Elite Dealers: $20 million to $50 million

Advanced Imaging Solutions
Minnetonka, MN
www.ais-mn.com

Year Founded: 1997
President/Owner: Michael Keating
Number of Employees: 55+
Primary Vendors: Konica Minolta, Sharp, Epson, Lexmark, KIP
Primary Solutions Offerings: PaperCut, Square 9 Softworks, RSA, YSoft
Primary Leasing Partners: U.S. Bank, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $20+ million
Fastest-Growing Business Segments: Software (35%)
Biggest Accomplishment of the Past Year: Strategic additions to its sales staff enabled Advanced Imaging Solutions to make inroads in key markets.

Why We Consider Advanced Imaging Solutions (AIS) Elite:

• Marketing prowess. AIS partnered with TAG Marketing Group to incorporate new strategies for growth within its existing client base. The dealer also tapped All Covered to construct various campaigns related to MIS, voice and cybersecurity.
• Government work. A top takedown for AIS this year was one of western Minneapolis’ largest counties, a deal that included hardware and software.
• OEM-approved. AIS continues to receive validation for its efforts from Konica Minolta. The dealer has garnered both the Pro-Tech Service Award and Top 25 Dealers honors.
• Technical virtuosos. A stalwart in the production print realm, AIS boasts one of the nation’s leading technical staffs. From break-fix to front end, its team has the complete confidence of customer and manufacturer partners.

Advanced Office
Irvine, CA
www.goadvanced.com
www.copiersuperstore.com

Year Founded: 1977
President/Owner: Richard Van Dyke
Number of Employees: 92
Primary Vendors: Ricoh, Canon, Kyocera, KIP, HP
Primary Solutions Offerings: PaperCut, Kofax, DocuWare, Canon, Ricoh, eGoldFax
Primary Leasing Partners: GreatAmerica, U.S. Bank, Wells Fargo, Canon Financial Services
Approximate Yearly Revenue: $25 million
Fastest-Growing Business Segments: MPS (25%), office solutions (18%), production print (12%)
Biggest Accomplishment of the Past Year: Several mergers enabled Advanced Office to expand its Southern California reach, while another merger with a national MPS provider allowed it to become an HP Power Services Partner.

Why We Consider Advanced Office Elite:

• Tag alongs. The dealer produced a new video podcast series documenting service call visits with some of its more unique customer environments. These ride-along clips illustrate Advanced Office’s technical superiority, showcase the many solutions it provides clients and spotlight the impact those customers have on the community.
• Commercial boost. Advanced Office inked an accord with a large printing house that included multiple production units and significant high-end accessories.
• House calls. A new blog subset series, “Document Dr.,” is dedicated to addressing universal issues experienced by end-users. From error codes to toner pirates and meter reading, the information is provided in a manner that’s easily digestible for a novice audience. The blogs are intended to drive readers to Advanced Office’s website for solutions.
• Destination employer. In a testament to the culture fostered by Advanced Office, the dealer has been designated a Top Workplace by the Orange County Register. It also provides hybrid work arrangements for employees and hosts quarterly team-building outings.

AIS (Advanced Imaging Solutions)
North Las Vegas, NV
www.ais-now.com

Year Founded: 2002
President/Owner: Gary Harouff
Number of Employees: 89
Primary Vendors: Kyocera, Xerox, Dell, HP, KIP
Primary Solutions Offerings: DocuWare, Richtech, Mitel, RingCentral, Digium, CenturyLink, Intermedia, Hyland, Microsoft, Fiery, ECI Software, GoldFax, Argos, PaperCut, Kyocera, Xerox, Verkada
Primary Leasing Partners: GreatAmerica, Wells Fargo, LEAF
Approximate Yearly Revenue: $25 million
Fastest-Growing Business Segments: MNS (237%), marketing as a service (100%+)
Biggest Accomplishment of the Past Year: Managed network services MRR growth reached 237% for AIS.

Why We Consider AIS Elite:

• Print buffet. AIS enjoyed tremendous opportunities with Kyocera’s unlimited printing plan, an all-you-can use service program. The dealer also leveraged HP’s managed program, Amplified Power Services, that offers OEM service and supplies while enhancing the customer journey through collaboration.
• True champions. The dealer became the Official Office Technology Partner to the Stanley Cup champion Vegas Golden Knights. In addition to securing sponsorship, AIS did a rip and replace of all the organization’s former manufacturer partner equipment.
• Point people. A new customer service representative program restructured how the dealer supports clients. Its staff was realigned so that clients will have one CSR who handles a request from initial outreach to resolution.
• Employee empowerment. AIS works in conjunction with Building Quality Companies (BQC), an organization that provides actionable management and leadership processes. All AIS managers receive training from BQC to provide ongoing support, collaboration, leadership and strategy from the top down.

American Business Machines
Bakersfield, CA
www.abm1.com

Year Founded: 1920
President/Owner: Judee Jones (president), Richard Jones (vice president), Ryan Jones (general manager)
Number of Employees: 110
Primary Vendors: Canon, Duplo, Formax
Primary Solutions Offerings: Verkada, Axis, Mitel, Elevate, Laserfiche
Primary Leasing Partners: Canon Financial Services
Approximate Yearly Revenue: $20 million
Fastest-Growing Business Segments: Security cameras (200%), ABM print shop (150%), garment (150%)
Biggest Accomplishment of the Past Year: American Business Machines continued to add new products and services to fuel its growth.

Why We Consider American Business Machines Elite:

• Marketing strategy. American Business Machines is incorporating the same sales and service strategy it employs with copiers across its complete portfolio.
• Business boom. The dealer saw its biggest takedown in the form of a printing shop, which took delivery of three Canon imagePRESS V1350 units—the first multi-unit sale on the West Coast for the OEM.
• Sales success. A four-time Canon Advanced Partner Elite Status honoree, American Business Machines won a trip to Japan in November based on sales revenue.
• Sponsor savvy. American Business Machines sponsors both local youth and professional sports teams in California. The dealer donates goods and services to area school districts, and also participates in local charity functions.

