All Copy Products (ACP)
Denver, CO
www.allcopyproducts.com
www.verticomm.com
Year Founded: 1975
President/Owner: Brad Knepper
Number of Employees: 450
Primary Vendors: Konica Minolta, Sharp, Canon, HP, FP Mailing, Colex
Primary Solutions Offerings: Intermedia, Verkada, Rhombus, Promethean, Fujitsu, ACDI, Microsoft, Fortinet, Lifesize
Primary Leasing Partners: GreatAmerica, DLL, U.S. Bank, First Citizens
Approximate Yearly Revenue: $121 million
Fastest-Growing Business Segments: VoIP (20%), copier hardware (10%)
Biggest Accomplishment of the Past Year: ACP enjoyed much success with new copier hardware placements, which increased 35%. Aggressive pricing and higher commissions were the pivotal factors behind the increase.
Why We Consider ACP Elite:
- Answering call. In tandem with Intermedia, ACP launched the Stellar Seller competition to entice hardware reps to cross-sell phone systems during the traditionally slow summer period. The various branch reps squared off to see who could register the most demos, appointments and sales. The program produced more than 100 demos and 40-plus sales.
- Profit search. ACP expanded its paid search ad campaigns in Google, which enabled it to take the most significant market share of searches courtesy of this underutilized demand generation vehicle. When combined with competitive sniper campaigns, the dealer reaped a significant uptick in clicks and conversions.
- Copiers stat! One of the biggest takedowns of 2024 saw ACP place 1,900 A3 and A4 devices with a regional health care system.
- Helping hands. Warren Village, a Denver-based charity, has enjoyed its 10-year partnership with ACP, which has raised more than $200,000 to support its mission. Employees also contributed gifts that were delivered by Santa to the children served by Warren Village.
Applied Innovation
Grand Rapids, MI
www.appliedinnovation.com
Year Founded: 1987
President/Owner: John Lowery (CEO), Casey Lowery (president)
Number of Employees: 540
Primary Vendors: Ricoh, Canon, Kyocera, HP
Primary Solutions Offerings: Hyland, DocuWare, Microsoft, Kaseya, Arctic Wolf, ElectroNeek, ConnectWise
Primary Leasing Partners: GreatAmerica, U.S. Bank, Canon Financial Services, Wells Fargo
Approximate Yearly Revenue: $150+ million
Fastest-Growing Business Segments: Technology division (managed IT, cybersecurity, hardware, infrastructure, phones)
Biggest Accomplishment of the Past Year: Applied Innovation aligned its sales teams with a professional marketing department, including a field marketing manager.
Why We Consider Applied Innovation Elite:
- Air attack. Customer testimonials have long been a success driver in Applied Innovation’s marketing efforts. More than 150 clients have provided their thoughts for radio advertisements, and the dealer has committed to 12-month spots with more than 30 radio stations in Michigan, Northern Ohio, Florida and Indiana.
- Big deal. A pair of takedowns eclipsed the $1.5 million mark. The customers were a school system and a business in the recreational vehicle industry.
- Household names. Partnerships have been critical to sharing the Applied Innovation message with clients and prospects. Some of the marquee names the dealer has aligned with include the Detroit Lions, Tampa Bay Buccaneers, Kalitta Motorsports and 2024 Summer Olympic Games.
- Ace high. One of the most popular charitable endeavors for Applied Innovation is its annual Casino Royale Charity Gala. Proceeds from the event—which raised more than $33,000 last year—benefit the Children’s Healing Center, a year-round recreational hub designed exclusively for children with weakened immune systems. The dealer also held its inaugural Golf Classic this year, which reeled in $60,000 to support A Kid Again, which serves children with life-threatening health conditions.
Atlantic Tomorrow’s Office
New York, NY
www.tomorrowsoffice.com
Year Founded: 1959
President/Owner: Larry Weiss
Number of Employees: 415
Primary Vendors: Ricoh/Savin, Toshiba, Konica Minolta, HP, Kyocera
Primary Solutions Offerings: DocuWare, EFI, PaperCut, MDR Solution, Microsoft, UCaaS
Primary Leasing Partners: DLL, Wells Fargo, First Citizens Bank, GreatAmerica, PEAC Solutions
Approximate Yearly Revenue: $161 million
Fastest-Growing Business Segments: Managed services (13%), MPS (7%)
Biggest Accomplishment of the Past Year: Atlantic Tomorrow’s Office posted $10.7 million in new business and beefed up its services component via the acquisition of a small IT service provider this past summer.
