A.D. Solutions
Orlando, FL
www.myadsusa.com
Year Founded: 2009
President/Owner: Lynda N. Lizarazo (president), Moody Hamdan (CEO)
Number of Employees: 55
Primary Vendors: Sharp, HP, Canon, Formax, Lexmark
Primary Solutions Offerings: PaperCut, ConnectWise, DocuWare, Google, Microsoft, Sharp
Primary Leasing Partners: DLL, Wells Fargo, ADS Leasing
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: A/V solutions (600%), hardware (50%), MNS (35%)
Biggest Accomplishment of the Past Year: A.D. Solutions expanded its product and solutions offering to include Sharp/NEC digital A/V and Dynabooks; temperature scanners, branded VoIP, technology and security.
Why We Consider A.D. Solutions Elite:
- Marketing proficiency. A.D. Solutions created a dedicated internal marketing department to increase overall lead generation and brand awareness through email, social media and drip campaigns. It’s provided a more focused marketing approach with a maximized ROI.
- Financing alternative. In an effort to target startup companies that lack the credit history to qualify for traditional financing terms, A.D. Solutions provides in-house leasing and customized options.
- Passing grade. The dealer netted a seven-figure accord with an education client to provide Sharp MFP and Dynabooks along with a security/access solution, A/V tools and a VoIP solution.
- Employee enticements. A.D. Solutions creates an employee-friendly environment through a number of entertaining activities including paintball, ax throwing, monthly departmental lunches, happy hours and other team-building events.
Advanced Business Equipment
Asheville, NC
www.abecarolina.com
Year Founded: 1981
President/Owner: Kevin Jackson
Number of Employees: 34
Primary Vendors: Konica Minolta, Canon, KIP, Dell, HP, MBM Corp.
Primary Solutions Offerings: Microsoft, OneScreen, PaperCut, Prism, Ubiquity, ConnectWise, Fortinet
Primary Leasing Partners: GreatAmerica, DLL
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Computer hardware (39%), wide-format printers (18%)
Biggest Accomplishment of the Past Year: Advanced Business Equipment eclipsed its 2019 pre-pandemic revenue level on the strength of solid customer relationships, a stellar reputation and an enthusiastic sales team.
Why We Consider Advanced Business Equipment Elite:
- Battle tested. Despite a sizeable backlog of orders, Advanced Business Equipment didn’t lose any clients or have any orders canceled. The company attributes it to exceptional internal organization and consistent, thorough communication with clients.
- Non-profit-friendly. Supporting non-profit clients is an ongoing mission for Advanced Business Equipment, which blogs about these organizations’ missions and their fundraising endeavors. Clients are featured on the dealer’s parking lot marquee, and professionally designed digital billboards are created/hosted for three weeks.
- Forget-me-nots. Advanced Business Equipment offers customer appreciation gifts at year’s end, with gift assortments that include coffee mugs, logoed chocolate bars and a nature calendar that contains callouts to technology and brands the dealer offers.
- Little guys. In conjunction with National Small Business Week, Advanced Business Equipment reached out to its Chamber of Commerce affiliates to promote its small business shout-out challenge. The dealer asked the affiliates to email members and encourage them to give a shout-out a day on social media to those small, local businesses whose services they count on.
Applied Business Concepts
Baton Rouge, LA
www.abcla.com
Year Founded: 1996
President/Owner: Jeff Ragusa
Number of Employees: 26
Primary Vendors: Sharp, KIP, Epson, Duplo
Primary Solutions Offerings: PaperCut, GoldFax
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Government MFP (30%), A4 (25%), printers (15%)
Biggest Accomplishment of the Past Year: Applied Business Concepts didn’t implement any layoffs during the pandemic; in fact, it’s never laid anyone off due to business downturns.
Why We Consider Applied Business Concepts Elite:
- Edge rushers. While it was a critical element during the pandemic, Applied Business Concepts continues to see the fruits of phone blitzes. The first blitz yielded five appointments per rep, with increases of 23% and 145% on successive campaigns. Reps are now setting 11 or more appointments per session.
- Sales incentives. Annual trips have taken quota-making reps to destinations including Alaska, Boston, the Caribbean, Las Vegas, Sedona and the Grand Canyon. The dealer also holds team sales competitions, with the victor enjoying a pool party at the president’s home, where they eat steak and potatoes. The losing team feasts on beans and potatoes.
- Government work. Applied Business Concepts’ government program yielded 250 A3 and 50 A4 units sold over a 90-day span. More than 80% of the installs unseated competitor devices.
- Making a difference. The dealer and manufacturer partner Sharp sponsor and participate in the annual Cure SMA gala in Baton Rouge. Applied Business Concepts also donates to Folds of Honor, which benefits the children and spouses of fallen and disabled service members.
BASE Technologies
Bethel, CT
baseinc.com
baseincstore.com
Year Founded: 1992
President/Owner: Michael Boyle
Number of Employees: 28
Primary Vendors: Kyocera, HP
Primary Solutions Offerings: Square 9, PaperCut, MyQ, Kyocera
Primary Leasing Partners: LEAF, Wells Fargo, CIT
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Back-file scanning (62%)
Biggest Accomplishment of the Past Year: By launching an ecommerce website, BASE Technologies provides clients with a simple yet efficient way to do business.
Why We Consider BASE Technologies Elite:
- About us. BASE Technologies created a YouTube Channel to provide an in-depth look at the people behind the dealership. Employees are interviewed about their jobs, hobbies and other interests.
- Top wins. A pair of education clients in Connecticut turned to BASE Technologies to help streamline their printing needs. The dealer provided tailored software to mitigate their issues.
- Industry honors. BASE Technologies captured the Platinum Dealer Award from Kyocera and was named Vendor of the Year by Connecticut College.
- Corporate giving. The dealer provides money to each employee to be donated to a community cause of their choice. BASE Technologies funded a local non-profit health care clinic’s fundraiser and allotted time for employees to mentor students.
Bay Copy
Rockland, MA
baycopy.com
Year Founded: 1972
President/Owner: Ray Belanger
Number of Employees: 28
Primary Vendors: Konica Minolta, Muratec, Toshiba, Lexmark
Primary Solutions Offerings: MPS, office products
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Office supplies (36%), MPS (11%)
Biggest Accomplishment of the Past Year: Bay Copy marked its 50th anniversary in business with a celebration that included employees, family and friends, plus state and local officials.