Blue Technologies
Cleveland, OH
www.btohio.com

Year Founded: 1995
President/Owner: Paul Hanna
Number of Employees: 200
Primary Vendors: Konica Minolta, Lexmark, KIP
Primary Solutions Offerings: Konica Minolta, Hyland, Square 9 Softworks, iManage, PaperCut, OpenText, Upland Software, CHL Software, CAPSYS
Primary Leasing Partners: DLL, First Citizens Bank (formerly CIT), U.S. Bank, GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $43 million
Fastest-Growing Business Segments: Production print (20%), communications technology (20%), major accounts (15%)
Biggest Accomplishment of the Past Year: Blue Technologies continued to grow its portfolio of solutions.

Why We Consider Blue Technologies Elite:

• On guard. Blue Technologies has made significant enhancements to its cybersecurity solutions package, leveraging tools such as end-point detection and response, end-user awareness training, CMMC readiness consulting and remediation.
• Top suitor. The dealer’s Columbus branch emerged victorious in a competitive deal that included 50 new devices, MPS and a customized faxing solution, with the potential to grow the initial agreement. Blue Technologies bested competitors by helping the client identify problems and present solutions beyond the scope of the initial inquiry.
• Industry kudos. A Konica Minolta Pro-Tech Service Award winner, Blue Technologies also captured the Northeast Ohio Smart Business Smart 50 Award.
• Corporate caring. Blue Technologies supports a number of charitable endeavors, from St. Jude to Alzheimer’s Association and OhioGuideStone, the latter of which has been a 25-plus-year collaboration.

Coordinated Business Systems
Burnsville, MN
www.coordinated.com

Year Founded: 1983
President/Owner: James Oricchio (CEO), Kirk Studebaker (president)
Number of Employees: 120
Primary Vendors: Kyocera, Lexmark, Sharp
Primary Solutions Offerings: Square 9 Softworks, FormedAI, MyQ, PaperCut, Kyocera
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $20-$25 million
Fastest-Growing Business Segments: Managed IT (62%), unified communications (44%), copier hardware (27%)
Biggest Accomplishment of the Past Year: Coordinated Business Systems expanded its footprint into managed IT while growing its core business.

Why We Consider Coordinated Business Systems Elite:

• Wanna print? In conjunction with Kyocera’s unlimited printing plan, Coordinated Business Systems provides customers with flat-rate printing packages that start at $99 per month.
• Little giants. The dealer punches above its weight class, promoting itself as the largest small company in its market. It appeals to customers who value white-glove service.
• Sustained excellence. In 2023, and for the fifth consecutive year, Coordinated Business Systems was named one of the Star Tribune‘s Top Workplaces in Minnesota. The dealer also garnered Kyocera’s Platinum Partner award.
• Milestone celebration. As part of the company’s 40th anniversary, Coordinated Business Systems created a culture committee. Each month, the dealer presents the Spirit of 40, a 15-minute team broadcast during which birthdays, anniversaries and upcoming events are shared. The committee also arranges quarterly activities including Topgolf, escape rooms and horse races.

CTWP
Waco, TX
www.ctwp.com

Year Founded: 1979
President/Owner: David Willie
Number of Employees: 121
Primary Vendors: Xerox, Canon, Kyocera, Lexmark, Konica Minolta, Brother, FP Mailing, MBM, KIP
Primary Solutions Offerings: Microsoft, PaperCut, White Cup
Primary Leasing Partners: GreatAmerica, First Citizens Bank (formerly CIT), DLL
Approximate Yearly Revenue: $20 million
Fastest-Growing Business Segments: School districts (23%)
Biggest Accomplishment of the Past Year: CTWP acquired Hill Country Office Supplies in Marble Falls, Texas.

Why We Consider CTWP Elite:

• On air. The dealer continues to leverage its relationships with iHeartMedia and Grey Television with a consistent advertising strategy for radio and television.
• Familiar face. CTWP boasts impressive longevity among its sales staff. Many clients have been supported by the same reps for more than 15 years, which has ensured enduring engagements.
• Taking share. A West Texas school district turned to CTWP for its office needs, including the installation of over 30 units. The account was previously served by a competitor.
• Performance perks. CTWP has a president’s club incentive—an all-inclusive vacation to Mexico—for reps who secure more than $100,000 in net-new business. The dealer presents 15-year employees with a Rolex watch, and those who make it to 20 years enjoy an all-inclusive vacation for two in the Caribbean.

DOCUmation
San Antonio, TX
www.mation.com

Year Founded: 1990
President/Owner: Hunter Woolfolk (co-president), Preston Woolfolk (co-president)
Number of Employees: 185
Primary Vendors: Ricoh, Kyocera, Konica Minolta, Lexmark, Canon, Fujitsu, Dell
Primary Solutions Offerings: Kaseya, PaperCut, DocuWare, Kofax, VMware
Primary Leasing Partners: GreatAmerica, DLL, U.S. Bank, LEAF, Wells Fargo
Approximate Yearly Revenue: $42 million
Fastest-Growing Business Segments: MPS (27%), managed IT (22%)
Biggest Accomplishment of the Past Year: DOCUmation has formed partnerships with all three Texas NBA teams—the Houston Rockets, San Antonio Spurs and Dallas Mavericks.

Why We Consider DOCUmation Elite:

• Natural business. Organic marketing has been a major push for DOCUmation. Its efforts include the launch of a new website, enhancements to its in-bound lead process and investments in SEO optimization.
• New faces. Social media has been an important tool in recruiting efforts. The dealer has crafted engaging content that team members share within their networks, which has helped raise awareness about the company as well as employment opportunities.
• Constructing profits. DOCUmation recently put the finishing touches on a $1.5 million managed print agreement with a manufacturer of heavy construction vehicles. As part of the deal, the company will furnish devices and services to operations in more than 50 locations.
• Helping hands. Every team member is allotted eight hours of paid time off per year to dedicate their services to non-profit groups, charities and other community organizations. DOCUmation has supported more than 3,000 non-profits throughout Texas via monetary and in-kind donations.

Doing Better Business, Inc.
Altoona, PA
www.doingbetterbusiness.com

Year Founded: 2013
President/Owner: Debra Dellaposta
Number of Employees: 103
Primary Vendors: Canon, Sharp, Ricoh, KIP, HP, Toshiba, Fujitsu, Kyocera
Primary Solutions Offerings: Laserfiche, PaperCut, Upland Software, OpenText
Primary Leasing Partners: GreatAmerica, Canon Financial Services, DLL, Wells Fargo, DBB Finance
Approximate Yearly Revenue: $25+ million
Fastest-Growing Business Segments: Electronic forms/digital workflows (36%), cloud services (28%), MPS (18%)
Biggest Accomplishment of the Past Year: Doing Better Business saw several team members become certified in Laserfiche Forms Creation and Design, which enabled the dealer to design and implement electronic lead forms and workflows for a new client.