Why We Consider Atlantic Tomorrow’s Office Elite:
- Brass tacks. With an eye toward engaging in deeper, more business-focused conversations with clients, Atlantic Tomorrow’s Office introduced a box selling system. Account reps provide examples of the top 10 business technology challenges the dealer’s research has shown are leading factors for inefficiencies, security vulnerabilities and costly overspending for organizations. The Atlantic Tomorrow’s Office team can identify specific pain points or topics of interest for clients or prospects, then outline next steps geared toward scheduling a demo, assessment or expanded conversation with the dealer’s subject matter experts.
- Info hub. The dealer’s renovated website now includes a comprehensive knowledge base, a font of information ranging from ebooks to product/service brochures and case studies. The knowledge base covers a wide range of topics that can provide basic information or more granular content.
- Direct deposit. The year’s biggest win saw Atlantic Tomorrow’s Office ink an agreement with a regional bank that had acquired the dealer’s previous client. The pact, worth more than $2.7 million, included 480 A3 and A4 devices and security software.
- Open mic. Channeling his inner Jerry Seinfeld, top executive Larry Weiss was slated to give a stand-up comedy performance at United Hospice of Rockland. The event was expected to draw 300-plus attendees and raise $300,000 for the organization. Each year, Atlantic Tomorrow’s Office budgets $1.2 million to support organizations in the tri-state area. Past beneficiaries include Oceana, Mariano Rivera Foundation, Make A Wish, National Kidney Foundation, Dominican University, St. Christopher’s and The Jillian Fund.
Gordon Flesch Company (GFC)
Madison, WI
www.gflesch.com
www.elevityit.com
Year Founded: 1956
President/Owner: Patrick Flesch
Number of Employees: 650
Primary Vendors: Canon, Ricoh, Lexmark, Ricoh, Duplo, Zebra
Primary Solutions Offerings: Canon, PaperCut, Fiery, Tungsten Automation, EtherFax, Intermedia, ConnectWise, Arctic Wolf, Scale, Nutanix, Microsoft
Primary Leasing Partners: GFC Leasing (in house)
Approximate Yearly Revenue: $220 million
Fastest-Growing Business Segments: Elevity managed IT (21%), aftermarket (4%), hardware rental (3%)
Biggest Accomplishment of the Past Year: With its Elevity managed IT division enjoying 17% year-over-year growth, Gordon Flesch Company shattered its highest revenue mark at $220 million.
Why We Consider Gordon Flesch Company (GFC) Elite:
- Business boon. GFC’s inbound marketing program generated more than 780 leads, which translated into 260-plus sales and nearly 150 new clients. It accounted for $3 million in revenue, of which $1.7 million-plus came from net-new.
- Making connections. Community outreach initiatives and events have become a pivotal part of GFC’s marketing strategy. During 2024, the dealer hosted branch office production/open house events, sponsored professional golf tournaments and suite nights at several minor league and collegiate league Midwestern baseball games, and formed partnerships with both the Green Bay Packers and Milwaukee Bucks.
- Highly decorated. GFC saw some of its executives receive honors. President and CEO Patrick Flesch was named to the Wisconsin Titan 100 list, and Kelly Dolphin—a 2024 ENX Magazine Difference Maker—was selected as a finalist for InBusiness Magazine’s CFO of the Year awards. Over the last two years, the dealer was honored by Canon, Lexmark, Ricoh, EFI and Intermedia.
- Giving spirit. Since it was founded in 2001, the GFC Foundation has donated more than $2.5 million to charitable organizations. The dealer is a staunch supporter of non-profit organizations in the communities it serves, and employees are allotted eight hours of paid volunteer time.
Impact Networking, LLC
Lake Forest, IL
www.impactmybiz.com
Year Founded: 1999
President/Owner: Frank Cucco (CEO), Dan Meyer (president)
Number of Employees: 1,003
Primary Vendors: Kyocera, Ricoh, Konica Minolta
Primary Solutions Offerings: Cisco, Microsoft, Kaseya, DocuWare, SentinelOne, Huntress, N-central, Addigy, Cloudflare, KnowBe4
Primary Leasing Partners: GreatAmerica, DLL, First Citizens Bank, Ricoh Financial
Approximate Yearly Revenue: $197.5 million
Fastest-Growing Business Segments: Cybersecurity (54%)
Biggest Accomplishment of the Past Year: Impact Networking enhanced its managed IT toolbox, launching a cyber maturity assessment and associated cyber maturity tracking based on CIS control groups.
Why We Consider Impact Networking Elite:
- IT boost. In addition to the aforementioned assessment, Impact Networking expanded its SOC service offering into its managed IT service program to align with the terms of cyber insurance. The dealer also added app stack assessment to its standard IT systems evaluation.
