a statewide Week of Giving, during which employees donate their time and resources in support of non-profit groups such as food banks, Meals on Wheels and Texas Diaper Bank.

Doing Better Business, Inc.
Altoona, PA
www.doingbetterbusiness.com

Year Founded: 1973
President/Owner: Debra Dellaposta
Number of Employees: 105
Primary Vendors: Canon, Sharp, Ricoh
Primary Solutions Offerings: Laserfiche, PaperCut, eGoldFax
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $24 million
Fastest-Growing Business Segments: Production (60%), software (35%)
Biggest Accomplishment of the Past Year: Through solutions sales and production, Doing Better Business reaped new revenue streams that are significantly impacting top-line revenue and bottom-line profitability.

Why We Consider Doing Better Business Elite:

• Trio grande. Doing Better Business made an earnest commitment to three revenue-generating initiatives: net-new accounts, non-hardware/solution-based sales and production units. Through the first half of 2024, the dealer saw sizeable gains in net-new clients and placements. Production sales and the pipeline are both bustling, while eGoldFax and ECM sales have exceeded all previous standards.
• Educated excellence. The upgrade of a major school district—an agreement that avoided the bidding process—included 200 units, with a click count of more than two million per month.
• Family feel. Doing Better Business cultivates a supportive and collaborative culture. Employees are encouraged to share ideas and aide in achieving goals. Through ongoing training opportunities, mentorship programs and career advancement paths, the dealer fosters professional development for its team members.
• Giving back. In addition to sponsoring community events, Doing Better Business partners with local universities in providing internships and scholarships. The entire management team serves on the boards of local organizations.

Donnellon McCarthy Enterprises
Cincinnati, OH
www.dme.us.com

Year Founded: 1957
President/Owner: Jim Donnellon (CEO), Jim George (president)
Number of Employees: 105
Primary Vendors: Sharp, Toshiba, Ricoh, Brother, KIP, FP Mailing
Primary Solutions Offerings: PaperCut, DocuWare, ACDI, OpenText, Drivve, Vade Secure, Chasetek, Kaseya, AppRiver
Primary Leasing Partners: U.S. Bank, DLL, GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $25 million
Fastest-Growing Business Segments: IT (42%), equipment (39%), solutions (25%)
Biggest Accomplishment of the Past Year: On the strength of products such as EV charging stations and production devices, Donnellon McCarthy Enterprises grew new sales by 12%.

Why We Consider Donnellon McCarthy Enterprises (DME) Elite:

• Come in. DME hosted several open house events geared toward clients, partners and prospects. Attendees were treated to product showcases and live demonstrations, which were catalysts for networking opportunities and driving new business while solidifying existing relationships.
• Remote possibilities. The dealer expanded its service portfolio with the addition of laptops to address remote and hybrid work needs. It ensures clients have access to reliable, quality technology solutions suited toward their environments.
• Growing deal. The year’s biggest takedown was a major account for IT services. The deal includes comprehensive managed IT support, cybersecurity solutions and a fleet of laptops to support their growing workforce. As the year progressed, DME furnished additional devices and infrastructure upgrades.
• Youth mentors. DME is a staunch supporter of Big Brothers Big Sisters of Greater Cincinnati, which helps inspire and guide the next generation during its formative years.

Eakes Office Solutions
Grand Island, NE
www.eakes.com

Year Founded: 1945
President/Owner: Mark Miller
Number of Employees: 300
Primary Vendors: Sharp, Ricoh, HP
Primary Solutions Offerings: DocMgt, PaperCut, GoldFax, eGoldFax, Elevate UC
Primary Leasing Partners: Local leasing company
Approximate Yearly Revenue: $20–$25 million
Fastest-Growing Business Segments: Digital solutions (7%), services (6%)
Biggest Accomplishment of the Past Year: While it had offered IT services for years, Eakes Office Solutions now has a dedicated division of managed IT engineers, help desk and sales under the direction of a division manager.

Why We Consider Eakes Office Solutions Elite:

• All encompassing. The product and service capabilities don’t end with office technology. Eakes provides supplies, janitorial products and furniture, making it a one-stop source for clients.
• Contract success. A Class A school district in Nebraska turned to Eakes for its technology needs, including 208 machines (73 MFPs, 135 desktops) deployed across 12 locations.
• Sustained excellence. Eakes hauled in the Sharp Hyakuman Kai Elite award for the 19th consecutive year and garnered the Ricoh Pro Vision award. Other kudos include the Heartland United Way Platinum Pacesetter honor and the Governor’s Wellness Award.
• Giving spirit. In addition to the aforementioned United Way relationship, Eakes volunteers to purchase and pack 50 book bags filled with school supplies for area students. Also, its teams across Nebraska volunteer with food banks and other community programs.