Why We Consider Doing Better Business Elite:

• Service strategy. The dealer restructured its solution sales and formed focus teams to become more specialized and achieve higher levels of certification. Doing Better Business became a Laserfiche service provider to help maintain its high level of customer service excellence.
• Print school. A large county-wide school district chose Doing Better Business for the installation of 144 new devices. The dealer also furnished MPS for an additional 596 units. The deal complemented wins at a community college (197 new units and MPS) and a major university (700 MFPs).
• Fast resolution. Doing Better Business is receiving kudos for its First Touch Team. Qualified personnel field calls and have the knowledge and expertise to resolve client issues in an expedient manner. This cuts down on dispatching techs and phone transfers.
• Worthy causes. Among the fun events sponsored by the dealer are The Second Harvest Food Bank of Mahoning Valley’s Taste of the Valley, Latrobe’s Banana Split Celebration, Dreams Go On in Pittsburgh, Grapes for Good for the Rotary Club of Altoona, and the Bull and Oyster Roast for the Rotary Club of Hagerstown. Doing Better Business also rotates its annual event in a different community, bringing exposure and tourist dollars to that market.

Donnellon McCarthy Enterprises
Cincinnati, OH
www.dme.us.com

Year Founded: 1957
President/Owner: Jim Donnellon (CEO), Jim George (president)
Number of Employees: 105
Primary Vendors: Toshiba, Sharp, Ricoh, FP Mailing, HP, KIP, Formax
Primary Solutions Offerings: PaperCut, DocuWare, Square 9 Softworks, OpenText, Drivve
Primary Leasing Partners: U.S. Bank, DLL, GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $25 million
Fastest-Growing Business Segments: Equipment (42%), IT (38%), solutions (27%)
Biggest Accomplishment of the Past Year: Donnellon McCarthy Enterprises enjoyed a banner year in boosting its IT service sales by more than 38%, bringing on a number of new clients.

Why We Consider Donnellon McCarthy Enterprises (DME) Elite:

• Simplified shopping. With an eye toward enhancing the customer buying experience, DME integrated ecommerce into its website. The tool enables clients to conveniently browse and customize the dealer’s best-of-breed solutions.
• K-12 kings. Headlining DME’s top takedowns of the past year was a school district contract that called for installing more than 200 copiers and printers. Included in the deal was a comprehensive print management program via PaperCut.
• Profit jolt. The introduction of EV charging stations (via ACDI Energy Services) to its product portfolio supports DME’s mission to furnish sustainable solutions for its clients. The vehicle chargers and ecommerce reflect the company’s desire to stay on the cutting edge of forward-thinking technologies.
• Critical support. DME is quick to mobilize and collect relief supplies when a natural disaster strikes. When tornadoes touched down in Kentucky, the dealer set up donation bins to help those whose homes were destroyed. The items collected were funneled to recipients through organizations such as Matthew 25.

Eakes Office Solutions
Grand Island, NE
www.eakes.com

Year Founded: 1945
President/Owner: Mark Miller
Number of Employees: 295
Primary Vendors: Sharp, Ricoh, HP
Primary Solutions Offerings: DocMgt, PaperCut, GoldFax, eGoldFax
Primary Leasing Partners: Local leasing company
Approximate Yearly Revenue: $20-$25 million
Fastest-Growing Business Segments: Digital solutions (7%), services (6%)
Biggest Accomplishment of the Past Year: Eakes Office Solutions performed a comprehensive review of its processes and procedures, prioritizing route optimization and integrating e-signature capabilities for its delivery and installation teams.

Why We Consider Eakes Office Solutions Elite:

• Management boost. Eakes is implementing a comprehensive CRM that will span across all its divisions. It will allow the dealer to streamline communication and collaboration, ensuring a consistent and personalized experience for customers.
• Massive project. The year’s biggest win saw Eakes reach a deal with a major Nebraska-based corporation, encompassing 294 machines (121 MFPs, 173 desktop units) strategically deployed across 76 locations.
• Top performers. Eakes captured the Sharp Hyakuman Kai Elite Dealer award for the 17th year in a row and was recognized by Ricoh with its Circle of Excellence Certified Dealership award.
• Employee perks. Team members are provided a monthly allotment of hours to perform community service. Flexible hours allows employees to handle personal commitments. Eakes hosts an annual employee golf tournament, food-themed days and various bonding activities.

EDGE Business Systems
Roswell, GA
www.edgeatl.com

Year Founded: 2012
President/Owner: Rick Duerr, Rich Simons, Josh Salkin, Cha Holmes
Number of Employees: 60
Primary Vendors: Canon, Xerox, Lexmark, Toshiba, KIP, Clear Touch, FP Mailing
Primary Solutions Offerings: PaperCut, Canon, nQueue Zebraworks
Primary Leasing Partners: Wells Fargo, GreatAmerica, LEAF, First Citizens Bank (formerly CIT), Canon Financial Services
Approximate Yearly Revenue: $23 million
Fastest-Growing Business Segments: Mailing (100%), production (30%), A3 hardware (30%)
Biggest Accomplishment of the Past Year: EDGE Business Systems posted its largest year-over-year revenue growth in company history, fueled by client retention and net-new accounts.

Why We Consider EDGE Business Systems Elite:

• Thinking big. EDGE Business Systems employs a “Beyond the Box” motto that has resonated with its sales division. PaperCut is the backbone of the company’s recommendations, as it has solved many document-related challenges post-COVID. The company’s expertise in this area is a point of differentiation.
• Legal ease. The dealer scored a net-new account with a national law firm. The deal featured more than 30 Canon MFPs and cost recovery software. In addition to several state contract wins, EDGE Business Systems padded an existing deal with a national health care provider that added three locations, bringing its total to 35 A3 units.
• Recognized excellence. In addition to being named an ACDI Top 10 PaperCut partner, EDGE Business Systems was cited as a GreatAmerica Platinum Partner award winner.
• Giving back. EDGE Business Systems sponsors sports teams, schools and non-profit foundations. In addition to its employees volunteering time within the community for various causes, the dealer holds an annual Toys for Tots drive around the holidays.

