Editors Blog

What Really Drives Your Customer Experience?

Did you know that 64% of consumers have found customer experience to be more important than price when it comes to buying? And 74% of people will switch brands if the purchasing process is too
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New Name and a Familiar Face, but Annual Media and Analyst Event Delivers Ongoing Success Story for Canon

Shinichi “Sam” Yoshida was honest and upfront with the press and analysts who gathered Feb. 11-12 at the Waterstone Resort & Marina in Boca Raton, FL, for the annual state of the Canon
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The Moving Target that is IT Security: An Evolving Menace

Once upon a time, the pace of technology was measured in generations. Then it became decades. After the onset of the internet revolution and the iPhone, the measuring stick became five years,
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Conversations with Your Prospects: Is Your MPS Sales Approach Missing the Mark?

This piece originally appeared on the GreatAmerica Office Equipment Blog forum. Click here to read other topics of interest to our industry. My name is Greg Walters and I’ve worked in the
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Millennials Haven’t Killed Print: Canon Launches Print for Action Initiative to Show Print Remains an Influential Medium

Print has long been a powerful medium to inspire action, from promoting social change to influencing purchasing decisions. It therefore comes with little surprise to Canon U.S.A. Inc., a leader
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Xerox Outlines Three-Year Strategy at Investor Day; Guides to Over $3 Billion of Cumulative Cash Flow and Annual EPS Expansion

On Tuesday, Xerox (NYSE: XRX) held an Investor Day to provide the investment community and other stakeholders details on its strategic initiatives and financial plans. “With a history of
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The Freeman Co.’s Joseph Popolo Talks Strategy, Value of Live Events During EFI Connect 2019

When asked about the secret behind his success in business during EFI Connect 2019, Joseph Popolo, CEO of The Freeman Co., laid out four very fundamental tenets: hard work, dedicatio
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Supplies Network, HP Sponsor 2019 Ski For Hope to Support Cancer, Diabetes Research

There are some diseases and debilitations that are so pervasive, they have a penchant for touching the lives of virtually everyone. One would be hard pressed to find individuals whose liv
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Bill Muir Ushers in New Chapter of EFI Story at Connect 2019

Las Vegas—As Electronics for Imaging (EFI) ushered in a new era during its 20th annual Connect conference in front of 900 guests at the Wynn Hotel here in Sin City, a familiar face in the
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Under Pressure: Keeping Pace with Innovation and the Impact of M&A Color the Future for Industry

As we put the wraps on our January state of the industry look at trends and predictions, we have a second round of “sleeper” trends, issues and variables that might not have an immediate impact
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Data Security for Office Technology Dealers: Big Headache or Big Opportunity?

Regardless of the industry you serve, IT security is a hot and relevant topic. High profile cyber security breaches like the Facebook and Equifax hacks have made headlines in the last few years,
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Configuration Watchdog Feature Enhances Security Provisions for Xerox’s AltaLink Workplace Assistants

Xerox knows that the next best thing to having a junkyard dog stalking the perimeter of your AltaLink MFP, thus ensuring its security, is to have one built into the device…sans the mess and noise
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