EDGE Business Systems
Roswell, GA
www.edgeatl.com

Year Founded: 2012
President/Owner: Rick Duerr, Rich Simons, Josh Salkin, Cha Holmes
Number of Employees: 65
Primary Vendors: Canon, Xerox, Toshiba, Lexmark, FP Mailing
Primary Solutions Offerings: PaperCut, Canon, Drivve, LRS Output Management, PaperVision
Primary Leasing Partners: Wells Fargo, GreatAmerica, LEAF, First Citizens Bank, Canon Financial Services, PEAC Solutions
Approximate Yearly Revenue: $25 million
Fastest-Growing Business Segments: Mailing (100%), software
Biggest Accomplishment of the Past Year: EDGE Business Systems swung a deal for All South Copiers, its fourth acquisition, and opened an office in Jasper, Georgia.

Why We Consider EDGE Business Systems Elite:

• Maintaining excellence. Topline revenue grew for the 13th time in EDGE Business Systems’ history, and the company remains debt-free. The company also captured the FP Presidents Club and Xerox CEO club trip as their top dealers.
• Let’s talk. In conjunction with PaperCut, EDGE Business Systems hosts monthly webinars called “Chat with Matt,” named for the dealer’s solutions consultant. The webinars—which touch on topics including compliance, security, cost savings, hybrid workflow and cloud integration—demonstrate all the ways the software can benefit clients and prospects.
• Sound sleepers. One of the bigger deals of the year saw EDGE Business Systems reach a net-new accord that entails more than 100 MFPs across the country for a bedding company.
• Helping hands. When Christmastime rolls around, EDGE Business Systems participates in the Toys for Tots gift drive. The dealer donates sporting event tickets for non-profit fundraisers and gives retired service vehicles to local charities.

Edwards Business Systems, Inc. and Virginia Business Systems, Inc.
West Reading, PA
www.edwardsbusiness.com
www.VAbusinesssystems.com

Year Founded: 1954
President/Owner: James B. Edwards (chairman), James F. Dotter (president and CEO)
Number of Employees: 135
Primary Vendors: Konica Minolta, Xerox, Lexmark, KIP, Epson
Primary Solutions Offerings: PaperCut, Square 9 Softworks, ConnectWise, Blackpoint Cyber, RSA, Fiery, Konica Minolta, Kaseya, Microsoft
Primary Leasing Partners: GreatAmerica, U.S. Bank, DLL, First Citizens Bank
Approximate Yearly Revenue: $35–$40 million
Fastest-Growing Business Segments: Industrial print (94%), imaging hardware (39%), managed IT (14%)
Biggest Accomplishment of the Past Year: Edwards Business Systems, Inc. and Virginia Business Systems, Inc. enjoyed a 94% bump in industrial print sales, with nearly $9 million in revenue written for the two locations.

Why We Consider Edwards Business Systems, Inc. and Virginia Business Systems, Inc. (EBS/VBS) Elite:

• IT hit. EBS/VBS quarterbacked the setup and managed IT infrastructure for two startups—one of which is an equipment dealership—that covered network, workstations, unified communications and cybersecurity.
• Internal overhaul. The dealer completed a significant server refresh, led by the design and implementation of a Dell PowerVault Storage array and multiple servers, providing enhanced security and management.
• Significant business. One of the year’s top takedowns included a placement of Konica Minolta production gear for a commercial printer in a deal that totaled more than $350,000 in revenue. A fleet upgrade for a large school district reeled in roughly $1 million in net revenue and included 140 Konica Minolta MFPs.
• Community benefactor. EBS/VBS has long been a supporter of the arts and charitable organizations in and around the communities it serves. These include Allentown Art Museum, Connor’s Heroes Foundation, Down Syndrome Association of Virginia, The Avenues Foundation, Caron Treatment Centers, Henrico Education Foundation, The Foundation for the Bethlehem Area School District, Tee off For Education, Benedictine Schools of Richmond, American Cancer Society Relay For Life, The Humane Society and the American Red Cross.

Fisher’s Technology
Boise, ID
www.fisherstech.com

Year Founded: 1936
President/Owner: Chris Taylor (CEO), Ty Grigsby (president)
Number of Employees: 148
Primary Vendors: Canon, Konica Minolta, Ricoh
Primary Solutions Offerings: Laserfiche, DocuWare, LincWare, OpenText, ABBYY, PaperCut
Primary Leasing Partners: GreatAmerica, TIAA, U.S. Bank, EverBank, DLL, Canon Financial Services, PEAC Solutions, Wells Fargo, First Citizens Bank, LEAF
Approximate Yearly Revenue: $25–$30 million
Fastest-Growing Business Segments: Managed IT, solutions and professional services
Biggest Accomplishment of the Past Year: Fisher’s integrated its copier and IT acquisitions in the Northwest and opened new offices in Missoula and Pocatella.