Why We Consider Bay Copy Elite:
- Thought leadership. Bay Copy works with a local PR firm to place leadership articles—many focused on MPS—in regional and national publications to help maintain top-of-mind exposure and credibility. These stories have appeared in the Boston Globe, Boston Business Journal, Cape & Plymouth Business, The Patriot Ledger and Citybizlist. The dealer also targets pieces of importance for readers of health care and educational journals.
- Enhanced profile. In an effort to step up its visibility, Bay Copy is increasing its post frequency on social media platforms including Facebook and LinkedIn. The dealer is also focusing on email campaigns and e-newsletters.
- Contract success. Some of the biggest wins for Bay Copy included agreements with a major regional chain of nursing homes, several new municipal accounts, a school system and a local college.
- Charitable causes. As a member of The President’s Circle of South Shore Health Care, Bay Copy donates at least $25,000 to the hospital. The dealer participates in a number of the organization’s fundraising activities, including a charity golf classic, weight-loss programs, walks to fight cancer and an annual Ring of Champions dinner.
Budget Document Technology
Lewiston, ME
www.bdtme.com
Year Founded: 1989
President/Owner: Tom Ouellette (president), Steve Ouellette (CFO)
Number of Employees: 33
Primary Vendors: Konica Minolta, Xerox, Lexmark, FP Mailing
Primary Solutions Offerings: PaperCut, Ademero
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $9.2 million
Fastest-Growing Business Segments: Rentals (31%), MPS (15%), aftermarket (10%)
Biggest Accomplishment of the Past Year: Budget Document Technology has helped customers reconcile supply chain issues and toner shortages through adept management.
Why We Consider Budget Document Technology Elite:
- Customer satisfaction. Transparency and a commitment to excellence have enabled Budget Document Technology to foster strong relationships with its client base. The dealer has been repeatedly praised for the smoothness of its installation process, from scheduling to working with the client’s IT department and user training.
- Marketing enhancements. A marketing firm was engaged to help enhance the dealer’s overall approach. New print literature was produced for sales reps to share with clients and prospects, and the website was reconfigured to employ more consumer-friendly verbiage. The company’s social media approach was bolstered through consistent messaging and relevant content. A second phase entailed the creation of commercials for streaming services, along with a company video.
- Partner project. Budget Document Technology pulled down a deal worth $300,000 consisting of 93 MFPs and printers. Since the client is located in four non-connecting states, out-of-territory dealers were enlisted to help with the installations.
- Employee bonding. Each year, Budget Document Technology holds team bonding events, the most recent being an escape room adventure. Now that in-person events are more permissible, fun outings such as ax throwing and bowling are on the agenda. This year, the company’s admiral’s trip adventure took sales, admin and operations teams to the Bahamas.
Connected Office Technologies
Portsmouth, NH
www.connecttheoffice.com
Year Founded: 2017
President/Owner: Kyle Romick (president), Thomas Mitchell (CEO)
Number of Employees: 18
Primary Vendors: Sharp, Brother
Primary Solutions Offerings: SafeTemp, net2phone, Muratec
Primary Leasing Partners: GreatAmerica, LEAF
Approximate Yearly Revenue: $5 million
Fastest-Growing Business Segments: Business consulting, fleet management
Biggest Accomplishment of the Past Year: Connected Office Technologies developed a growth plan initiative that will leverage post-pandemic market opportunities.
Why We Consider Connected Office Technologies Elite:
- Package deal. By offering an all-inclusive price for copier, printer and scanner needs, small-business clients can enjoy cost certainty in addition to upgrade packages that account for growth. Another option is a remote services package that includes basic desktop help for scanning and software integration.
- To the rescue. Connected Office Technologies aided a large health care system that was besieged with an aging fleet, coupled with headaches stemming from having 25-plus different leases and maintenance contracts. The deal was signed off on following a six-month discovery, facility walk-through and interviews with the client’s proprietary software provider.
- Industry honors. The dealer received Sharp’s Hyakuman Kai Elite Award and Platinum Level Service Award.
- Community support. Connected Office Technologies is heavily involved with the fundraising endeavors of its non-profit partners. The dealer also offers internships through local trade schools.
Copier Fax Business Technologies, Inc.
Buffalo, NY
www.copierfaxbt.com
Year Founded: 1990
President/Owner: David Scibetta
Number of Employees: 36
Primary Vendors: Konica Minolta, Lexmark, HP, Sharp
Primary Solutions Offerings: DocuWare
Primary Leasing Partners: DLL
Approximate Yearly Revenue: $8.5 million
Fastest-Growing Business Segments: MPS (50%), MNS (30%), hardware (25%)
Biggest Accomplishment of the Past Year: Copier Fax Business Technologies mourned the loss of founder Al Scibetta last January, but rallied in his honor to produce one of the best years in company history.
Why We Consider Copier Fax Business Technologies, Inc. (CFBT) Elite:
- Expanded offerings. During the past two years, CFBT introduced phone systems, security cameras and various smart-office technologies to its catalog and revamped its website to increase their visibility.
- Client outreach. The dealer did a refresh of its client newsletter, which includes customer surveys and news regarding employees, the company and products. It’s produced great feedback, and readership has increased as a result.
- Terrific launch. On the first day CFBT demonstrated its security camera systems solution, it netted more than $100,000 in sales. That foreshadowed a strong growth year for the offering.
- Repeat excellence. CFBT has captured Konica Minolta’s Pro-Tech Service Award for the 14th consecutive year. Buffalo Business First recognized the dealer with its Fast Track Award and Best Places to Work in Western New York.
Copiers Plus
Fayetteville, NC
www.copiers-plus.com
Year Founded: 1985
President/Owner: Bob Smith
Number of Employees: 50
Primary Vendors: Kyocera, Epson, Canon
Primary Solutions Offerings: Kyocera Document Solutions, Ademero, Biscom, PaperCut, MyQ
Primary Leasing Partners: GreatAmerica, Wells Fargo, LEAF, Marlin, CIT
Approximate Yearly Revenue:
$5-$10 million
Fastest-Growing Business Segments: Refinancing (50%), used equipment (25%), A3 color (15%)
Biggest Accomplishment of the Past Year: The ability to anticipate and plan ahead enabled Copiers Plus to deal with order fulfillment delays.