Edwards Business Systems, Inc. and Virginia Business Systems, Inc.
Bethlehem, PA
www.edwardsbusiness.com
www.VAbusinesssystems.com

Year Founded: 1954
President/Owner: James B. Edwards (chairman and owner), James F. Dotter (president and CEO)
Number of Employees: 137
Primary Vendors: Konica Minolta, Xerox, Lexmark, KIP
Primary Solutions Offerings: PaperCut, ConnectWise, Kaseya, Square 9 Softworks, Fiery
Primary Leasing Partners: GreatAmerica, U.S. Bank, FITTLE (Xerox)
Approximate Yearly Revenue: $35-$40 million
Fastest-Growing Business Segments: Managed IT (39%), production print (19%), solutions (20%)
Biggest Accomplishment of the Past Year: Edwards Business Systems, Inc. and Virginia Business Systems, Inc. embarked on a seamless integration of its Pennsylvania and Virginia operations. Its commitment to collaboration has bolstered efficiency and employee engagement.

Why We Consider Edwards Business Systems, Inc. and Virginia Business Systems, Inc. (EBS/VBS) Elite:

• Service guarantee. EBS/VBS stands behind its technology, providing up to a five-year guarantee. Any devices that perform improperly will be replaced.
• Scaling success. The dealer continues to make significant investments in its production print team. A director was hired to spearhead its team of sales reps, engineers and service technicians, who offer significant expertise in workflows and media, and are adept problem-solvers.
• Top takedowns. There were several notable deals for EBS/VBS, including an upgrade for a large public school district that encompassed 142 new MFPs, two net-new school districts in Virginia onboarding 45 and 25 MFPs, and a couple of private universities that took on MFPs and PaperCut.
• Fulfilling environment. EBS/VBS cultivates a family atmosphere, holding fun and engaging activities including community service events, holiday parties, cookouts, sporting events and team-building functions. The dealer also has an employee recognition program that includes service honors, the AIM Higher Award and “shout outs” that commend employees who go above and beyond.

Fisher’s Technology
Boise, ID
www.fisherstech.com

Year Founded: 1936
President/Owner: Chris Taylor (CEO), Ty Grigsby (president)
Number of Employees: 205
Primary Vendors: Canon, Konica Minolta, Ricoh, Kyocera, HP
Primary Solutions Offerings: Laserfiche, ABBYY, PaperCut, Canon, Microsoft, Kofax, Upland Software, OpenText, Cisco, Acronis, Intermedia, Verkada
Primary Leasing Partners: GreatAmerica, U.S. Bank, Canon Financial Services
Approximate Yearly Revenue: $40 million
Fastest-Growing Business Segments: MNS (34%), MPS (20%)
Biggest Accomplishment of the Past Year: Despite a labor shortage and the lack of brand recognition in its new markets, Fisher’s was able to recruit some amazing talent.

Why We Consider Fisher’s Technology Elite:

• M&A mavens. Fisher’s pulled off a couple of acquisitions—VLCM Managed Print Services, with two locations in Utah, and Alter Enterprises. The latter is an IT company based in Missoula, Montana.
• Shared success. In a somewhat unique scenario following an exhaustive bid process, a client with a national footprint asked Fisher’s and another dealer to partner on a $1.3 million project. The joint venture enables both dealers to provide a national support model and collaborate on output management.
• Thought leaders. The dealer plays host to a variety of educational seminars—both in-person and virtually—that touch on topics including culture, strategy, security, managed print and production print. Fisher’s also participates in technology shows, cybersecurity events and leadership roundtables.
• Industry honors. For the past seven years, Fisher’s has been recognized as the Best Office Equipment Company in Idaho and the Best IT & Tech Support Services Company in Idaho by the Idaho Business Review. It’s also been named to the Idaho Private 100 seven years running, and has appeared on the Inc. 5000 list five times. Fisher’s was also recognized with the Best Places to Work in Idaho award 14 times.

Function4
Sugar Land, TX
www.function-4.com

Year Founded: 2014
President/Owner: Bill Patsouras, Bob Evans, Paul Skinner, Ryan Skinner (owners)
Number of Employees: 91
Primary Vendors: Konica Minolta, HP, Sharp, Xerox
Primary Solutions Offerings: M-Files, PaperCut, Esker
Primary Leasing Partners: DLL, GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $25 million
Fastest-Growing Business Segments: MPS (50%), software, IT (double digits)
Biggest Accomplishment of the Past Year: Function4 experienced year-over-year growth in all areas of business, including MFPs and managed services.

Why We Consider Function4 Elite:

• Pinpoint accuracy. Function4 implements best practices in its targeted marketing campaigns, which are specific to industry or territory to bolster its customer base. Its social media sites have been optimized, and the dealer is using internal contests to expand its social presence.
• Going deep. An in-depth analysis of Function4’s customer base has provided the dealer with a better understanding of its needs, which has been critical in effectively cross-selling its products and services.
• Prospect prowess. After nurturing an education prospect for eight years, Function4 was able to unseat a manufacturer incumbent with a package that prioritized solutions as opposed to speeds and feeds. The dealer bundled solutions including PaperCut and XM Fax with Sharp MFDs to help the client become more efficient.
• Top honors. Function4 has been recognized by Konica Minolta as a Pro-Tech Service Award recipient. The company is also a Sharp Hyakuman Kai Elite Dealer winner and captured DLL’s Elite Award.

genesisONE
Northbrook, IL
www.mygenesis1.com

Year Founded: 1991
President/Owner: Michael Kahn
Number of Employees: 70
Primary Vendors: HP, Canon, Kyocera, Xerox, Brother, Zebra
Primary Solutions Offerings: Canon, PaperCut, HP, EKM, PrinterLogic
Primary Leasing Partners: GreatAmerica, Canon Financial Services, HP Financial Services
Approximate Yearly Revenue: $23 million
Fastest-Growing Business Segments: Equipment sales (50%), total revenue (34%), service (20%)
Biggest Accomplishment of the Past Year: genesisONE has invested in CRM tools such as HubSpot to develop a 360 outbound digital marketing strategy.