Why We Consider Fisher’s Technology Elite:

• Tech time. The Fisher’s Tech Show, which went on hiatus during the pandemic, returned for its ninth edition. The one-day event provides Idaho businesses the opportunity to learn more about the latest in office technology, attend educational seminars, hear keynote speakers and interact with innovative business leaders and IT experts.
• Tubular content. Video clips have provided a fun and educational way for Fisher’s to connect with its client base. From clients celebrating their Fisher-versary of working with the dealer to an overview of the top five IT issues businesses are facing, the clips add personality and charm that prospects find appealing.
• Faithful followers. Fisher’s prides itself on the high retention rate for its most valued resource: employees. The dealer has managed to retain all its major clients, due in large part to the energetic and enthusiastic efforts of its team.
• Corporate caring. Monetary and in-kind printing donations to non-profit organizations head Fisher’s charitable endeavors. Employees are encouraged to donate their time and resources for community causes and initiatives.

Function4
Sugar Land, TX
www.function-4.com

Year Founded: 2014
President/Owner: Bill Patsouras, Bob Evans, Paul Skinner (owners)
Number of Employees: 93
Primary Vendors: Konica Minolta, Sharp, Kyocera, Xerox, HP
Primary Solutions Offerings: M-Files, PaperCut
Primary Leasing Partners: GreatAmerica, PEAC Solutions
Approximate Yearly Revenue: $26 million
Fastest-Growing Business Segments: Solutions (50%), managed IT (40%), MPS (15%)
Biggest Accomplishment of the Past Year: Managed IT proved to be a growth catalyst for Function4, as the division increased 40% year over year.

Why We Consider Function4 Elite:

• Marketing initiatives. Function4 has been making significant inroads with its marketing program. The firm is building its digital brand presence via its relaunched website and SEO optimization.
• Big picture. Offering lunch and learns to clients and prospects has proven to be an effective tool for shedding insight on some of the more downstream services and solutions.
• Top takedown. Three significant account wins stood out for Function4. A pair of nationwide consumer product companies turned to the dealer for support of 400-plus devices each. A pair of school districts engaged Function4 in MFP dealers worth more than $500,000 each. Lastly, a VoIP client took delivery of more than 250 phones.
• Repeat performer. Among the OEM hardware garnered by Function4 is Konica Minolta’s Pro-Tech Service Award. A DLL’s Elite Award winner, the company also notched the Friend of the Bureau Award from the Better Business Bureau.

genesisONE
Northbrook, IL
www.mygenesis1.com

Year Founded: 1991
President/Owner: Michael Kahn
Number of Employees: 70
Primary Vendors: HP, Canon, Kyocera, Xerox, Brother, Zebra
Primary Solutions Offerings: Canon, PaperCut, HP, EKM, PrinterLogic
Primary Leasing Partners: GreatAmerica, Canon Financial Services, HP Financial Services
Approximate Yearly Revenue: $25 million
Fastest-Growing Business Segments: Service (12%), revenue (8%), equipment (2%)
Biggest Accomplishment of the Past Year: genesisONE bolstered its recurring revenue by 12% on the strength of net-new customer growth.

Why We Consider genesisONE Elite:

• Big push. Fueled by investments and expansion in production print and wide-format business, genesisONE is counting on growth through email campaigns and marketing-supported sales initiatives.
• Rx success. A contract with the third-largest health system and second-largest network in Illinois—covering six counties in the northeast and more than four million residents—included a jaw-dropping 10,000 printers and copiers.
• Sustainable solutions. In a nod to environmentally conscious operations, genesisONE offers a free PrintReleaf program for its clients, backed by an ongoing monthly email campaign and marketing-supported sales initiative.
• Global awareness. genesisONE has developed relationships with foundations such as United Hatzalah, which is instrumental in supporting critical causes including assistance for Ukrainian refugees. Locally, the dealer donates to charities such as Chicago Methodist Senior Services, the Auxiliary of NorthShore University Health System and the Shriver Center on Poverty Law.

Image 2000
Valencia, CA
www.image-2000.com

Year Founded: 1992
President/Owner: Joe Blatchford (CEO), Rich Campbell (president)
Number of Employees: 115
Primary Vendors: Sharp, Kyocera, Toshiba, RISO, Brother, Lexmark, FP Mailing
Primary Solutions Offerings: Square 9 Softworks, PaperCut, Intermedia
Primary Leasing Partners: DLL, Wells Fargo, PEAC Solutions, First Citizens Bank, U.S. Bank
Approximate Yearly Revenue: $28 million
Fastest-Growing Business Segments: Mailing equipment, VoIP
Biggest Accomplishment of the Past Year: After several years of business being severely hampered by the pandemic, Image 2000 registered a 10% increase in overall revenue as well as a positive impact on the bottom line.