Why We Consider Copiers Plus Elite:
- Plan B. The aforementioned supply chain woes prompted Copiers Plus to standardize its processes and decide which items to eliminate from its key product arsenal and which ones to pursue. Inter-department communication was vital in keeping tabs on what was in stock and knowing ETAs for backordered goods.
- Website relaunch. Copiers Plus did a full redesign of its website that took several months. The new-look site is more graphically pleasing and less laden with industry jargon, making it more accessible to the casual consumer. Customer resources are easier to navigate, and a request service tab was included.
- Tailored solution. A multi-location, regional funeral home client was secured, a deal that called for 20 A3, A4 and wide-format devices. The latter of the offerings was vital in notching the business, as wide-format capabilities allow the client to offer memorial posters for services, providing it additional revenue opportunities.
- Helping hands. Copiers Plus provides equipment, supplies and services to a non-profit pregnancy center free of charge, allowing the client to focus on providing community-facing services. The dealer and its team members also donate food for a local food bank each year during its annual Christmas party.
Corporate Business Systems
Madison, WI
www.corpbussystems.com
Year Founded: 1998
President/Owner: Mike Blake
Number of Employees: 20
Primary Vendors: Xerox, Ricoh/Savin, HP, Lexmark, Canon, FP Mailing
Primary Solutions Offerings: Kofax, PaperCut, OpenText, eGoldFax, Objectiv Lune, DocuPhase
Primary Leasing Partners: GreatAmerica, Xerox Financial Services, HP Financial Services
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Net-new business (18%), MPS (15%), eFax
Biggest Accomplishment of the Past Year: Corporate Business Systems fought through the supply chain challenges and registered 16% year-over-year growth.
Why We Consider Corporate Business Systems Elite:
- Marketing growth. The dealer has ramped up its social media presence to cast a wider net. It also recently updated its brochure to provide clients and prospects with a comprehensive and growing list of products and services, including mailing equipment.
- Seed planted. It may have started with the installation of a single device in 2020, but that was the genesis of a still-growing relationship with a global organization. Since then, Corporate Business Systems has secured additional business in multiple states worth hundreds of thousands of dollars. The dealer has attained preferred partner status.
- Critical input. Corporate Business Systems uses CEO Juice to send out customer surveys, and the feedback received is used to modify the dealer’s support structure.
- Giving back. The dealer works with a local non-profit agency to provide Thanksgiving Day dinners. It also supports other organizations with a mission to serve the homeless.
Definitive Technology Solutions(DTS)
Bloomington, MN
go-DTS.com
Year Founded: 2004
President/Owner: Mark Stokes (CEO), Gordon Running (president)
Number of Employees: 38
Primary Vendors: Sharp, HP, Dell, Lenovo
Primary Solutions Offerings: Cisco, Yealink, Ubiquiti, PaperCut, DocuWare, Microsoft, Veeam, Securence, VMware, 3CX, Cylance, Dropsuite, Trend Micro
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Managed voice (84%), MNS (33%)
Biggest Accomplishment of the Past Year: In light of the supply chain sourcing issues, the Great Resignation and economic uncertainty, Definitive Technology Solutions focused on managing inventory to ensure product availability, hired and developed personnel, and expanded its IT help desk and NOC to allow for more growth.
Why We Consider Definitive Technology Solutions (DTS) Elite:
- Marketing boosts. The dealer expanded its partnership with Evolved Office in order to increase its social media content and connect with a broader audience. DTS also launched a new managed voice bundle to make switching to VoIP easier and more streamlined.
- Top takedown. The company’s managed IT division enjoyed several large wins, one of which was a 90-user opportunity. In another deal, DTS converted a client to a full fleet of Sharp devices.
- Elite company. In addition to capturing Sharp’s Hyakuman Kai Elite Award, DTS garnered the manufacturer’s AAA Platinum Level Service Provider honor, a distinction held by only 19 dealers nationwide.
- New digs. DTS moved into new offices in February. The technology-laden facility has an open floor plan with collaborative seating, sit/stand desks and shared office and conferencing areas. The new space has promoted greater team integration and enhanced the culture.
Eagle Business Machines, Inc.
Elmsford, NY
www.eaglebm.com
Year Founded: 1970
President/Owner: Joseph Magardino
Number of Employees: 25
Primary Vendors: Ricoh, Lanier, Savin, Xerox, HP
Primary Solutions Offerings: PaperCut, DocuWare, Ricoh
Primary Leasing Partners: Wells Fargo, Marlin
Approximate Yearly Revenue:
$5-$10 million
Fastest-Growing Business Segments: MNS (25%). MPS (15%), production (15%)
Biggest Accomplishment of the Past Year: Eagle Business Machines offered its customer base free post-pandemic assessments.
Why We Consider Eagle Business Machines Elite:
- Faithful servants. The dealer boasts a number of longstanding accounts, including some of more than 25 years, which it attributes to dedicated sales reps who are highly knowledgeable and can help in the clients’ decision-making process.
- Healthy business. One of the year’s top deals for Eagle Business Machines was a health care client, entailing sales and service of over 500 MFPs.
- Destination employer. Experiencing little to no turnover, Eagle Business Machines recently ensured sustainable tenure when it opened a new state-of-the-art facility with many amenities.
- Staunch supporter. Eagle Business Machines counts a number of organizations that support the fight against cancer among its charitable endeavors, including St. Jude’s and Friends of Robbie. It also does work with Tunnel to Towers.
Electronic Office Systems
Fairfield, NJ
eosnj.com
Year Founded: 1983
President/Owner: Andrew Ritschel
Number of Employees: 38
Primary Vendors: Ricoh, Kyocera, KIP, Canon, HP
Primary Solutions Offerings: Yealink, Grandstream Networks, HP, PaperCut, ShredPro, DocuWare
Primary Leasing Partners: LEAF, DLL, Wells Fargo, U.S. Bank, Macquarie, CIT
Approximate Yearly Revenue:
$5-$10 million
Fastest-Growing Business Segments: VoIP (400%), Ricoh IVDP (200%)
Biggest Accomplishment of the Past Year: Electronic Office Systems boasted a customer retention rate of 92%.