Why We Consider genesisONE Elite:

• Come in. The dealer’s large event marketing strategy continues to pay dividends, as clients enjoy taking in sporting events from the comforts of genesisONE’s luxury suites. Concerts and the dealer’s annual customer appreciation golf tournament help solidify longstanding relationships.
• Healthy business. genesisONE hammered out an agreement with the third-largest health system and second-largest physician network in Illinois. The deal included A3 and A4 units complete with MPS, software and a tailored SLA.
• Trophies galore. HP bestowed genesisONE with its 2023 Partner of the Year award. The dealer’s honors also included 2022 HP Amplify Impact Changemaker 5-star Partner, the 2022 World Class Service award from CEO Juice, and the 2022 GreatAmerica Prestige Partner.
• Good times. genesisONE’s Fun Committee is tasked with creating enjoyable company events. Each week, the company recognizes Terrific Tuesday to celebrate and interact with employees. During the year, top performers are awarded and interns/new hires are feted with employee outings at sporting events.

Image 2000
Valencia, CA
www.image-2000.com

Year Founded: 1992
President/Owner: Joe Blatchford (CEO), Rich Campbell (president)
Number of Employees: 120
Primary Vendors: Sharp, Kyocera, Toshiba, RISO, Lexmark, FP Mailing
Primary Solutions Offerings: Square 9 Softworks, PaperCut
Primary Leasing Partners: DLL, Wells Fargo, PEAC Solutions, First Citizens Bank (formerly CIT), U.S. Bank
Approximate Yearly Revenue: $26 million
Fastest-Growing Business Segments: Solution sales (50%), A4 (25%)
Biggest Accomplishment of the Past Year: With business finally returning to normal in the Los Angeles County area, Image 2000 is focusing on areas outside of MFPs to increase revenue. The addition of FP Mailing Solutions postage meters and accessories has proven successful.

Why We Consider Image 2000 Elite:

• The force. While details are being kept close to the vest, Image 2000 is embarking on an aggressive marketing campaign with the help of a new AI program. Quantum has been instrumental in helping with setup and management.
• Schooling opposition. Image 2000 notched the winning bid for the business of a Bakersfield-area school district. The dealer toppled multiple vendors to win the deal.
• Answer that. A live person responds to every call that comes into Image 2000. In the event a call is pushed into voicemail, the person must receive a return call within an hour.
• OEM recognitions. Image 2000 captured Sharp’s Hyakuman Kai Elite Dealer award and ranks as the 16th-largest dealer for Sharp nationwide. The company also copped Gold Award status from Kyocera.

KDI Office Technology
Aston, PA
www.kdi-inc.com
imrdigital.com
kdicares.org

Year Founded: 1988
President/Owner: Rick Salcedo
Number of Employees: 125
Primary Vendors: Canon, Ricoh, Lexmark, HP, NEC, Formax, RISO, Panasonic, Fujitsu
Primary Solutions Offerings: DocuWare, Square 9 Softworks, Microsoft, Kofax, nddPrint, PaperCut, Canon
Primary Leasing Partners: DLL, EverBank, Canon Financial Services, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $35-$45 million
Fastest-Growing Business Segments: Scanning and conversion (20%), business process outsource (20%), IT hardware (20%)
Biggest Accomplishment of the Past Year: KDI Office Technology saw its 2022 revenue surpass both 2019 and 2020 levels, a reflection of the company’s dedication, innovative strategies and customer-centric approach.

Why We Consider KDI Office Technology Elite:

• Top tutor. The dealer stresses customer empowerment through training. By providing clients training on KDI’s multifunctional devices, it allows the end-user to leverage the full potential of its technology investments.
• Up front. Open communication and transparency are hallmarks of doing business with KDI. Its customers appreciate clear billing, timely updates and the ability to access important information through its Customer Care Portal.
• Request success. KDI Office Technology triumphed over several suitors to win the business of a health care client in a substantial undertaking. The RFP required MPS, document content management, a range of MFP and printer hardware solutions, 24/7/365 service and support, detailed financial reporting capabilities, the provision of full-time customer service and service support representatives, the capacity to conduct thorough assessments of the current situation, and the ability to offer professional recommendations for improvements.
• Pretty in pink. Earlier this year, KDI hosted its fifth annual Pink Ball Golf Outing, orchestrated by the KDI Cares Foundation. The event has raised more than $300,000. The dealer also has planned a Designer Bag Bingo to benefit Alzheimer’s research.

Kelly Office Solutions
Winston-Salem, NC
www.kellyofficesolutions.com

Year Founded: 1947
President/Owner: Tim Renegar
Number of Employees: 80
Primary Vendors: Ricoh, Konica, Dell, Minolta, Brother, Epson, FP Mailing
Primary Solutions Offerings: Microsoft, Kaseya, DocuWare, Zultys, Follett, Wellsys, Manitowoc, WatchGuard, FloWater, Newco Enterprises
Primary Leasing Partners: Wells Fargo, GreatAmerica, LEAF, U.S. Bank, First Citizens Bank (formerly CIT)
Approximate Yearly Revenue: $20 million
Fastest-Growing Business Segments: Document management (175%), MNS (46%)
Biggest Accomplishment of the Past Year: Kelly Office Solutions extended its reach in the Carolinas with the acquisition of a company in Swansboro, North Carolina.

Why We Consider Kelly Office Solutions Elite:

• Marketing mavens. The dealer took on the FP Mailing line, which has been a major rollout. Kelly Office Solutions also dipped its toes in the AI pool, leveraging it for content and social media accounts.
• Build-a-box. Kelly Office Solutions continues to optimize its ecommerce site and is working on an online tool that enables clients to construct a printer/copier (so to speak) from scratch. Its site also now includes a product library.
• Biggest business. Opportunities right in its back yard highlighted the year’s top takedowns for Kelly Office Solutions. One was a county government account, and the company was able to rewrite some business in the Winston-Salem region.
• Top recognitions. Tim Renegar, the company’s top exec, was named Volunteer of the Year by the Business Technology Association. His company garnered Prestige Partner status from GreatAmerica Financial Services, Platinum Dealer (LEAF) and Platinum Partner (U.S. Bank).