Why We Consider Image 2000 Elite:

• Pivotal swap. Image 2000 made the decision to move its CRM onto HubSpot. Once the quotation software and database system were successfully integrated, it provided a fully automated process. Tapping into the breadth of HubSpot’s marketing capabilities, Image 2000 has devised a quality marketing program. The shift further streamlined operations and enhanced the dealer’s ability to engage customers.
• Summer school. The dealer was kept busy all summer due in part to agreements forged with several school districts. Image 2000 prevailed in a competitive scenario with a large district that had specific demands for previously unused software. Collaborating with Sharp, Image 2000 put together a solution that addressed all the client’s needs.
• Manufacturer kudos. Image 2000 made it five in row in capturing Sharp’s Hyakuman Kai Elite award, and it stands as the 12th largest Sharp dealer in the country. Kyocera also recognized its partner with the esteemed Platinum Platter award.
• Community support. Each month, Image 2000 selects a charity within its community to receive a donation. Team members also offer suggestions for organizations to support in the future.

imageOne
Oak Park, MI
www.imageoneway.com

Year Founded: 1991
President/Owner: Rob Dube, Joel Pearlman (owners), Josh Britton (CEO)
Number of Employees: 65
Primary Vendors: HP, Xerox, Canon
Primary Solutions Offerings: PaperCut, PrinterLogic, Laserfiche
Primary Leasing Partners: U.S. Bank, HP Financial Services
Approximate Yearly Revenue: $20–$25 million
Fastest-Growing Business Segments: Enterprise, new logos
Biggest Accomplishment of the Past Year: Now a Canon reseller, imageOne added a second sales team.

Why We Consider imageOne Elite:

• Market expansion. The dealer is making a concerted effort to expand new logo penetration in the St. Louis market. The sales team used territory campaigns and referral/partner programs to spark growth.
• Top takedowns. imageOne picked up a new health care customer on the strength of a referral from another client. The deal included a 300-unit fleet with both Xerox and HP hardware. One of the nation’s largest oil and gas concerns signed on for 100 new machines, an expansion of an existing relationship.
• Tight ship. A company-wide 2 Second Lean daily practice enabled imageOne to achieve more than 200 hours per week of time savings.
• Targeted causes. The dealer has a designated Community Champion, a team member who researches volunteer opportunities throughout the country. The aim is to align employees with causes that resonate most with them.

KDI Office Technology
Aston, PA
www.kdi-inc.com
kdicares.org

Year Founded: 1988
President/Owner: Rick Salcedo
Number of Employees: 136
Primary Vendors: Canon, Ricoh, Lexmark, HP, NEC, Mint Mailing, RISO, Panasonic, Fujitsu
Primary Solutions Offerings: DocuWare, Intermedia, Square 9 Softworks, Microsoft, nddPrint, PaperCut, Canon, Tungsten Automation
Primary Leasing Partners: DLL, TIAA Bank, Canon Financial Services, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $35–$45 million
Fastest-Growing Business Segments: Scanning and conversion (20%), business process outsource (20%), IT hardware (20%), legal
Biggest Accomplishment of the Past Year: With the changing tides of the office landscape, KDI Office Technology is exploring and developing new revenue streams beyond traditional office equipment.

Why We Consider KDI Office Technology Elite:

• Business pivot. The dealer has committed to a strategic shift toward digital transformation and seeking out new avenues for growth. As part of the transition, KDI Office Technology was slated to launch an overhauled, modernized website in the third quarter of 2024. The site was to showcase, among other things, the company’s prowess in managed services and digital transformation, offering businesses tailored solutions from evaluation and planning to execution and support, helping them maximize their technology potential.
• Personality plus. The dealer is featuring members of the KDI team in custom video content that will be leveraged across a number of networking channels to develop a connection with clients and prospects. Some of the platforms the spots will appear on include sports stadiums, KDI suites, online and at tradeshows.
• Catching fire. What started out as a discussion about managed print services with a health care group quickly gained a life of its own, evolving into a full-scale project designed to optimize the prospect’s technology infrastructure. A thorough assessment paved the way to a customized, enterprise-wide solution that consolidated all the client’s printing and technology needs under a single-vendor plan.
• Corporate caring. The sixth annual Pink Ball Golf Outing, orchestrated by the KDI Cares Foundation, raised more than $330,000 to benefit the American Cancer Society’s Making Strides campaign. Another partnership, this one with the JAWS Youth Playbook Annual Bike Drive, provided southern New Jersey children with bikes, a new helmet, a lock and essential safety education.