Why We Consider Electronic Office Systems Elite:
- Marketing excellence. In addition to making significant investments in SEO and social media, Electronic Office Systems publishes blogs that provide tips on efficiency and money-saving processes.
- Client support. Boasting a high number of non-profit organizations among its customer base, Electronic Office Systems strongly encourages its account executives to take an active role with them by serving on their boards of directors.
- Deal-makers. The dealer captured several big wins in the past year on the strength of net-new clients who were converted to voice-over IP, which sparked its 400% growth spurt.
- Next generation. Electronic Office Systems hires two paid college interns each year and provides them valuable training in marketing, PR, finance and sales. The dealer also provides interview training for young people seeking jobs in various industries.
Elite Imaging Systems
Troy, MI
www.eliteimagingsystems.com
Year Founded: 1994
President/Owner: David Snyder
Number of Employees: 25
Primary Vendors: Kyocera, Canon, HP, Lexmark
Primary Solutions Offerings: Microsoft, MyQ, PaperCut, Square 9
Primary Leasing Partners: Wells Fargo, CIT, DLL, U.S. Bank, Balboa
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: MNS (75%), software (18%), MPS (12%), MIF (12%)
Biggest Accomplishment of the Past Year: Elite Imaging Systems continues to solidify and grow its managed IT services division. It also established more partnerships and systems to allow for future growth.
Why We Consider Elite Imaging Systems Elite:
- Digitally driven. Digital marketing is a focal point for Elite Imaging Systems, which uses Google Analytics to measure and drive traffic to its website. The dealer expanded its radio presence and provided advertising support for a local semi-professional hockey team.
- Major scores. A net-new health care client took delivery of more than 100 units. Elite Imaging Systems also renewed key accounts in the automotive and non-profit verticals.
- True partnerships. The dealer takes a consultative approach with its clients and constantly seeks improved methods to service clients and prospects. It’s devised enhanced methods for interacting with customers on both the sales and service ends.
- Manufacturer kudos. Elite Imaging Systems has been honored as a Platinum Dealer by Kyocera, and all of its technicians qualified for the OEM’s Master Technician program.
Epic Office Solutions
Tyler, TX
epicofficesolutions.com
Year Founded: 2020
President/Owner: Cliff Kilman (CEO), Mark Allen (president)
Number of Employees: 45
Primary Vendors: Epson, Sharp, Toshiba, Kyocera, Brother
Primary Solutions Offerings: N/A
Primary Leasing Partners: GreatAmerica, Wells Fargo, DLL, Macquarie
Approximate Yearly Revenue: $7 million
Fastest-Growing Business Segments: A4 (75%), MPS (50%), A3 (50%)
Biggest Accomplishment of the Past Year: Epic Office Solutions continues to grow, with eight locations in four states and plans for 10-12 new locations in the coming year.
Why We Consider Epic Office Solutions Elite:
- Easy peasy. Keeping it simple is the mantra Epic Office Solutions embraces, from billing to hardware and price. The dealer also provides flat-rate billing programs to its clients.
- Unlimited potential. In a deal that should provide significant opportunities to expand, Epic Office Solutions welcomed a health care company with more than 70 locations in multiple states. Thus far, the deal has exceeded $1 million in value.
- Front runner. Epic Office Solutions stakes the claim as the number-one Epson dealer in the United States. It credits the OEM’s product quality in mitigating break-fix issues.
- Locally connected. The dealer’s charitable initiatives include the sponsorship of events for local schools and donations to non-profit organizations.
GoodSuite
Woodland Hills, CA
www.goodsuite.com
Year Founded: 1998
President/Owner: Dan Strull (CEO), Paul Cooper (president)
Number of Employees: 60
Primary Vendors: Sharp, Konica Minolta, Xerox, HP, Canon, Brother, Dell, Lenovo
Primary Solutions Offerings: Datto, Fortinet, Aruba, Ubiquiti
Primary Leasing Partners: U.S. Bank, DLL, Xerox Financial Services, CIT, Wells Fargo
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: IT equipment (52%), office equipment (47%), aftermarket (27%)
Biggest Accomplishment of the Past Year: GoodSuite acquired Strata IT, which provides MSP support for some of the largest commercial accounts in southern California.
Why We Consider GoodSuite Elite:
- Hero badge. GoodSuite came to the rescue of a production environment, restoring the client and its 28 servers to full operating order in under an hour. Being down a single day would’ve resulted in $164,000 in lost revenue for the customer.
- Full coverage. A current client was upgraded to a three-year pact worth $16,000 in monthly recurring revenue. The customer’s national incumbent MSP was unseated in the process. The dealer also sold several dozen A3 and A4 units to a manufacturer of aircraft parts, and the overall solution saved the client 35%.
- Employee enticements. GoodSuite boasts a number of programs that provide both personal and professional growth for team members. GoodSuite University offers courses to help employees in their continuous development. The dealer’s fitness program provides $25 monthly reimbursements for membership and offers prizes for employees who complete their fitness challenges. Free FinFit subscriptions are also provided, enabling employees to track and measure their finances.
- Giving back. Employees are allotted 16 hours of paid time off to volunteer with the non-profit organization of their choosing. GoodSuite also reimburses employees who pay for the meals of any first responders they encounter in the community.
Green Office Partner
Chicago, IL
www.greenofficepartner.com
Year Founded: 2011
President/Owner: Todd Gallagher (CEO, co-founder), Chris Gallagher (co-founder)
Number of Employees: 43
Primary Vendors: Xerox, HP, Canon, Epson, Zebra, Formax
Primary Solutions Offerings: Square 9, PaperCut, Umango, OpenText, WestFax
Primary Leasing Partners: Xerox Financial Services, GreatAmerica, LEAF, Wells Fargo
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: MPS (20%), professional services (20%)
Biggest Accomplishment of the Past Year: Green Office Partner continues to enjoy rapid growth in every aspect of its business, as evidenced by inclusion in the Inc. 5000 list of fastest-growing companies in America.
