Editors Blog

Here’s an all-too-common scenario: A business buys a production print system with a digital front-end (DFE), but it receives inadequate training or loses the people who do have that training. Read More

Building a working product showroom is an absolutely essential element to any dealer’s production print plans. That’s the message ENX heard from every dealer we spoke with for our February Read More

I would like for you to think about the people who have been leaders in your life. One of the fascinating aspects about the people who lead us, whether they are good, poor or indifferent is the Read More

The policies of the Trump administration are likely to spur an upturn in the economy. That’s the opinion of Andrew Paparozzi, chief economist at Idealliance, a global association representing the Read More

Late last year, Toshiba Corporation announced that it might have to take a multi-billion-dollar write-down on its U.S. nuclear plant construction company due to cost overruns and other issues. Read More

This scenario is becoming much too common: A managed services client calls in a panic because they’ve been locked out of their company data. Someone at the company fell prey to a malicious email Read More

Dealers in the production print market will tell you that it’s very different from selling copiers and printers. One of the reasons is that the customer is different with needs and expectations Read More

“Digital transformation” is one of those terms that sounds impressive, but its meaning is a bit fuzzy for most people. It essentially refers to the application of technologies such as cloud, Read More

As a manager, I always hated the annual employee performance review. The company provided a form with the same criteria for every employee, but those criteria aligned well for none of them. It Read More

Selling production printers requires a more consultative, solutions selling approach, and the decision maker is likely not the same person as for a copier sale. “The prospect is looking to the Read More

A recent “The State of Mid-Market Cybersecurity: 2017” survey by Arctic Wolf Networks shows that 95 percent of IT professionals in mid-market companies believe they have an above-average security Read More

When dealer starts to look at the production print market, an easy assumption to make is that the existing service team can support the new product line. That assumption is dangerous and wrong Read More