Kelly Office Solutions
Winston-Salem, NC
www.kellyofficesolutions.com

Year Founded: 1947
President/Owner: Tim Renegar
Number of Employees: 87
Primary Vendors: Ricoh, Konica Minolta, Brother, Epson, Dell, FP Mailing
Primary Solutions Offerings: ConnectWise, All Covered, Sherweb, Watchguard, DocuWare
Primary Leasing Partners: Wells Fargo, U.S. Bank, GreatAmerica, DLL, LEAF
Approximate Yearly Revenue: $20–$25 million
Fastest-Growing Business Segments: Imaging software (41%), MNS (26%), MFPs (22%)
Biggest Accomplishment of the Past Year: Kelly Office Solutions’ growth across all its divisions translated into a 14% year-over-year revenue increase.

Why We Consider Kelly Office Solutions Elite:

• Changing complexion. Kelly Office Solutions has invested much time and many resources into developing its website (with the help of Keypoint Intelligence) to be a true digital marketplace. Visitors to the site can build, spec and configure products from the dealer’s catalog without jumping pages.
• Top takedown. A large government contract was secured in a new market, with Kelly Office Solutions furnishing 83 MFP devices and document management software.
• Biggest business. Opportunities right in its back yard highlighted the year’s top takedowns for Kelly Office Solutions. One was a county government account, and the company was able to rewrite some business in the Winston-Salem region.
• Partner trophies. Kelly Office Solutions has repeatedly earned Prestige Partner status from GreatAmerica Financial Services and Platinum Partner from U.S. Bank, and was named an IBPI Top 50 member.

Nauticon Office Solutions
Gaithersburg, MD
www.nauticon.com

Year Founded: 1997
President/Owner: Tom Cunningham (CEO), Carter Hertzberg (president), Gary Sockel (founder)
Number of Employees: 99
Primary Vendors: Toshiba, Xerox, Lexmark, Brother
Primary Solutions Offerings: Kaseya, Microsoft, Sherweb, ConnectWise
Primary Leasing Partners: DLL, GreatAmerica, LEAF
Approximate Yearly Revenue: $30 million
Fastest-Growing Business Segments: MFP sales (33%), MFP service (23%), managed services (23%)
Biggest Accomplishment of the Past Year: Nauticon Office Solutions embarked on a focused MPS program with a dedicated leader, producing immediate results.

Why We Consider Nauticon Office Solutions Elite:

• Impact tools. Nauticon Office Solutions rolled out a high-velocity direct and electronic marketing program through HubSpot, ZoomInfo, ConnectAndSell and SalesChain.
• MFP stat! One major takedown for Nauticon Office Solutions led to an equally major deployment for a local hospital system. The unit count consists of 1,800-plus A3 devices and more than 8,000 A4 units.
• Employee focus. The dealer has invested its time and resources into cultivating a tangible culture with the intention of creating a quality atmosphere where employees feel valued and appreciated.
• Community involvement. In addition to donating more than 5% of its profits to local charities, each week Nauticon Office Solutions team members pack and deliver meals for elementary school students who don’t have enough to eat on weekends.

NBM, Inc.
Burlington, MA
www.nbminc.com

Year Founded: 1985
President/Owner: William F. Tracia
Number of Employees: 67
Primary Vendors: Sharp, Ricoh, Konica Minolta, HP, KIP, Lexmark, FP Mailing
Primary Solutions Offerings: Waterlogic, PaperCut, Microsoft, ConnectWise, Intact, Kaseya, Dell, NinjaOne, WatchGuard, SentinelOne
Primary Leasing Partners: LEAF, First Citizens Bank, GreatAmerica, DLL, Canon Financial Services, PEAC Solutions, Wells Fargo, internal leasing company
Approximate Yearly Revenue: $32 million
Fastest-Growing Business Segments: Water systems (100% new), MNS (65%), MPS (12%)
Biggest Accomplishment of the Past Year: A new water filtration division was launched by NBM this year, which helped trigger double-digit company growth year over year.

Why We Consider NBM Elite:

• Marketing marvels. The addition of HubSpot to its marketing platform enabled NBM to better track sales generation and website activity.
• ISO hardware. Clients that aren’t exactly sure what type of device would best address their needs can utilize the dealer’s “Find the Right Copier” tool. NBM has received good feedback from users, and it’s been a boon for lead generation.
• Expanded capacity. Managed network services has triggered a pair of solid wins for NBM: a 100-seat deal with one firm and a 200-seat commitment for UCaaS with a local school.
• Santa’s helpers. NBM and its team members fulfilled the wish lists of local children at the Boys & Girls Club. The Tracia family and NBM were honored by the same organization as Gala Honorees for their contributions and commitments.