Why We Consider Green Office Partner Elite:
- Inbound marketing. The dealer turned to HubSpot’s CRM platform to spice up its inbound marketing efforts. In providing valuable content to prospects early in their buying journey, Green Office Partner’s investment yielded $1 million in revenue as a direct result.
- Building blocks. Green Office Partner enjoyed a major win with a national construction company with 31 offices and 100-plus job trailers, supplying more than 250 A3 and A4 MFPs. The overall solution reduced printing costs by 17%. The dealer also implemented toner supplies and service that helped reduce the number of print-related help desk calls by 22%.
- Major awards. In addition to consecutive appearances on the Inc. 5000 list, Green Office Partner ranked 23rd on the 2022 Top 100 Best Workplaces, per Crain’s Chicago Business. Xerox also cited the company as a Platinum Partner every year since 2013 and a Master Elite Dealer the past five years.
- Helping hands. Employees volunteered to help a national health care client maintain the technology necessary to provide COVID-19 vaccinations to more than 2,000 people in economically disadvantaged areas of Chicago. The dealer also sponsored a golf outing for a large financial services client, an event that raised hundreds of thousands of dollars for an economically disadvantaged school.
Image Matters
Knoxville, TN
www.imagemattersinc.com
Year Founded: 1999
President/Owner: JD Sullivan (president), Bob Lovelace (CEO)
Number of Employees: 28
Primary Vendors: Xerox, HP, Lexmark, Brother, Epson, KIP
Primary Solutions Offerings: Xerox, PaperCut, HP, Kofax, Printix
Primary Leasing Partners: GreatAmerica, Wells Fargo, CIT, DLL
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: MPS contracts (250%), production equipment revenue (68%), new business/expansion revenue (46%)
Biggest Accomplishment of the Past Year: Image Matters was able to sustain equipment sales growth and expand its roster of net-new clients.
Why We Consider Image Matters Elite:
- Line one. An aggressive telesales strategy has enabled Image Matters to address post-COVID changes in the marketplace. As a result, it’s created a more agile and skilled sales team that’s proficient in new client acquisition.
- Tech overhaul. Image Matters secured a multimillion dollar accord with a large area hospital to support 400-plus devices with a tailored SLA. As part of the deal, the client will reap a total technology refresh phased in over a three-year span.
- Employee enticements. Providing flexibility to team members to address family needs and personal issues is important to ensuring their well-being. Some of the employee recognition programs offered by Image Matters include appreciation day, holiday dinners, birthdays and anniversaries.
- Corporate caring. Image Matters supports more than 20 local charities and non-profit organizations. It’s partnered with the Children’s Hospital of East Tennessee, and President JD Sullivan is a board member of Volunteer Ministry Center, which seeks to eliminate homelessness in the Knoxville community.
Martin Group
Lake Geneva, WI
www.martingroup.com
Year Founded: 1980
President/Owner: John Stensland
Number of Employees: 20
Primary Vendors: Konica Minolta
Primary Solutions Offerings: OneSource, PaperCut
Primary Leasing Partners: GreatAmerica, Municipal Capital
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Color devices (30%)
Biggest Accomplishment of the Past Year: Martin Group implemented a tracking system for all orders, enabling it to better manage supply chain challenges.
Why We Consider Martin Group Elite:
- Creative solutions. Inventory delays resulted in the inability to obtain devices for nearly nine months, but Martin Group was able to devise innovative sourcing solutions, including contract rentals and loaner devices. By maintaining solid communications with clients, the dealer effectively managed expectations.
- Driving profits. A car dealership with locations across the Midwest was secured following a thorough and detailed analysis of its printing needs. Martin Group installed 11 MFPs, 13 compact multifunction devices and nine printers, and also provided a print management solution.
- Industry recognitions. In addition to 14 consecutive appearances on the Elite Dealer list, Martin Group is a perennial winner of Konica Minolta’s Pro-Tech Service Award—a distinction held by less than 15% of all dealer and direct operations.
- Giving back. Martin Group provides support to a laundry list of organizations including Lake Geneva Rotary Club, Lakeland Animal Shelter, Lake Food Pantry, Hoovers Hause All Dog Rescue, National Kidney Foundation, DonateLife Wisconsin and St. Baldrick’s Foundation. It also provides sponsorships and donations to area schools and furnishes equipment to organizations.
Millennium Business Systems
Livonia, MI
www.2millennium.com
Year Founded: 1997
President/Owner: Michael Neu
Number of Employees: 42
Primary Vendors: Toshiba, Xerox, KIP
Primary Solutions Offerings: PaperCut, Microsoft, eGoldFax, World Software, ProfitSolv
Primary Leasing Partners: GreatAmerica, U.S. Bank, Xerox Financial Services
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Managed IT (900%), MPS (22%), hardware (18%)
Biggest Accomplishment of the Past Year: Millennium Business Systems acquired an MSP and built a network operations and data center.
Why We Consider Millennium Business Systems Elite:
- Updated menu. The dealer’s acquisition of a managed service provider enables it to provide a full, bundled solution that includes everything from imaging to managed IT services, the latter of which experienced explosive growth.
- Head of class. Millennium Business Systems secured contract renewals with four large school districts, resulting in the installation of 200 A4 devices, 300 A3 units and software solutions.
- Team mentality. The dealer promotes a collaborative culture that sees a majority of team members working on-premises daily. This helps foster interpersonal development and more efficient communication.
- In kind. Millennium Business Systems supports the efforts of many clients and participates in their annual fundraisers.
Network Digital Office Systems, Inc.
Fairfield, NJ
www.networkdig.com
Year Founded: 1997
President/Owner: Peter Salzano
Number of Employees: 11
Primary Vendors: Konica Minolta, FP Mailing, Formax
Primary Solutions Offerings: PaperCut, Jamex Vending
Primary Leasing Partners: Wells Fargo, PNC Equipment Finance, Navitas Credit
Approximate Yearly Revenue: $5 million
Fastest-Growing Business Segments: Certified refurbished equipment (22%), MPS (18%), software (11%)
Biggest Accomplishment of the Past Year: Despite many businesses closing or going remote, Network Digital Office Systems has maintained a 97% customer retention rate.