Nauticon Office Solutions
Gaithersburg, MD
www.nauticon.com

Year Founded: 1997
President/Owner: Tom Cunningham (owner), Carter Hertzberg (president), Gary Sockel (partner)
Number of Employees: 90
Primary Vendors: Toshiba, Xerox, Lexmark, Brother, HP
Primary Solutions Offerings: Kaseya, Microsoft, Sherweb
Primary Leasing Partners: DLL, GreatAmerica, FITTLE (Xerox), LEAF, U.S. Bank, PEAC Solutions
Approximate Yearly Revenue: $20-$25 million
Fastest-Growing Business Segments: Managed services (40%), MFP service (15%)
Biggest Accomplishment of the Past Year: Nauticon Office Solutions acquired and fully integrated a local competitor without disruption to customers or employees.

Why We Consider Nauticon Office Solutions Elite:

• Trial period. Nauticon Office Solutions offers a 30-day cancellation window for its managed services clients, a unique provision in the office technology space.
• Digital darlings. A boost for Nauticon Office Solutions’ overall marketing initiative has been the concentration on digital outlets, particularly through SEO, Google Ads and LinkedIn.
• Partner prowess. In conjunction with manufacturing partner Toshiba, Nauticon Office Solutions was able to provide for the nationwide MFP needs of Navy Federal Credit Union.
• Employee perks. Unlike many dealers, Nauticon Office Solutions enables all employees to be eligible for its president’s club trips. The dealer also hosts “big-hitter” dinners that recognize sales achievements, and it encourages departmental happy hours and other outings. Fridays in the spring and summer mean lunchtime cookouts.

NBM, Inc.
Burlington, MA
www.nbminc.com

Year Founded: 1985
President/Owner: William Tracia
Number of Employees: 65
Primary Vendors: Sharp, Ricoh, Konica Minolta, HP, KIP, Lexmark, FP Mailing, Dell
Primary Solutions Offerings: PaperCut, ECI Software Solutions, Microsoft, ConnectWise, Intact, Kaseya, Pax8, NinjaOne, WatchGuard
Primary Leasing Partners: First Citizens Bank (formerly CIT), GreatAmerica, DLL, FITTLE (Xerox), PEAC Solutions
Approximate Yearly Revenue: $27 million
Fastest-Growing Business Segments: MNS (60%), MPS (20%)
Biggest Accomplishment of the Past Year: NBM enjoyed 14.5% year-over-year growth from 2021 to 2022, all organic.

Why We Consider NBM Elite:

• Time tested. Having added eight new sales reps since the end of 2020 has sparked NBM’s growth progression. Unlike many dealers, NBM prefers to hire recent college graduates who are aggressive and hungry.
• Branch beat. NBM’s top takedown saw the company secure a six-figure production print deal with a net-new client, supplanting a local manufacturer branch incumbent in the process.
• Subject line. Speaking of effective strategies, NBM continues to reap the benefits of consistent email marketing. Its database of 15,000 contacts is broken into vertical markets, and the prospects receive content-driven talking points two to three times per month.
• Manufacturer kudos. NBM is a Sharp Hyakuman Kai Elite Dealer and garnered the OEM’s AAA Platinum Service Provider honor. An HP Amplify Power Services Premier Partner, NBM was also selected as the Copier Dealer of the Year by Mass Lawyers Weekly magazine.

Pulse Technology
Schaumburg, IL
pulsetechnology.com

Year Founded: 1955
President/Owner: Chip Miceli
Number of Employees: 82
Primary Vendors: Sharp, Canon, HP, Kyocera, Epson, KIP
Primary Solutions Offerings: Sharp/NEC, Watchfire, MPS, MNS, home office, archiving solutions, mailing solutions, office furniture and design, ecommerce, promotional products
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $25-$30 million
Fastest-Growing Business Segments: Managed IT (80%), office products/supplies/ecommerce (29%)
Biggest Accomplishment of the Past Year: Pulse Technology bought and built out a 27,000-square-foot property in Merrillville, Indiana. Two in-house furniture designers drew up the plans to create a showroom for furniture and Pulse’s core services.

Why We Consider Pulse Technology Elite:

• Growing footprint. The new property will also be home to warehouse storage space, enabling Pulse Technology to close out its rental in Chesterton, Indiana. Also, Pulse Technology expanded into Wisconsin, its third state, with an office in the Milwaukee suburb of Brookfield.
• Bright lights. The addition of Watchfire’s video wall and digital signage portfolio is a nice complement to Pulse Technology’s Sharp line of products. It was put to good use at the Schaumburg Boomers ballpark, which took delivery of a 23×45’ video wall.
• Package deal. One of the biggest projects, furnished for the Hammond Academy of Science and Technology in Indiana, was a comprehensive video wall that replaced older technology. The project included 40 Sharp touchscreens for classrooms. Pulse Technology also supplies the school’s print and MPS needs.
• Blue waters. Pulse Technology treated 20 of its president’s club honorees and their spouses to a week-long holiday experience in Cancun, Mexico. It’s one of several trips the dealer sponsors each year.

Repeat Business Systems, Inc.
Albany, NY
rbs-usa.com

Year Founded: 1987
President/Owner: Dawn Abbuhl
Number of Employees: 109
Primary Vendors: Ricoh, Kyocera, Canon, HP, Lexmark, Dell
Primary Solutions Offerings: Microsoft, Quadient, DocuWare, Kaseya, Cisco, VoIP
Primary Leasing Partners: DLL, Wells Fargo, LEAF, PEAC Solutions
Approximate Yearly Revenue: $25 million
Fastest-Growing Business Segments: IT and professional services (25%)
Biggest Accomplishment of the Past Year: By using historical data and AI technology for marketing, Repeat Business Systems was able to exceed its sales goals.

Why We Consider Repeat Business Systems Elite:

• Extra mile. It helps when a client knows the name of its vendor’s support cast, and that’s the case with Repeat Business Systems. The dealer earns its customer service stripes in a number of ways, from loaner machines to running print jobs for non-profit organizations and customers waiting on parts.
• Marketing ingenuity. The dealer is taking its video messaging to the next level by developing a video brochure as a dynamic way to reach its audience. Repeat Business Systems is also leveraging generative AI for its marketing initiatives.
• Cloud coverage. Repeat Business Systems received a $1 million commitment from a large medical system. As part of the deal, the client’s traditional fax environment will be moved to the cloud.
• Blue ribbons. In 2023 alone, the company was recognized by the Albany Times Union as a Top Workplace and netted a pair of kudos from the Albany Business Review (Healthiest Employers and Fastest-Growing Small Company). Ricoh honored the dealer with its RFG Circle of Excellence Certified Dealership, while Channel Futures named it an MSP 501 winner.