Pulse Technology
Schaumburg, IL
pulsetechnology.com

Year Founded: 1955
President/Owner: Chip Miceli
Number of Employees: 82
Primary Vendors: Sharp, Watchfire, Microsoft, Canon, HP, Kyocera, Epson, KIP
Primary Solutions Offerings: Sharp/NEC, Watchfire, MPS, MNS, home office, archiving solutions, mailing solutions, office furniture and design, ecommerce, promotional products
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $25–$30 million
Fastest-Growing Business Segments: Managed IT (82%), office products/supplies/ecommerce (26%), video walls/LED signs (24%)
Biggest Accomplishment of the Past Year: Pulse Technology was part of a select core of dealers that were chosen to showcase the Sharp 1200S production print unit, attracting industry visitors and setting the stage for significant sales.

Why We Consider Pulse Technology Elite:

• Jump ball. What better way to showcase video walls and other technologies than to host a March Madness event? For the second year in a row, Pulse Technology’s Schaumburg headquarters welcomed vendors, clients and friends to watch NCAA roundball on the state-of-the-art tech center’s 18×30’ video wall.
• Setting roots. With sustainability garnering more focus and importance to companies when selecting who they’ll do business with, Pulse Technology’s partnership with PrintReleaf has resonated with the company’s book of business. Through PrintReleaf, a client’s paper consumption can be measured, and the equivalent in trees are planted.
• Non-profit success. The Northern Illinois Food Bank turned to the dealer to perform an equipment overhaul in one of its training rooms. The AV boost included several large touchscreen boards, speakers and microphones plus support.
• Helping hands. Pulse Technology contributes to numerous non-profit groups, hospitals and community organizations in the Chicago area. One such group is WINGS, which provides service to battered and homeless people. One of Pulse’s branch managers quarterbacked community outreach, working with the aforementioned food bank to make meals for the underprivileged. The dealer’s “Buy Local, Give Local” program has provided more than $200,000 in products and services to area non-profits since it was founded by CEO Chip Miceli in 2009.

Repeat Business Systems, Inc.
Albany, NY
rbs-usa.com

Year Founded: 1987
President/Owner: Dawn Abbuhl
Number of Employees: 111
Primary Vendors: Ricoh, Kyocera, HP
Primary Solutions Offerings: Microsoft, Kaseya, Citrix, Cisco, VMWare, SonicWall
Primary Leasing Partners: DLL, Wells Fargo, LEAF
Approximate Yearly Revenue: $25 million
Fastest-Growing Business Segments: MPS (174%), MNS (60%), software (35%)
Biggest Accomplishment of the Past Year: Repeat Business Systems doubled its IT division revenues, adding three engineers while maintaining every account.

Why We Consider Repeat Business Systems Elite:

• IT love. Security continues to be a focal point for clients. The dealer’s IT division—boasting talented engineers—enables it to maintain secure, reliable IT networks for its accounts.
• Modern tools. Repeat Business Systems has raised its marketing game with the increasingly popular ZoomInfo, which provides business data that enables account reps to identify quality sales leads. AI, including generative, has also enabled the dealer to connect with prospects whose needs match their product and service portfolio.
• Top takedowns. A pair of significant wins highlighted Repeat Business Systems’ year. One was a fax management solution for a four-hospital health care client, a sale that topped $1 million. The second was a multi-year nationwide government pact for more than 600 MFPs.
• Community support. Repeat Business Systems provides monetary donations and volunteer efforts for more than 100 local organizations. When the dealer celebrates its anniversary each year, all team members are allotted money to donate or time to spend in the service of an organization of their choosing.

Rhyme
Portage, WI
www.rhymebiz.com

Year Founded: 1886
President/Owner: Mike Steinhoff
Number of Employees: 102
Primary Vendors: Sharp, Kyocera, Xerox, KIP, Formax, HP, Lexmark, RISO
Primary Solutions Offerings: PaperCut, eGoldFax, Intermedia, Square 9 Softworks, Microsoft
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $30 million
Fastest-Growing Business Segments: Production hardware (47%), IT and managed services (13.5%)
Biggest Accomplishment of the Past Year: President Mike Steinhoff celebrated 25 years of ownership and credits his team with the consistent growth.

Why We Consider Rhyme Elite:

• Planting seeds. With an eye toward expanding its production print business, Rhyme bolstered its sales and service training. By attending Xerox’s Production Summit, having personalized analyst training at Sharp’s headquarters and hosting sales and technical trainers work with Rhyme’s team, the dealer was able to grow the discipline by 47%.
• Wider audience. Rhyme expanded its digital marketing initiatives via targeted paid campaigns that enabled the company to extend its reach, which translated into new leads and more engagements.
• Total solution. A net-new school district customer benefitted from a 100% print MPS solution from Rhyme, complete with a new hardware fleet and Sharp interactive displays in every classroom. Switching to Rhyme also enabled the client to sock away $65,000 in savings through the first year alone.
• Worthy cause. Rhyme partnered with the Wisconsin Herd—the NBA G League affiliate of the Milwaukee Bucks—to host a BeHerd Night to increase awareness of mental illness. Custom-designed player jerseys were auctioned off to raise funds for the National Alliance on Mental Illness (NAMI).

