Editors Blog

Elite Dealer Challenges Part 3: Keeping Up with Technology

Big or small, all dealers struggle to keep up with the pace of technology change. If that’s hard for even the top dealers, imagine how new technology confuses your customers. Many of the ENX 2016
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Pew Research State of American Jobs Survey Provides Insight into Hiring and Retaining Employees

The ability to hire qualified candidates is certainly top of mind for management within the document imaging industry. That’s why the recent State of American Jobs survey from Pew Research Center
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Adding Value by Going Vertical: Xerox Optimizes Its MFPs for Small Healthcare Providers

Late last month, Xerox launched its Healthcare Multifunction Printer (MFP) targeted to small healthcare providers. The announcement was interesting in that the MFP adds value with specialized
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What’s Next in the World of Search? Voice Search, Chatbots, and Conversational UIs

There’s a lot of noise online today. Articles, stories, photos, videos, and podcasts are all vying for our attention. As humans, we’re 80 percent more likely to engage with content that has
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Difference Maker Spotlight: LMI Solutions’ Terry Dixon

As a graduate of Michigan State University, LMI’s Terry Dixon cites Spartan athletics, golf, and not least, his great family, for providing the most joy in his life. Dixon entered the office
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Elite Dealers on Their Biggest Challenges Part 2: Maintaining Margins and Growth

It should come as no surprise that even the most successful dealers can struggle to keep growing while maintaining margins. They face the same market challenges as the rest: cut-throat pricing
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Innovolt on a Mission to Eliminate Power-Related Service Calls

Innovolt, a leading manufacturer of power protection products, caught the industry’s attention on September 1 when it announced the hiring of Ed McLaughlin and Phil Boatman as the company’s
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Elite Dealers on Their Biggest Challenges Part 1: It’s About the People

ENX Magazine’s Elite Dealers for 2016 provided a great deal of information on their submission forms that we did not use in the December issue. One area was the dealers saw as their biggest
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The IT Skills Gap is Real, But Not Impossible to Overcome

What is a skills gap? According to Gary Beach, best-selling author of “The U.S. Technology Skills Gap” and former publisher at CIO Magazine, a skills gap exists when a company is no
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Difference Maker Spotlight: GreatAmerica’s Tawnya Stone

How a company leverages technology has a huge impact on how well it performs. The challenge is that not many people have the business and tech savvy necessary to get both in sync toward reaching
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ENX Magazine and ENX The Week in Imaging Announce the 2016 Elite Dealers

Since 1988, the Elite Dealer award has honored the best and brightest of the office imaging dealer community. Today, ENX magazine and ENX the Week in Imaging announce the 2016 Elite Dealers,
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Difference Maker Spotlight: Centric Business Systems’ Rick Bastinelli

Yes, Rick Bastinelli’s first job after graduating from college was a ski instructor. Although he concedes it was a great job, he says he realized – to his chagrin – that he needed to pursue a
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