Editors Blog

With nearly 280 million phishing emails detected by just one vendor and the increase in the number of unique emails, organizations have a lot to be worried about in 2023. I want to start with Read More

It seems that the older we get, the things we thought we could always count on as a certainty become fewer and fewer. The pandemic drove that notion home in convincing fashion. The changes Read More

Effective marketing is as much about ideas and strategies as it is about campaign development and execution. Creativity can involve the original and unorthodox, and when spinning out initiatives, Read More

When the pandemic struck, office technology dealers (like many industries) incorporated belt-tightening initiatives that ranged from conservative to draconian. Keeping everyone employed quickly Read More

It was Mikhail Gorbachev, the onetime leader of the former Soviet Union, who once offered the phrase “If you are not moving forward, you are moving backward.” One can’t say old Mikhail wasn’t a Read More

We’ve all heard the phrase “we don’t know what we don’t know,” and as it applies to business, it is those variables that are not readily apparent and cannot be factored into a business plan. Read More

Dealers are renowned for being brutally honest, so it speaks volumes that they weren’t overly negative or pessimistic in characterizing the state of the industry in 2022, even despite the Read More

It’s that time of year for the industry’s best and brightest students to take home their report cards. Instead of a semester or marking period, we’re evaluating the 2022 calendar year as a whole. Read More

A racecar driver doesn’t need to know what’s going on under the hood of the vehicle in order to be successful, but having an intimate knowledge of the machinations certainly helps. However, when Read More

Rohan Santora is on a mission to change the way dealers think about their customer relationship management (CRM) tools. The director of sales for The Sailor Group/AgentDealer knows the humble CRM Read More

“Apple employees oppose return-to-office.” “I only work half days at home, why go into the office?” “I’m not going to give up the freedom of working from home!” “Help Wanted!” These are all Read More

If there’s one thing the past three years have taught us, it’s that lessons aren’t truly learned unless we implement the knowledge into our processes and the way we conduct business moving Read More