- Downstream targets. Impact Networking focused on bottom-of-the-funnel paid search ads in 2024, identifying users who have high intent. The dealer also implemented a thought leadership campaign with top execs in the company boosting their personal posts from Impact’s LinkedIn channel.
- Mantle decorations. Impact Networking garnered a host of awards from its manufacturer partners and other organizations, including DocuWare Diamond Club, DocuWare Customer Service Champion, Ricoh Circle of Excellence, Konica Tech of the Month, MSP 501 and Chicago Best Places to Work.
- Giving back. Each year, Impact Networking holds Make an Impact Day. The company’s offices are closed to allow employees to volunteer time and resources to the charitable organizations of their choosing. Food drives are also held at each office in support of area food pantries.
Kelley Create
Kent, WA
www.kelleycreate.com
Year Founded: 1974
President/Owner: Aric Manion
Number of Employees: 389
Primary Vendors: Toshiba, Pitney Bowes, Kyocera, Lexmark, Formax, Brother, HP, Xerox, Canon
Primary Solutions Offerings: DocuWare, ABBY, PaperCut, Treeno, Satori, Microsoft, Rhombus, KelleyCloud Fax, Flex Systems
Primary Leasing Partners: GreatAmerica, U.S. Bank, FITTLE (Xerox), Wells Fargo, LEAF, Canon Financial Services
Approximate Yearly Revenue: $111.6 million
Fastest-Growing Business Segments: IT (66%), mail (41%), aftermarket (18%)
Biggest Accomplishment of the Past Year: Kelley Create celebrated its 50th anniversary with partner and employee appreciation events.
Why We Consider Kelley Create Elite:
- Defining brand. In a nod to the creative thinking that drives its strategic solutions, the dealer’s name was changed from Kelley Connect to Kelley Create. The move includes rebranding all 34 of its offices in addition to fleet vehicles.
- Marketing magic. During 2023, Kelley Create hosted seven Modern Technology Office roadshows in growing markets across Eastern Washington, Montana and Oregon to tout its strategic technology solutions. This year, the company help value-added monthly webinars on topics including cloud firewall as well as a series dedicated to Microsoft Copilot.
- Contract success. The top deal of the year saw Kelley Create roll out a comprehensive managed IT services program for a 185-user non-profit organization. The package included advanced security, business continuity, and firewall and wireless infrastructure upgrades in addition to cloud migration. The outsourced IT management solution replaced the existing three-member team, and Kelley Create served as the organization’s virtual CIO to guide its executive team in driving effective IT strategy.
- Charitable endeavors. In August, the company held the second annual Kelley Create Golf Classic to support Special Olympics Washington. More than $127,000 was raised to advance its mission.
Loffler Companies, Inc.
St. Louis Park, MN
www.loffler.com
Year Founded: 1986
President/Owner: Jim Loffler (CEO/founder), James Loffler (president)
Number of Employees: 518
Primary Vendors: Canon, Konica Minolta, Xerox, HP, GBC, FP Mailing Solutions
Primary Solutions Offerings: Microsoft, Fortinet, Arctic Wolf, Nutanix, CommVault, Axis, Kaseya, Dell, HPE, NEC, 8×8, Ring Central, Mitel, CallTower, Nextiva, Zoom, Five9
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $139 million
Fastest-Growing Business Segments: Printer sales (54%), physical security (28%), production copier service (14%)
Biggest Accomplishment of the Past Year: Loffler was able to bring its service financials back in line with industry standards.
Why We Consider Loffler Companies Elite:
- Client education. The dealer crafted an inbound marketing strategy that speaks to the most common questions asked by clients and prospects during the research phase of the buying cycle. It included content resources such as interactive PDFs designed to assist users in determining which device best addresses their needs while outlining options that can meet their requirements. Videos and blog posts also speak to how Loffler can facilitate their success.
- Ion prize. Loffler secured a comprehensive pact with Sunburst Chemicals, a deal that included Canon devices, MPS, unified communications, physical security, cybersecurity and networking services. Persistent follow-up and offering a single-vendor solution sealed the agreement.
- Industry kudos. For the 14th consecutive year, Loffler was cited as a “Top Workplace” by the Minneapolis Star Tribune. The dealer has garnered multiple appearances in CRN’s MSP 500 Pioneer 250. Loffler also netted partner awards from HP, Canon and Microsoft, and is Konica Minolta Pro-Tech Certified.
