Editors Blog

Client Prospecting: How Dealers are Winning Net-New Accounts

It’s not surprising that one of the barometers used to measure the success of a sales department is its ability to secure net-new business—taking down a client, and unseating either another
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Epson Difference Maker Elliot Williams Loves Solving Customer Challenges

It’s amazing the depth of information you can absorb simply by listening. Elliot Williams knows this to be true. The group product manager for business printing at Epson could easily throw around
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Industry Mourns the Passing of BEI Services Founder Wes McArtor

The office technology industry is deeply saddened by the loss of Wes McArtor, the president of NEXERA (formerly BEI Services) and a 30-year fixture on the industry circuit. Mr. McArtor, 67,
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Change Agent: Copiers Northwest Difference Maker Marc Grégoire Seeks Positive Outcomes

The title on Marc Grégoire’s business card may read “chief information officer,” but in his day-to-day interactions at Seattle-based Copiers Northwest, his underlying thrust is to be a catalyst
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Destination Dealer: Tangible Benefits and Indefinable Qualities that Attract Employees

In thinking about the ins and outs of hiring, it sometimes comes down to having a good feeling about someone. And while HR and other exec folk have been burned by relying on the “gut” to decide
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Cold Call Turns into Warm Lead and Life-Changing Close for EBS Difference Maker Michael Horvath

It was about 13 years ago that Michael Horvath discovered the product he was most adept at selling was actually himself. The recurring revenue took the form of professional fulfillment. Horvath
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Dealers Chart Challenges of Dealing with an Employee-Favorable Market

When we last visited the topic of hiring and retention a few years ago, conditions were especially favorable toward job hunters. It was the era of the Great Resignation, an extended period when
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Bold Strokes: TSG Difference Maker Dean Swenson Soars While Flying Solo

Sometimes a vision can seem clearer on paper than it does in practice. When Dean Swenson decided to transform his business in 2003—leaving the comforts of being a Xerox Agency member to begin
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Captains of Our Industry: ENX Magazine Reveals 2024 Elite Dealer List

Affinity Business Communications, the publisher of ENX Magazine and ENX The Week in Imaging, is pleased to announce the 2024 Elite Dealers list. We will present extensive profiles on each of the
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Educated Decision: Sharp Difference Maker Vince Jannelli Finds Industry More Compelling than Academia

Our starting point is less important than our ultimate destination. And sometimes a phone call is all it takes to get moving in the right direction. Just ask Vince Jannelli, the associate vice
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Remote Control: How Work from Home Impacts Dealer Hiring

There are two popular narratives in today’s employment landscape when the subject of remote work is broached. Some see it as the new post-COVID reality, while others believe it is largely
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DXone ERP Difference Maker Alex Cribby Seeks to Uplift the Industry

When it comes to attaining career aspirations, it often helps to borrow the roadmap for the journey you’re about to embark upon from someone who has successfully traveled that path. It’s not
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