Rhyme
Portage, WI
www.rhymebiz.com

Year Founded: 1886
President/Owner: Mike Steinhoff
Number of Employees: 100
Primary Vendors: Sharp, Kyocera, Xerox, HP, RISO, Lexmark
Primary Solutions Offerings: PaperCut, eGoldFax, Square 9 Softworks, Microsoft
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $26 million
Fastest-Growing Business Segments: Managed IT (73%), document imaging (46%), production sales (39%)
Biggest Accomplishment of the Past Year: The 2022 campaign saw significant growth for Rhyme, and 2023 was shaping up to be the biggest revenue performance in company history. Its staff has grown by 33% since the pandemic started.

Why We Consider Rhyme Elite:

• Video content. Educational content has been a hit with Rhyme’s customers. This year, the dealer created more than 30 videos that tackled an array of subjects from office ergonomics to the PaperCut user experience. Helpful training videos show clients how to change toner, print booklets and load paper.
• Managed marvels. Rhyme’s top takedown of the year came via a managed print services contract covering 600-plus devices. The contract was built around an organization-wide MPS assessment that entailed mapping multiple buildings and collaborating with client department heads and end-users.
• Site bites. Continuous improvements to Rhyme’s website, with design and content refreshes, have made it an ideal resource for visitors. New content is posted each month, and enhanced search functionality helps connect readers to the content they need. Online service and help desk support are also available.
• Fore charity. Rhyme hosted its 15th-annual Steve Ennis Memorial Golf Classic, raising more than $28,000 that will be earmarked for children affected by cancer. Thus far, 96 scholarships have been awarded, totaling more than $250,000.

Spectrum Technologies
El Paso, TX
www.spectrumistechnology.com
www.strykercyber.com

Year Founded: 1903
President/Owner: Kyle Elliott
Number of Employees: 98
Primary Vendors: Canon, Sharp, HP, Lexmark, Dell
Primary Solutions Offerings: Microsoft, Scale Computing, PaperCut, ECI Software, SentinelOne
Primary Leasing Partners: GreatAmerica, Canon Financial Services, Dell Financial Services
Approximate Yearly Revenue: $33 million
Fastest-Growing Business Segments: BPO/web services (71%),
Biggest Accomplishment of the Past Year: The monthly recurring revenue for Spectrum Technologies’ IT division has averaged 43% growth year over year for the past five years.

Why We Consider Spectrum Technologies Elite:

• Got BPO? The mission of Spectrum Technologies’ business process optimization team (StrykerBPO) is to bolster client operational processes through strategic consulting, technology creation and integration, with the goal of increasing efficiencies, maximizing revenue and reducing costs.
• Government work. One of the year’s top scores was a SLED client that called for more than 650 devices. The dealer’s also providing high-margin professional services (imaging, asset tagging, desktop deployment) and 1,000-plus PCs for a municipal government.
• Industry honors. Spectrum Technologies copped a trio of manufacturer/partner awards—Canon Outstanding Partner, Sharp Hyakuman Kai Elite Dealer and GreatAmerica Prestige Partner.
• High performers. Significant investments in personnel who boast high-level skill sets enable Spectrum Technologies to deliver on its promise to provide quality solutions. The dealer strives to furnish next-level, strategic consultative services across all its lines of business.

Stargel Office Solutions
Houston, TX
www.stargel.com

Year Founded: 1987
President/Owner: Jack Stargel (CEO), Tyson Stargel (co-president), Slade Stargel (co-president)
Number of Employees: 105
Primary Vendors: Toshiba, HP, Brother, Canon, Epson, Lexmark, Xerox, Zebra
Primary Solutions Offerings: Collabrance, Continuum, Intermedia, Kaseya, SentinelOne
Primary Leasing Partners: GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $25-$30 million
Fastest-Growing Business Segments: MNS (20%)
Biggest Accomplishment of the Past Year: An annual 20% growth spurt in managed network services has been critical to Stargel Office Solutions’ success.

Why We Consider Stargel Office Solutions Elite:

• Capacity crowd. The 500 people who attended the dealer’s technology show at Houston’s Minute Maid Park made for its largest one yet
• Worthy performances. Stargel takes care of its techs in the field. Each week, Five Star Friday salutes team members who received compliments for the week with a mention on social media and a reward.
• MRR magic. During the past year, Stargel picked up multiple MPS accounts that provide more than $9,000 in monthly recurring revenue. A net-new MNS client yields nearly $20,000 per month.
• Grizzled veterans. Tenure has never been an issue for Stargel. Its managers have an average of 20 years’ experience, and its technicians have been on board an average of 14 years. The sales team comes in at just under 10 years.

Stratix Systems
Wyomissing, PA
stratixsystems.com

Year Founded: 1970
President/Owner: Brent Simone
Number of Employees: 125
Primary Vendors: Ricoh, Lenovo, HP, Dell, KIP
Primary Solutions Offerings: SonicWall, Kaseya, DocuWare, World Software, Microsoft, CrowdStrike, Sherweb, Proofpoint, PaperCut, Foresite, Intermedia
Primary Leasing Partners: GreatAmerica, U.S. Bank, DLL, Wells Fargo
Approximate Yearly Revenue: $30-$35 million
Fastest-Growing Business Segments: MNS (32%), net-new logos (17%)
Biggest Accomplishment of the Past Year: Stratix Systems kept its sales force focused on garnering new business and not getting distracted by supply chain issues.

Why We Consider Stratix Systems Elite:

• Ad free. The dealer isn’t big on advertising, preferring to align its sales and marketing around the same goals, processes and personas in developing and nurturing a lead conversion path.
• Fresh faces. Net-new business growth of 17% in the imaging business was key to growth for Stratix Systems. Onboarding new logos allowed the dealer to exceed its 2019 total revenue.
• Preventive medicine. Stratix Systems has created and launched innovative, proactive service models designed to prevent issues from happening, thus heading off potential problems and avoiding downtime.
• Taking charge. While the company is a major donor for several local charities, its team members take an active role in organizations including American Red Cross, United Way, Camp Fire Boys and Girls, and Greater Reading Young Professionals by serving on their boards and committees.