- Corporate caring. Taking an active role in the community outreach endeavors of its clients, Loffler’s support includes offering silent auction items such as sporting event tickets, as well as sponsoring golf outings and other charitable events.
Milner, Inc.
Peachtree Corners, GA
www.milner.com
Year Founded: 1987
President/Owner: Gene W. Milner Jr. (owner), Thomas P. McMahon (president)
Number of Employees: 355
Primary Vendors: Ricoh, HP, Konica Minolta, Lexmark
Primary Solutions Offerings: DocuWare, PaperCut, Microsoft, Barracuda, Intermedia, ConnectWise, VMware, Lenovo, Axcient
Primary Leasing Partners: DLL, First Citizens Bank, GreatAmerica
Approximate Yearly Revenue: $102.5 million
Fastest-Growing Business Segments: Cybersecurity (340%), MPS (150%), office imaging (18%)
Biggest Accomplishment of the Past Year: Milner continued its growth surge, aided by opening an office in New York City, thus strengthening its presence in the Northeast.
Why We Consider Milner Elite:
- Sales strategies. Facilitating increased sales through fun contests is a key initiative for Milner. Competing for incentive trips such as Las Vegas getaways fosters an engaging environment that drives team performance. The offshoot is dynamic interactions and stronger customer service.
- Best buys. Milner recorded several impressive wins, a group that included a world-renowned educational institution in the Big Apple and another in Georgia. Along the way, the dealer garnered multi-million dollar national contracts for managed IT services and cybersecurity.
- Marketing prowess. Several innovative marketing programs and service offerings have been introduced by Milner in the last two years. The dealer integrated the HubSpot platform to streamline its marketing and customer relationship management, yielding more personalized and automated campaigns.
- Community caring. The dealer has offered support to a number of organizations. It’s a staunch backer of the YMCA and raising awareness to water safety, focusing on underwater hypoxic blackout prevention. Milner also teams with the YMCA to host one of the largest Veterans Day breakfasts in the country. The dealer itself employs upwards of 50 veterans and is a supporter of the Patriot Pack fundraising endeavors.
Novatech
Nashville, TN
www.novatech.net
Year Founded: 1998
President/Owner: Dan Cooper (CEO), Dave Moorman (president, CISO)
Number of Employees: 605
Primary Vendors: Sharp, Canon, Konica Minolta, HP, Brother, Xerox, Zebra
Primary Solutions Offerings: Microsoft, ConnectWise, Exium, SentinelOne, Proofpoint, Fortinet, Phin, Ring Central, PaperCut, ACDI, OpenText, DocuWare
Primary Leasing Partners: Wells Fargo, First Citizens Bank, U.S. Bank, LEAF, GreatAmerica, Canon Financial Services
Approximate Yearly Revenue: $150+ million
Biggest Accomplishment of the Past Year: Continued organic growth has allowed Novatech to expand its service offerings and reach new markets.
Why We Consider Novatech Elite:
- Taking pulse. In a nod to its fully integrated Managed Office solution, customers can leverage Novatech’s Office X-Ray. This assessment tool evaluates the client’s technology footprint with an eye toward bolstering productivity, streamlining processes and reducing costs.
- Top takedowns. A major financial institution engaged Novatech on multiple transactions that brought in $1.2 million in hardware. The dealer also secured a $400,000 pact with a national insurance provider and a $500,000 package for an educational client.
- Employee growth. Novatech promotes learning and development to ensure employees are growing professionally, offering cutting-edge training and certifications that allow them to remain a step ahead of technology.
- Giving back. The dealership is committed to hiring veterans, providing them with support and training that can enable them to transition smoothly from military to corporate life. Novatech’s programs provide access to quality career paths, and the dealer benefits by leveraging the leadership and discipline they offer.
PERRY proTECH
Lima, OH
www.perryprotech.com
Year Founded: 1965
President/Owner: Pat Summers (president)
Number of Employees: 280
Primary Vendors: Ricoh, Lexmark, Konica Minolta, Kyocera, Mimaki, Duplo, Promethean
Primary Solutions Offerings: NinjaOne, Microsoft, Pax8, Kaseya, HP, HPE, ConnectWise, Fortinet, Mimecast, Phil, ScalePad
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $100–$105 million
Fastest-Growing Business Segments: Production (17%)
Biggest Accomplishment of the Past Year: PERRY proTECH reaped a 17% increase in production sales year over year.
Why We Consider PERRY proTECH Elite:
- Funnel filling. The company onboarded a dedicated events and marketing manager, and leveraged technology to get in front of more potential customers. PERRY proTECH used a series of targeted campaigns, a library of digital and printed collateral, and events in the markets it serves to provide consistency to its brand and message.