Spectrum Technologies
El Paso, TX
www.spectrumistechnology.com
www.strykercyber.com

Year Founded: 1903
President/Owner: Kyle Elliott
Number of Employees: 95
Primary Vendors: Canon, Sharp, HP, Lexmark, Dell
Primary Solutions Offerings: Microsoft, Scale Computing, PaperCut, ECI Software, SentinelOne
Primary Leasing Partners: GreatAmerica, Canon Financial Services, Dell Financial Services
Approximate Yearly Revenue: $30–$35 million
Fastest-Growing Business Segments: Business process consulting (22%)
Biggest Accomplishment of the Past Year: Spectrum Technologies staffed an onsite Tier One help desk for an enterprise client with offices spread across five time zones and thousands of end-users.

Why We Consider Spectrum Technologies Elite:

• HubSpot one. The dealer significantly enhanced its marketing initiatives, using HubSpot to leverage data-driven insights. Through detailed list segmentation and analysis of historical spending patterns, Spectrum Technologies identified cross-selling opportunities within its client base.
• HubSpot two. Through HubSpot, Spectrum Technologies has created in-depth buyer personas for more granular and precise audience targeting. The personas enable the dealer to position personalized marketing messages that speak to specific customer needs, behaviors and pain points.
• Services galore. Spectrum Technologies came through for two regional government entities on a project that entailed multiple services, among them imaging, asset tagging, deployment, network connectivity and lifecycle management, along with hard drive destruction and certification on over 1,100 devices.
• Critical needs. The dealer serves more than 50 charitable causes across West Texas and Southern New Mexico. One is a mission-based school across the border in Juarez, Mexico. Committees from each Spectrum office select one boy and one girl for scholarship gifts that include clothing, backpacks and school supplies. Earlier this year, the dealer furnished resources for the town of Ruidoso, New Mexico, to help them rebuild following a devastating wildfire.

Stargel Office Solutions
Houston, TX
www.stargel.com
www.roundrockcopier.com

Year Founded: 1987
President/Owner: Jack Stargel (CEO), Tyson Stargel (co-president), Slade Stargel (co-president)
Number of Employees: 104
Primary Vendors: Toshiba, HP, Brother, Canon, Epson, Lexmark, Xerox, Zebra, MBM, KIP
Primary Solutions Offerings: DocuWare, XMPie, OpenText, PaperCut, Vasion Print
Primary Leasing Partners: GreatAmerica , Wells Fargo, Triple S Financial
Approximate Yearly Revenue: $25–$30 million
Fastest-Growing Business Segments: Thermal/barcode (63%), MNS (52%), production (23%)
Biggest Accomplishment of the Past Year: The completion of the company’s first-ever acquisition (Round Rock Copier) enabled Stargel Office Solutions to expand into the Austin, Texas, market.

Why We Consider Stargel Office Solutions Elite:

• Net-new. Using predictive analytics, Stargel has identified potential clients that are likely to need managed services. The data is culled from FMAudit, MFP Connect and company growth metrics, allowing the company to target its marketing efforts more effectively.
• Vertical venture. The dealer offers customized service packages—tailored to specific industries or business sizes–such as specialized IT solutions for health care, finance and retail. This approach can help address challenges unique to a given vertical or address compliance requirements.
• Market success. After bidding to be part of the organization for more than a decade, Stargel was named as a partner for the Church Co-Op. This organization works with more than 4,000 Texas churches.
• Texas heart. Each year, the dealer donates more than $100,000 to Texas Children’s Hospital. The Stargel team also volunteers for the Houston Food Bank and Habitat for Humanity.

Stratix Systems
Wyomissing, PA
stratixsystems.com

Year Founded: 1970
President/Owner: Brent Simone
Number of Employees: 140
Primary Vendors: Ricoh, Lenovo, Kyocera, HP, Dell, KIP
Primary Solutions Offerings: SonicWall, Kaseya, DocuWare, World Software, Microsoft, PaperCut, Foresite, Intermedia
Primary Leasing Partners: GreatAmerica, U.S. Bank, DLL, Wells Fargo, First Citizens Bank
Approximate Yearly Revenue: $35–$40 million
Fastest-Growing Business Segments: Managed IT services (21%)
Biggest Accomplishment of the Past Year: With the acquisition of Excel Business Technologies, Stratix Systems expanded its footprint into the Delaware market.