Why We Consider Network Digital Office Systems Elite:
- Quick fix. The dealer’s short-term rental program has proven popular with clients, especially as many offices teeter on going fully remote and are hesitant to sign long-term lease agreements. They can instead opt to rent on a monthly basis.
- Profit hunger. Network Digital Office Systems signed a deal with one of the largest food producers in the world. It also updated a lease with a client with more than 50 large devices.
- Faithful staff. On the strength of competitive salaries, benefits and a healthy work environment, the dealer’s employee ranks include many team members who have been with the firm for 15-plus years.
- Free equipment. Network Digital Office Systems takes care of its non-profit clients, donating more than 30 machines per year and $15,000-plus in cash support for their causes.
On Demand, Inc.
Houston, TX
www.ondemandhouston.com
Year Founded: 1999
President/Owner: Michael Gray
Number of Employees: 20
Primary Vendors: Kyocera, Xerox, Epson, FP Mailing, Pitney Bowes
Primary Solutions Offerings: PaperCut, MyQ, Xerox, Drivve, EcoprintQ
Primary Leasing Partners: First Citizens Bank and Trust, Xerox Financial Services, TIAA Bank, GreatAmerica, DLL, Wells Fargo, Marlin
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Kyocera sales (40%), FP Mailing sales (35%), Xerox sales (20%)
Biggest Accomplishment of the Past Year: On Demand steadily grew revenue and expanded its team roster. Employees have an average tenure of 15-plus years with the company.
Why We Consider On Demand Elite:
- Dealer specials. On Demand offers a free FP Mailing machine with the purchase of any new copier. Its three-tier color pricing program allows clients to pay only for the images they print. The dealer also offers free trials of low-cost software solutions.
- Business perks. Organizations that provide front-line support to the public during and after the pandemic are eligible for special pricing discounts. On Demand has contracted with multiple schools, retail outlets and medical professionals that aid the city of Houston in times of need.
- Industry accolades. On Demand was named to the Houston Business Journal Fast 100 and has attained Silver Status Dealer with Kyocera.
- Community caring. Employees collect donations for Houston-area food banks, shelters and non-profit organizations. They also hold membership in various charitable organizations.
Pearson-Kelly Technology
Springfield, MO
www.pearsonkelly.com
Year Founded: 2004
President/Owner: Chelsey Bode
Number of Employees: 45
Primary Vendors: Konica Minolta, Kyocera, Canon, Dell, Verkada
Primary Solutions Offerings: Microsoft, Cisco, Datto, Square 9, PaperCut, DMConnect, SentinelOne, Konica Minolta, Kofax, Biscom, Intermedia, Webroot, KnowBe4
Primary Leasing Partners: GreatAmerica, DLL
Approximate Yearly Revenue:
$5-$10 million
Fastest-Growing Business Segments: VoIP (1,700%), IT (40%)
Biggest Accomplishment of the Past Year: Pearson-Kelly Technology brought its help desk services completely in-house.
Why We Consider Pearson-Kelly Technology Elite:
- Enhancing awareness. The dealer helped launch the Cybersecurity Community for Springfield Tech Council, a non-profit for IT professionals. It partnered with ConnectWise to bring in speakers to discuss important cybersecurity issues. In addition to providing content at the event, Pearson-Kelly Technology created free deliverables and templates, providing attendees with actionable items for the information they received.
- Top takedown. One of the dealer’s biggest wins was a retail business with 18 locations, which signed on for an IT deal valued at $234,000.
- Top honors. The dealer has captured spots on consecutive Best Places to Work lists and was a 2021 and 2022 finalist for the Economic Impact Award. Top executive Chelsey Bode was named to the Springfield Business Journal 40 Under 40 list.
- Corporate philanthropy. Pearson-Kelly Technology volunteers as a staff for local non-profit organizations. Employees are also encouraged to get involved with local organizations, and many are serving leadership roles for churches, local Chambers of Commerce and other entities.
Plus Inc.
Greenville, SC
www.plusinc.net
Year Founded: 1958
President/Owner: David Carson
Number of Employees: 35
Primary Vendors: Konica Minolta, Ricoh, Canon, Microsoft, Dell, HP
Primary Solutions Offerings: Microsoft, PaperCut, DocuWare, SonicWall, Servosity, Trend Micro
Primary Leasing Partners: Wells Fargo, U.S. Bank, in-house
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: MFPs/computer hardware (15%), production/wide-format (15%), managed IT (10%)
Biggest Accomplishment of the Past Year: Plus Inc. saw its overall revenues soar by 18%, and two third-generation family members joined the ownership group.
Why We Consider Plus Inc. Elite:
- Marketing prowess. Community involvement is a pillar of Plus Inc.’s marketing strategy. It’s aligned with numerous non-profit organizations and local professional sports teams including the Greenville Triumph FC and the Greenville Swamp Rabbits of the ECHL. It also sponsors the 15,000 Bon Secours Wellness arena.
- Growth sectors. The dealer enjoyed 30% net-new customer hardware placements over the last year, with additional growth in product and wide-format placements.
- Local recognition. Plus Inc. was named Local Business of the Year by Fifth Third Bank and the Greenville Triumph.
- One-stop shop. Being able to furnish all needs of the office—from managed IT to printers, MFPs, wide-format and production—and being family owned are two of the top value propositions.
Quality Business Solutions
Baltimore, MD
copyquality.com
www.QBSITServices.com
Year Founded: 2001
President/Owner: Jerry DiMartino
Number of Employees: 50
Primary Vendors: Konica Minolta, Kyocera, FP Mailing, MBM Corp., HP, Dell, Formax, Fujitsu
Primary Solutions Offerings: Microsoft, IT Glue, SonicWall, Kaseya, WordPress, PaperCut, Kofax, Konica Minolta, Prism, Square 9, Storage Guardian, Mitel, HP
Primary Leasing Partners: In-house leasing, DLL, Wells Fargo, LEAF, GreatAmerica, CIT, U.S. Bank
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: IT services (85%), in-house leasing (50%), document management software (35%)
Biggest Accomplishment of the Past Year: Quality Business Solutions acquired a local copier dealership and is hiring staff to enhance its IT, service, website and sales departments.