- Educated success. A comprehensive print management solution for a large Ohio university represented PERRY proTECH’s largest deal. Included in the agreement were 400-plus Konica Minolta MFPs and HP printers, RightFax digital fax server and PaperCut MF software enabling secure print release for students and staff.
- Awards shelf. PERRY proTECH has repeatedly captured Ricoh’s Circle of Excellence award and Kyocera Platinum Level dealer and is Pro-Tech Certified by Konica Minolta.
- Being involved. The dealer’s seven offices are involved with more than 40 chambers of commerce, with an eye toward supporting events and fundraising initiatives.
RJ Young
Nashville, TN
www.rjyoung.com
Year Founded: 1955
President/Owner: Chip Crunk (CEO), AJ Baggot (president)
Number of Employees: 700
Primary Vendors: Ricoh, Canon, Kyocera, HP, Lexmark, Mimaki, Sharp, Formax, GBC, Duplo, Xante, IntoPrint, iJetColor, Colex
Primary Solutions Offerings: Verkada, ViewSonic, Intermedia, Sophos, Luxer One
Primary Leasing Partners: In-house leasing
Approximate Yearly Revenue: $200 million
Fastest-Growing Business Segments: Managed IT (35%)
Biggest Accomplishment of the Past Year: RJ Young continues to build on its standing among independently owned dealers and the nation’s largest dealers.
Why We Consider RJ Young Elite:
- Event hosting. The dealer held its 2024 Tech Connect this past June. The four-floor exhibition attracted 300-plus companies and showcased the latest innovative business technology offerings from 20 partners in the technology and digital space.
- Selling safety. RJ Young hammered out an agreement with Pensacola State College, the oldest and largest college in the Florida panhandle. This $1.3 million physical security solution consisted of Verkada hardware and labor for four of the school’s campuses, including indoor and outdoor dome cameras, fisheye cameras, two- and four-door controllers and multi-format card readers.
- Interactive experience. Want to know what it’s like to play for the Tennessee Titans football team? Check out RJ Young’s Fan Van Activation, an interactive virtual reality (VR) gaming console that’s attached to one of the dealer’s wrapped vans. By using the VR goggles, users can see what it’s like to be on the field.
- Difference makers. For the past 15 years, RJ Young’s Hands & Hearts Committee has recruited volunteers and organized fundraisers for community service projects. The committee has granted as many as nine wishes for individuals in one year. This year, the Crawfish Boil raised more than $18,000 for the Dreams and Wishes organization.
TGI Office Automation
Brooklyn, NY
www.tgioa.com
www.goipower.com
Year Founded: 1964
President/Owner: Frank Grasso
Number of Employees: 392
Primary Vendors: Ricoh, Toshiba, HP, Lexmark, Dell, RISO, FP Mailing, Fujitsu, Kodak, Panasonic, Promethean
Primary Solutions Offerings: TD Synnex, Barracuda, Cisco, Microsoft, Nutanix, RFIdeas, ELATEC, SonicWall, Fortinet, Veeam, VMware, Citrix, Zerto
Primary Leasing Partners: DLL, First Citizens Bank, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $132 million
Fastest-Growing Business Segments: IT hardware (65%), IT managed services (15%)
Biggest Accomplishment of the Past Year: iPower Technologies—TGI Office Automation’s computer networking and managed IT services division—enjoyed exponential growth. The total growth of IT services, hardware, subscription services, etc., climbed 39%.
Why We Consider TGI Office Automation Elite:
- Event bonanza. TGI Office Automation hosts more than 50 events per year, many of them in conjunction with the dealer’s sports partnerships with Inter Miami CF, Miami Dolphins, Miami Marlins, Brooklyn Nets, New York Giants and New York Jets. One new event was Brews and Bytes – A Crafty Approach to Cyber Security, that yielded networking and educational opportunities.
- Top takedown. One of the year’s biggest wins saw TGI Office Automation provide a private school in Florida with 30-plus machines and solutions including Arctic Wolf, Ricoh’s Streamline NX security solution and PrintReleaf recycling program.
- Story telling. The development teams for sales and marketing focused on training new and tenured account representatives on technology changes that have impacted the industry. As the dealer uses all the technology it offers to clients, it can help reps develop their own technology presentations for clients that can ultimately draw attention to their specific needs.
- High marks. TGI Office Automation has teamed with Florida leaders to develop a program called Making A’s Pays. This incentive program provides students with $10 for each A on their report cards and $100 for a good conduct report. If a student nets more than five As, $250 will be deposited into their designated educational bank account.