TOPP Business Solutions
Scranton, PA
toppcopy.com

Year Founded: 1957
President/Owner: Paul Falzett (CEO), Bill Truchan (president)
Number of Employees: 95
Primary Vendors: Ricoh, Canon, Konica Minolta, Kyocera
Primary Solutions Offerings: Laserfiche, PaperCut, Microsoft, HP, Dolbey Systems, Kaseya, NinjaOne, Pax8
Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica, U.S. Bank
Approximate Yearly Revenue: $20 million
Fastest-Growing Business Segments: Equipment sales (22%)
Biggest Accomplishment of the Past Year: Pent-up demand led to a busy year for TOPP Business Solutions, which posted a company record in 2022 for equipment sales, which paved the way to an unprecedented installation calendar in 2023.

Why We Consider TOPP Business Solutions Elite:

• Tactical patience. TOPP Business Solutions was in no hurry to cross-sell into its longtime copier customer accounts with its newly developed IT solutions. The dealer honed its skills and expertise, and in 2023, made significant strides in scaling the IT offering.
• High marks. The dealer never ceases to impress clients with its technical service performance. Post-call surveys enable customers to grade their techs, many of which achieve perfect scores. It’s no surprise that TOPP Business Solutions has averaged a Net Promoter Score of 96 since the company began tracking it five years ago.
• Banking jobs. One of the year’s top takedowns for TOPP Business Solutions was a large regional financial client that took delivery of more than 100 units.
• OEM accolades. Ricoh recognized TOPP Business Solutions as an RFG Circle of Excellence Certified Dealership for 2023, and also as a Service Excellence Certified Dealership.

Usherwood Office Technology
Syracuse, NY
www.usherwood.com

Year Founded: 1976
President/Owner: Louis Usherwood (CEO), Ken Stinson (president)
Number of Employees: 150
Primary Vendors: Canon, Xerox, HP, Samsung
Primary Solutions Offerings: Microsoft, Square 9 Softworks, Canon, Cisco, Poly, Verkada, Axis Communications
Primary Leasing Partners: U.S. Bank, GreatAmerica, Canon Financial Services
Approximate Yearly Revenue: $43 million
Fastest-Growing Business Segments: Video conferencing (120%), office imaging equipment (40%)
Biggest Accomplishment of the Past Year: Usherwood Office Technology is beefing up its managed IT staffing levels to provide more support, including cybersecurity.

Why We Consider Usherwood Office Technology Elite:

• Marketing approach. Employing an inbound marketing strategy for both written and video content has yielded more helpful information for Usherwood’s clients and prospects. The dealer also increased its webinar frequency and boosted its use of martech platforms to provide targeted marketing materials, matching issues with solutions.
• Best value. It’s not always the lowest bid that wins the job. Usherwood captured a county government account that entailed document management software, MPS and 350 units. The comprehensive solution trumped less-expensive alternatives.
• Pooch paradise. Usherwood offers its employees “bring your child to work day,” and those who are sans offspring can take advantage of “bring your dog to work day.” Contests, holiday parties and a company store with allowance are among the other perks that team members enjoy.
• Corporate caring. Some of Usherwood’s best customers are also charitable organizations/nonprofits that the dealer and its employees support through monetary and volunteer donations.

Valley Office Systems
Idaho Falls, ID
www.valleyofficesystems.com

Year Founded: 1974
President/Owner: Howard Hansen (president), Colleen Hansen (vice president), Troy Olson, Lisa Thaller, Ryan Bingham, James Olson (owners)
Number of Employees: 117
Primary Vendors: Sharp, Ricoh, Kyocera, HP, Duplo
Primary Solutions Offerings: DocuWare, PaperCut, Kyocera, GoldFax
Primary Leasing Partners: GreatAmerica, U.S. Bank, First Citizens Bank (formerly CIT)
Approximate Yearly Revenue: $25+ million
Fastest-Growing Business Segments: Production (20%), office products (12%)
Biggest Accomplishment of the Past Year: Valley Office Systems was able to rebuild its staff in the aftermath of the pandemic.

Why We Consider Valley Office Systems Elite:

• Fortified marketing. Valley Office Systems brought aboard two new marketing professionals who have helped enhance the dealer’s online presence and social media awareness.
• Team autonomy. Red tape is verboten at Valley Office Systems, which empowers its employees to address customer challenges in a unique and innovative manner.
• Moving pictures. One of the largest deals in the past year for Valley Office Systems was a print-for-pay customer that produces millions of images per month.
• Giving back. The dealer supports college-bound students through educational scholarships at local high schools. In addition to sponsoring community centers, Valley Office Systems donates goods, services and time to non-profit organizations.

Woodhull, LLC
Springboro, OH
www.woodhullusa.com

Year Founded: 2001
President/Owner: Susie Woodhull
Number of Employees: 77
Primary Vendors: Ricoh
Primary Solutions Offerings: PaperCut, DocuWare, eGoldFax
Primary Leasing Partners: U.S. Bank, GreatAmerica, Wells Fargo
Approximate Yearly Revenue: $22.6 million
Fastest-Growing Business Segments: Solutions (75%), hardware (68%), MPS (30%)
Biggest Accomplishment of the Past Year: Woodhull added some new delivery trucks and converted its old service fleet to new vans and cars.

Why We Consider Woodhull Elite:

• Growth catalysts. Woodhull’s solutions business saw a significant spike through account reviews. The dealer also rolled out an ecommerce offering via Keypoint Intelligence’s UVERCE platform. Columbus, a new market for Woodhull, grew its MIF by 55%.
• Big splash. The biggest deal of the year also happened to be the largest in company history, a massive solution and PaperCut sale to an existing client.
• Sustained excellence. For the ninth time since 2014, Woodhull was named a Dayton Top 100 Company by the Dayton Business Journal, which also honored top executive Susie Woodhull with a spot on the BizWomen Power 50 list. The dealer has captured Ricoh’s Service Excellence Award 10 consecutive years.
• Giving spirit. Woodhull has a charitable recycling program that sees proceeds going to children’s hospitals in all the markets it serves. The dealer also provides sponsorships to schools and non-profit clients.