Why We Consider Quality Business Solutions Elite:
- Selling points. The dealer offers flexible service and lease options, and employs the latest in IT technology to ensure clients are protected from cybersecurity attacks.
- Key deals. Quality Business Solutions came to an agreement with a local financial institution to provide more than 60 devices. It also installed 25 units at a private school.
- OEM honors. The dealer reaped service and equipment sales awards from Kyocera, Konica Minolta and FP Mailing.
- Charitable giving. Quality Business Solutions backs St. Jude Children’s Research Hospital and makes donations to non-profit organizations. It also provides equipment donations to financially challenged schools in Maryland.
Southwest Copy Systems Inc.
Albuquerque, NM
southwestcopy.com
Year Founded: 1991
President/Owner: Kevin Simpson
Number of Employees: 31
Primary Vendors: HP, Toshiba, Sharp, Lexmark
Primary Solutions Offerings: PaperCut, Datto, Intermedia, Microsoft
Primary Leasing Partners: DLL, GreatAmerica, U.S. Bank
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: VoIP (300%), ISP (260%), MNS (80%), MPS (15%)
Biggest Accomplishment of the Past Year: Southwest Copy Systems made a concerted effort to change its culture and has seen significant improvements in productivity and staff-customer engagement.
Why We Consider Southwest Copy Systems Elite:
- Leveraging base. The dealer focuses on organic new business and developing opportunities within its existing customer ledger. Southwest Copy Systems has been able to upsell clients with newer solutions such as VoIP, managed network services and internet.
- Growth catalyst. After securing its fifth consecutive agreement with Albuquerque Public Schools, Southwest Copy Systems enjoyed a salutary bump in its education business in 2022. The dealer racked up 330 hardware placements with new school clients as its share of the New Mexico market increased.
- Tenured talent. Most Southwest Copy Systems team members have seven to 10 years of experience with the company, and a number of others have been on board for 20-plus years.
- Tech prowess. The dealer was recognized with the Toshiba ProMasters Service Award.
Stone’s Office Equipment
Richmond, VA
www.stonesoffice.com
Year Founded: 1970
President/Owner: Sam Stone
Number of Employees: 25
Primary Vendors: Sharp, Lexmark, Epson, HP, Kodak, Wellsys
Primary Solutions Offerings: PaperCut, Wallboard
Primary Leasing Partners: GreatAmerica, U.S. Bank, Wells Fargo
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: Service agreements (100%), MPS (25%)
Biggest Accomplishment of the Past Year: Stone’s Office Equipment increased its rating as a Platinum Service Dealer for Sharp, moving to an AA ranking.
Why We Consider Stone’s Office Equipment Elite:
- H2O dough. The dealer added new product lines including Wellsys bottleless water coolers and Wallboard cloud solutions, which offers content management for any office with a display board.
- Survey says. Stone’s Office Equipment surveys its clients using CEO Juice and tracks the scores for each technician. If a score falls below its set threshold, the client is interviewed to see how Stone’s can improve.
- Contract success. An MFP pact with the territory’s largest public school system was secured following years of negotiations. The deal calls for hundreds of Sharp copiers and display boards.
- Corporate caring. Stone’s Office Equipment participates in the Cameron Gallagher Speak Up 5K, which focuses on childhood depression. It’s also a supporter of The Jillian Fund.
The Swenson Group (TSG)
Livermore, CA
theswensongroup.com
Year Founded: 1993
President/Owner: Dean Swenson
Number of Employees: 24
Primary Vendors: Konica Minolta
Primary Solutions Offerings: PaperCut, Kofax, Square 9, Prism, Microsoft
Primary Leasing Partners: GreatAmerica, U.S. Bank
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: MNS (50%)
Biggest Accomplishment of the Past Year: The Swenson Group continues to grow the top and bottom lines of its business and makes significant investments for the future.
Why We Consider The Swenson Group (TSG) Elite:
- Growth strategies. TSG is constructing a marketing engine that emphasizes purchasing the most accurate data, using sequencing and ROI tracking tools such as HubSpot, while also leveraging automation tools such as Connect and Sell to garner more prospects.
- Education platform. The dealer seeks to raise the knowledge level of its partners through quarterly webinars that touch on subjects ranging from cybersecurity and unified communications to digital transformation.
- Gaining foothold. Acquiring a segment of a client’s business is a gateway to expanding the share of its technology spend. TSG did just that when it converted a longtime IT partnership into full MFP service.
- Fun factor. TSG established a Culture Club dedicated to team member care and cultivation. This group is responsible for new-hire welcoming and setting up enjoyable employee events including bocce tournaments, bowling outings, company picnics and walk-a-thons.
U.S. Business Systems, Inc.
Elkhart, IN
www.usbus.com
Year Founded: 1992
President/Owner: Ron Hulett
Number of Employees: 28
Primary Vendors: Kyocera, Sharp, HP, Lenovo, Dell
Primary Solutions Offerings: Microsoft, Ubiquiti, SonicWall, Datto, Dropsuite, VMware, Cytracom, Securence, Veeam, Square 9
Primary Leasing Partners: U.S. Bank, GreatAmerica
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: MNS (20%), MPS (12%), software (10%)
Biggest Accomplishment of the Past Year: U.S. Business Systems remodeled its facility, gutting much of the interior and knocking down most of the walls, but employees were able to focus on their work despite the distractions.
Why We Consider U.S. Business Systems Elite:
- Advanced IT. In order to address all aspects of customers’ technology consumption and utilization, U.S. Business Systems evolved its managed IT program. Client input and a more advanced tech stack helped guide the development of its content-as-a-service offering, which paved the way to large, recurring revenue agreements.
- Higher MPG. A large automotive manufacturer signed on for an IT deal worth in excess of one million dollars. In addition to desktop and data center products, the agreement was packaged with SLAs on delivery times, extended warranties and provisioning.
- Just chili-ing. U.S. Business Systems plays host to a number of events designed to create a more laid-back atmosphere, including Hump Day breakfasts, summertime cookouts and competitions such as the annual chili cook-off. A relaxed time off and work-from-home policy also includes permitting team members to bring children and pets to the office.
