Editors Blog

The New Customer

Make no mistake about it: the market is in charge. As a provider of services, the best you can hope for is to understand your customer better than the competition, give them what they want,
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Six Reasons Why Flat Rate/One Rate Will Change the Copier Industry

I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to
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Following the Process and Cultivating Relationships Enable GFC Difference Maker Tom Flesch to Continue Legacy

Smart business practices are a lot like Novocain. Give them a little time…despite some initial pain, they’ll always work. The Gordon Flesch Co. (GFC) was founded in 1956, and many of the founding
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LD Products Difference Maker Christian Pepper Eschews the Safe Bet, but Cashes in on Rewarding Career

In the 1998 film “Rounders,” the protagonist struggles between committing his full attention to law school while trying to hide from his true passion, which is playing poker for a living. In a
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Ken Lalley Named New CEO of Static Control

Static Control is pleased to announce Ken Lalley has been named its new Chief Executive Officer, effective immediately. Lalley will continue as the Managing Director of Static Control’s European
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Taking a Selfishly Unselfish Approach Yields Benefits for Q2 Difference Maker Neal Becker

In an ideal business world, one’s daily agenda consists of a carefully cultivated list of to-do items that, when attacked, produces an array of desired outcomes. But the reality of a given day
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BEI Services’ iDaaS Tool: Consistent Billing, Profit-Margin Protection

In the August issue of ENX Magazine, the State of the Industry profile explored offering everything-as-a-service (XaaS). In the same article, Steve Gau alluded to the fact that Marco has been
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Dealers Provide Perspective on Tomorrow’s Sales Force During Ricoh ConvergX

When it comes to the latest generation of workers who are currently entering our ranks, there are two elements at play in the assimilation process. There’s the acknowledgment that the millennial
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No Secret to Success: Hard Work, Dedication Show the Path for VOS Difference Maker Jason Habbal

Jason Habbal has a pretty good idea of the value that hard work and dedication can provide. Having watched his father, Fred, toil for hours upon hours to grow Vision Office Systems (VOS) of
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Avoid Liability and Keep Your Print Software Updated

Outdated software is a huge liability for enterprise IT teams and their broader organizations. When technology is not updated and software is used long after it’s supported, businesses risk
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As Winds of Change Blow, Sharp Difference Maker Akisa Matsuda Never Stops Learning

In many cases, change can be slow to come about, whether it’s related to technology, culture or societal norms. Invariably, change prevails, however, and takes hold in the blink of an eye. Akisa
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CompTIA ChannelCon 2018 Attendees Hear Leadership, Teamwork Lessons from the Front Lines

Leadership and teamwork lessons learned on the battlefield can be applied to today’s business challenges, a decorated retired U.S. Army general told attendees here Wednesday at CompTIA ChannelCon
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