Editors Blog

Epson Files Lawsuit in California to Stop Ink Cartridge Counterfeiting

Epson America Inc. announced that it filed a complaint for trademark infringement and a request for a temporary restraining order and seizure against 26 Amazon marketplace sellers. Filed by Epson
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Customer Friction & the Flywheel: Delighting Your Customer in 2018

I recently attended Hubspot Inbound 2018, which is like the Lollapalooza of marketing. This year, a record 24,000 attendees flooded the Boston Convention & Exhibition Center to get inspired,
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Judith Spitz Advises Toshiba LEAD Attendees to Enable Women to Experience Higher Version of Themselves

Las Vegas—On the second full day of the Toshiba LEAD conference, one of the day’s programs kicked off with an hour-long address by Judith Spitz, the founding program director of the Women in
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Toshiba LEAD 2018 Empowers Art of Business, Providing Tools to Craft Masterpieces

Las Vegas—Agile, bold, creative, determined and empowered. Those ABCs of characteristics certainly exemplify the approach employed by Toshiba America Business Solutions (TABS) and Toshiba Global
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The New Customer

Make no mistake about it: the market is in charge. As a provider of services, the best you can hope for is to understand your customer better than the competition, give them what they want,
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Six Reasons Why Flat Rate/One Rate Will Change the Copier Industry

I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to
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Following the Process and Cultivating Relationships Enable GFC Difference Maker Tom Flesch to Continue Legacy

Smart business practices are a lot like Novocain. Give them a little time…despite some initial pain, they’ll always work. The Gordon Flesch Co. (GFC) was founded in 1956, and many of the founding
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LD Products Difference Maker Christian Pepper Eschews the Safe Bet, but Cashes in on Rewarding Career

In the 1998 film “Rounders,” the protagonist struggles between committing his full attention to law school while trying to hide from his true passion, which is playing poker for a living. In a
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Ken Lalley Named New CEO of Static Control

Static Control is pleased to announce Ken Lalley has been named its new Chief Executive Officer, effective immediately. Lalley will continue as the Managing Director of Static Control’s European
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Taking a Selfishly Unselfish Approach Yields Benefits for Q2 Difference Maker Neal Becker

In an ideal business world, one’s daily agenda consists of a carefully cultivated list of to-do items that, when attacked, produces an array of desired outcomes. But the reality of a given day
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BEI Services’ iDaaS Tool: Consistent Billing, Profit-Margin Protection

In the August issue of ENX Magazine, the State of the Industry profile explored offering everything-as-a-service (XaaS). In the same article, Steve Gau alluded to the fact that Marco has been
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Dealers Provide Perspective on Tomorrow’s Sales Force During Ricoh ConvergX

When it comes to the latest generation of workers who are currently entering our ranks, there are two elements at play in the assimilation process. There’s the acknowledgment that the millennial
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