Feature Articles

2024 Planning, Part Two: Allowing the Past Year to be Your Guide

Last week’s bounty of news surrounding acquisitions and organizational shuffling is a constant reminder that change is always afoot in the office dealer stratosphere. For some organizations, 2024 planning occurred well before last December, and industry players are already
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A Deeper Dive: Reviewing the Ricoh C125 MF Device

Here in the East Coast offices of ENX Magazine, our typical tools of the trade—despite being a magazine that serves the office technology dealership universe—tend to lean toward the remedial side. Not that there’s anything wrong with your garden variety Canon or HP
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South Carolina Dealer DocuGraphics Rechristened as Levifi

After 22 years in business, DocuGraphics is rebranding as Levifi, laying the groundwork for continued growth in the exciting world of workplace technology. Founded as a Xerox copier dealership in 2002, DocuGraphics—now Levifi—has evolved from a small team of four to a leading
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UBEO Business Services Acquires Fellow Elite Dealer Bay Copy

UBEO Business Services, a nationally renowned leader in business technology services, is thrilled to announce that it has completed the acquisition of Bay Copy, a $5-$10 million dealership based on the South Shore of Massachusetts with an impressive 51-year history of delivering
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Xerox Reorganization Will Result in 3,000-Plus Lost Jobs; Key Execs Depart

It only took a few days into 2024 for Xerox Corp. to announce a jarring organizational restructuring plan that will result in a 15% staff reduction for the first quarter, which translates to approximately 3,100 layoffs (based on the company’s most recent SEC filing). There was
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2024 Planning: Industry Experts Suggest Actions Based on 2023’s Teachings

If history has taught us anything, it’s that some of us are doomed to repeat it. But taking what the past has taught us and incorporating it into the way we approach the future…is it always the right course of action? Of course, we’re talking about January’s State of the Industry
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Legendary Centric Founder Rick Bastinelli Retires; Shawn Moran Named VP/GM

Centric Business Systems, a leading provider of innovative business solutions, today announced the retirement of its founder and president, Rick Bastinelli, after 33 years of dedicated service. Bastinelli’s visionary leadership and unwavering commitment have been
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Elite Dealer Challenges: A Final Glimpse at Industry’s Biggest Obstacles

It’s time to bid adieu to 2023. On the whole, it wasn’t a terrible year, unlike its three predecessors. It was a year in which business seemed to settle into its new normal, if such a thing exists. The supply chain pipes unclogged, backorders were filled and many dealers far
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2023 in Review: Ninestar Ban Earns Top Shocker Story

I’m going to be honest with you, and frankly, it’s not exactly a state-level secret. There isn’t a hell of a lot going on in the industry right now. Thus, the quantity of news items is going to be scant this week and next.  In a few weeks, we can expect to learn about
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2023 in Review: Joint Venture Between Ricoh, Toshiba Nets Most Compelling Designation

It’s almost a running joke within the confines of industry conversations. Every year, a bevy of observers will point to what they feel is a glut in the manufacturer community and quietly predict, “We’re going to see some OEM consolidation this year, for sure. There aren’t
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Kyocera Wins Court Case Against State of New Jersey

A federal judge has deemed a New Jersey law that ensnared Kyocera Document Solutions America (KDSA) doesn’t apply to the manufacturer. The state’s Russia Act, which targets entities conducting prohibited activities in that country, was dealt a blow when U.S. District
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Keeping You Company with More Tales of Elite Dealer Challenges

Listen…do you hear that? No? OK, listen again. Do you hear it now? You don’t? Of course not, because it’s the sound of your phone not ringing, or your email client not bong-ing (for lack of a better term). It’s Dec. 21, and all’s quiet. There’s nothing going on, because most
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Modern Sales Training Difference Maker Derek Shebby Helps Reps Reach Greater Heights

There are no two words in the English language more harmful than ‘good job.’—Terence Fletcher, Whiplash The quote is delivered brilliantly by actor J.K. Simmons, playing an instructor at a music conservatory who is hell-bent on cultivating Charlie Parker-level greatness in one of
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Help Wanted: Elite Dealers’ Biggest Obstacle is Finding and Retaining Team Members

In the business world, it seems there is something that can be counted on, without fail, year after year. And that is the difficulty in finding and maintaining quality employees. Come to think of it, when was the last time you can clearly remember having a wealth of quality
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Happy U.S. Birthday: Kyocera Document Solutions Celebrates 50 Years in Proud Partnership with American Businesses

Kyocera Document Solutions America Inc. is delighted to celebrate 50 years in proud partnership with American businesses, recognizing half a century since the organization began its operations on U.S. soil. With roots in the U.S. that date back to 1973, Kyocera Document Solutions
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