- Manufacturer kudos. The company has been named a Kyocera Premier Dealer each of the last two years and has garnered the manufacturer’s Customer Service Excellence Award.
United Office Systems, Inc.
Marietta, GA
unitedos.com
Year Founded: 1992
President/Owner: Michael Walsh
Number of Employees: 22
Primary Vendors: Konica Minolta, Lexmark
Primary Solutions Offerings: PaperCut, Konica Minolta, Prism
Primary Leasing Partners: Wells Fargo, LEAF, U.S. Bank
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: VoIP (80%), MPS (35%)
Biggest Accomplishment of the Past Year: United Office Systems sales reps personally delivered toner to their key accounts and presented technology offerings in the process.
Why We Consider United Office Systems Elite:
- Preventive medicine. The dealer’s service technicians regularly perform courtesy visits to all of the accounts within their territories, providing proactive maintenance and helping reduce emergency service calls.
- Call waiting. A number of major deals have been secured by United Office Systems on the strength of its cloud-based phone solutions, including four accounts with an average of 50 phones each.
- Winning tradition. United Office Systems has copped the Konica Minolta Pro-Tech Service Award for 15 consecutive years. It also achieved World Class Service certification by Net Promoter Score.
- Giving spirit. Among the organizations supported by United Office Systems are Toys for Tots, a local youth soccer league and an elementary school.
UTEC
Ann Arbor, MI
www.utecit.com
Year Founded: 2008
President/Owner: Kevin Van Kannel
Number of Employees: 48
Primary Vendors: Sharp, Epson, Kyocera, FP Mailing, Formax, Dell, OneScreen
Primary Solutions Offerings: Zultys, PaperCut, ThreatLocker, ConnectWise, WatchGuard, SentinelOne, Liongard, Datto, VulScan, Microsoft, Google, LastPass, Mailprotector
Primary Leasing Partners: GreatAmerica, DLL, Wells Fargo, U.S. Bank
Approximate Yearly Revenue: $5-$10 million
Fastest-Growing Business Segments: MNS (48%)
Biggest Accomplishment of the Past Year: UTEC enjoyed a sharp uptick in its MNS business and earned Sharp’s Platinum Level Service Provider status.
Why We Consider UTEC Elite:
- On air. The opening of a new on-site podcast studio enables customers to record shows while increasing their marketability and reach within their respective industries. The dealer also heightened its social media presence on LinkedIn, YouTube and Facebook.
- Driving profits. UTEC secured an agreement with a large national auto accessories manufacturer in excess of $500,000. It also picked up several net-new school district accounts that involved 400-plus MFP placements.
- Manufacturer awards. In addition to the aforementioned Platinum Level Service recognition, UTEC won Sharp’s Hyakuman Kai Elite Award.
- Helping hands. UTEC employees take part in charitable outings and events for non-profit organizations. The dealer also sponsors local athletic teams and volunteers within the community.
Vision Office Systems, Inc.
Charlotte, NC
www.visionofficesystems.com
www.vosupstate.com
Year Founded: 1997
President/Owner: Fred Habbal
Number of Employees: 35
Primary Vendors: Canon, Sharp, KIP, Brother, Lexmark, Clear Touch
Primary Solutions Offerings: Intermedia, Canon, PaperCut, Square 9
Primary Leasing Partners: GreatAmerica, Key Leasing Services (in-house), LEAF
Approximate Yearly Revenue: $5 million
Fastest-Growing Business Segments: Wide-format (40%)
Biggest Accomplishment of the Past Year: Vision Office Systems bolstered its foray into product and service diversification with interactive whiteboards and unified communications.
Why We Consider Vision Office Systems Elite:
- Web specials. Once the dealer completed its website redesign, it focused on bringing its ecommerce site to customers. Vision Office Systems shopped the job but ultimately decided to handle its development in-house. The company’s now marketing it to clients with web pricing to help snatch business away from big-box retailers.
- Cultivating business. Recognizing that the restaurant industry was hit particularly hard by the pandemic, Vision Office Systems created a promotional campaign to help eateries in their markets and incent customers. Each time a client leased/purchased new equipment, the dealer gave them a $250 gift card to a local restaurant.
- Healthy wins. Two of the top takedowns for Vision Office Systems were health care providers—one was a competitive RFP for 30 MFPs with more offerings tacked on, and another was for a provider that has grown its fleet to nearly 80 units.
- Partner prowess. Vision Office Systems supports the Lake Wylie Children’s Charity, which provides funding to families with children facing life-threatening illnesses. It also partners with a local Shriners organization’s fundraising efforts for Shriners Children’s hospitals.
Wisconsin Document Imaging
Green Bay, WI
www.wis-imaging.com
Year Founded: 2010
President/Owner: Cory Spice (president/owner), Brian Titulaer (vice president of sales/owner)
Number of Employees: 33
Primary Vendors: Ricoh, Xerox, Kyocera, Epson, Canon, Duplo, MBM
Primary Solutions Offerings: DocuWare, PaperCut, Microsoft, WatchGuard, Webroot, Solutions Granted
Primary Leasing Partners: U.S. Bank, Wells Fargo
Approximate Yearly Revenue:
$5-$10 million
Fastest-Growing Business Segments: Production service (47%), MPS (38%), service (18%), hardware (18%)
Biggest Accomplishment of the Past Year: Wisconsin Document Imaging’s growth spurt continues—it grew 23% over 2020 and was tracking 20% over 2021 through the first seven months of 2022.
Why We Consider Wisconsin Document Imaging (WDI) Elite:
- Service excellence. Fostering an environment of employee empowerment, WDI truly excels in the area of first-call effectiveness for technical service. The dealer averages 2.5 hours for its average resolution response time, well above industry benchmarks.
- Happy campers. Although the Great Resignation has spurred four million Americans to change jobs monthly for most of the past two years, WDI (aside from a handful of retirements) has not lost a single employee to other dealers or industries.
- Contract success. A county client with more than 250 machines recently signed on for a product and service agreement, a deal that includes MPS and software solutions. More than 50% of hardware placements in 2021 represented net-new business for WDI.