Why We Consider Stratix Systems Elite:

• Sound strategy. Stratix Systems’ marketing efforts rely on inbound, automation, developing and nurturing an understood lead conversion path by better aligning sales and marketing around the same goals, processes and personas.
• Client growth. The dealer enjoyed 16% net-new company logo growth for its imaging and managed IT business.
• Top awards. Among the partner honors captured by Stratix Systems are the Datto (Kaseya) President’s Award, Microsoft Gold Partner status and Ricoh Service Excellence certification.
• Tech share. Local charitable organizations rely on Stratix Systems’ technology assets and capabilities to assist in their events. These groups include Wings of Hope, Boy Scouts of America and the American Red Cross.

TOPP Business Solutions
Scranton, PA
toppcopy.com

Year Founded: 1957
President/Owner: Paul Falzett (CEO), Bill Truchan (president)
Number of Employees: 93
Primary Vendors: Ricoh, Canon, Konica Minolta, Kyocera
Primary Solutions Offerings: Laserfiche, PaperCut, Microsoft, For the Record, Dolbey Systems, Kaseya, NinjaOne, Pax8
Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica, U.S. Bank, Canon Financial Services
Approximate Yearly Revenue: $20–$25 million
Fastest-Growing Business Segments: Equipment sales (14%)
Biggest Accomplishment of the Past Year: Following a contentious departure by a managed IT employee, several TOPP Business Solutions accounts were pilfered the same day. The dealer mobilized, extended terms for its most critical accounts and provided incentives to several pipeline accounts with proposals in place, which led to five new clients.

Why We Consider TOPP Business Solutions Elite:

• Going fishing. To reap more cross-selling opportunities between managed IT and copier clients, TOPP Business Solutions provided free 30-day trials for elements of its IT stack to copier clients, which helped secure eight new managed IT contracts.
• Top score. A local government agency provided one of the biggest takedowns for TOPP Business Solutions, a deal that included 130 A3 devices and 200-plus A4 units. The annual service contract was prepaid, and the five-year pact has an annual advance payment.
• Manufacturer kudos. TOPP Business Solutions has earned the RFG Circle of Excellence Certified Dealership and Ricoh Service Excellence Certified Dealership honors.
• Giving back. The company donated more than $80,000 to local educational institutions, and each year it participates in/makes donations to 60-plus client events.

Usherwood Office Technology
Syracuse, NY
www.usherwood.com

Year Founded: 1976
President/Owner: Louis Usherwood (CEO), Ken Stinson (president)
Number of Employees: 154
Primary Vendors: Canon, Xerox, HP, Verkada, Samsung, FP Mailing
Primary Solutions Offerings: PaperCut, Cisco, Hypersign, Poly, Axis Communications, eGoldFax
Primary Leasing Partners: U.S. Bank, GreatAmerica, Canon Financial Services
Approximate Yearly Revenue: $43.4 million
Fastest-Growing Business Segments: MNS (37%)
Biggest Accomplishment of the Past Year: Growth-minded Usherwood Office Technology added 29 new employees and increased its investment in cybersecurity center services.

Why We Consider Usherwood Office Technology Elite:

• Safe place. In what promises to be an annual event, Usherwood held a cybersecurity conference in central New York.
• Contract success. Among the top wins enjoyed by Usherwood were a large law firm that added 41 devices and a large manufacturer with multiple locations that became a managed IT client.
• Partner honors. Usherwood was recognized as the Best Copier Dealer by Massachusetts Lawyers Weekly. The company was honored with CNY Business Journals #1 Best Place to Work award in the 51–100 employees category and is a Canon Advanced Partner.
• Tag along. The dealer hosted shadowing days for local students to get a glimpse of what it’s like to work in the technology field.

Woodhull, LLC
Springboro, OH
www.woodhullusa.com

Year Founded: 2000
President/Owner: Susie Woodhull
Number of Employees: 77
Primary Vendors: Ricoh
Primary Solutions Offerings: PaperCut, DocuWare, eGoldFax
Primary Leasing Partners: U.S. Bank, GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $28.9 million
Fastest-Growing Business Segments: Printers (215%), device placements (27%), color volume (5%)
Biggest Accomplishment of the Past Year: Woodhull’s Columbus office experienced an 18% increase of machines in field over the previous year.

Why We Consider Woodhull Elite:

• Spurring sales. Woodhull has invested in enhancing its digital infrastructure to support its sales team. By refining its website’s capabilities, the dealer can more effectively nurture prospects and drive lead generation.
• Repeat performance. One of Woodhull’s top scores saw one of its existing large-firm customers purchase another 301 devices.
• Performance kudos. Woodhull was named a Dayton Top 100 Company by the Dayton Business Journal and was cited among Greater Cincinnati’s Largest Women-Owned Businesses by the Cincinnati Business Courier.
• Good partner. Helping out with customer and partner events, either by monetary donation or volunteering, is important to Woodhull. One of those, Gem City Jam, helped raise a record $272,000 for pediatric mental health services.