Scores of copier dealers and resellers across the United States have discovered when they need a part and need it fast TSAworld delivers. This is a company whose mission is finding solutions for its customers—solutions that ultimately help those customers succeed and grow their own businesses.
TSAworld has a rich history and foundation based on providing quality office machine parts and solutions for the office technology industry. The company was founded in 1986 with an initial focus on cultivating typewriter dealers with an eye on the laser printer industry. It was a business strategy that has paid dividends over the years. Today, TSAworld is known as a wholesale distributor of original manufacturer equipment parts and proven quality third-party parts, serving technicians and service companies in the office products industry. It carries a vast selection of printer parts, copier parts, wide-format parts, fax machine parts, and scanner parts. The company is an authorized HP parts reseller and Brother Distributor as well as stocking parts for laser printers and copiers for Canon, Xerox, Samsung, Lexmark, Epson, Dell, and other OEM’s. Thousands of parts are in stock at any given time.
TSAworld also has a well-earned reputation as a one-stop resource for office machine service technicians who need tools, tool kits, toner vacuums and chemical cleaners for office machine repair and maintenance. In addition, the company remanufactures assemblies for customers at a significant savings over new assemblies. TSAworld also designs and offers specialized kits to address specific machine performance issues while reducing troubleshooting and repair times, and minimizing repair parts inventories.
Over the years, TSAworld’s offerings have grown to meet the needs of its customers. “We work with many large corporations with our complete tool kit programs,” states Brian Plati, TSAworld’s president.
TSAworld’s sales & finance team.
Although most of TSAworld’s customers are located throughout the United States, the company also services a growing number of international customers. Customers range from small one-man operations to Fortune 500 corporations, including many of the leading OEMs in the office technology space.
In an industry where technology and training are often interconnected, TSAworld understands the necessity of continuing to innovate its offerings to keep pace with industry trends. It’s been rebuilding fuser assemblies for more than 20 years and seven years ago started rebuilding copier fusers and is rapidly expanding this segment of the business.
“We are adding new fusers on a rebuilt basis daily for printers and copiers and adding hundreds of copier parts to our inventory,” reports Plati. “We’ve added many parts on a refurb or good working parts basis to keep our customer’s costs down on repairs of machines covered under MPS-type programs.”
Beyond the Parts
TSAworld is so much more than the sum of its parts and has been recognized in the Inc. 5000 as one of the fastest growing companies in America. Although an extensive parts offering is the primary reason office technology dealers and resellers, and service techs across North America rely on TSAworld, equally important is the customer experience.
Customers who do business with TSAworld receive the added value of working with a knowledgeable staff dedicated to providing outstanding technical support to office technology technicians while also answering any questions they might have about specific parts.
“Customers know when they call us a ‘real’ person will answer the phone,” says Plati. “They also know that those individuals are well versed on our products.”
Customers can also e-mail their questions or visit the TSAworld website and submit a question and receive a prompt reply. TSAworld plans to launch a new website this fall, which will significantly improve its customers’ experience.
Whether dealing with technical issues over the phone or responding online, meeting the needs of its customers are paramount. And when it comes to new additions to the product line, many of those are the result of customer requests.
“We listen,” emphasizes Plati. “We’ve found our customers have a difficult time saying ‘no’ to their customers, and we do too in today’s marketplace. Our customers understand if they are in the office machine repair business, we can help them.”
Another benefit of partnering with TSAworld is that there are no minimum order requirements. This is a big plus when all a technician needs is a single part to repair a machine. For dealers and resellers who stake their reputation on timely and accurate service, this separates TSAworld from other suppliers who require customers to wait until they’ve accumulated a large order.
Customers also appreciate the company’s Advance Exchange Program. This program has been designed to provide customers with a cost-effective solution to purchase refurbished assemblies. The company refurbishes assemblies that have a high demand and parts available for rebuilding. In some instances assemblies do not have components available for purchase and in other cases there is not enough demand to set up a refurbishing process.
When a customer places an order for a refurbished assembly, TSAworld ships the assembly the same day at a significantly reduced price compared with a new assembly. Customers must then return a “core” for the assembly they are ordering within 30 days of TSAworld’s shipment. The company does not accept “cores” that cannot be repaired or are missing parts. Refurbished assemblies include a generous six-month warranty as opposed to the traditional 30-day warranties of most new OEM assemblies.
TSAworld even provides customized laser printer training for large and small companies interested in offering laser printer service or MPS programs.
“We offer our customers training on how to repair and sell laser printer service,” explains Plati. “We created our own class schedule and worked closely with BTA, providing training across the country.”
Still Delivering After All these Years
TSAworld is open from 8:00 a.m. to 6:30 p.m. eastern time and makes every attempt to ship orders the same day that they are placed. Generally, orders placed prior to 5:30 p.m. will ship the same day.
“We have a better than 95 percent fill rate on parts and fuser orders,” points out Plati. “We also have the ability to drop ship parts from many of our vendors.”
Most parts and supplies are shipped via UPS or FedEx, although customers have the flexibility to request another carrier. Non-refurbished products have a 30-day warranty and non-refurbished parts a six-month warranty. TSAworld does not warranty products that have been mishandled, improperly installed or modified. If a customer needs a return materials authorization (RMA) for a warranty product, all they need to do is call, along with providing a warranty number, and TSAworld will fax an RMA confirmation.
The Perfect Parts Partner
It all comes down to providing customers with the best products available in the industry. And that’s exactly what TSAworld has been doing since 1986. Whether OEM products or proven quality aftermarket products, customers can remain confident they are dealing with a supplier who has their best interests in mind. Indeed, TSAworld has long been committed to ensuring its customers get the parts they need, including parts that many other distributors don’t carry. It’s for those reasons and more that position TSAworld as the perfect parts partner for office technology dealers, resellers, and service techs.
Contact Information
TSAworld
3011-B Adriatic Ct. Norcross, GA 30071 www.tsaworld.com
(770) 417-2323 (800) 633-6626 Fax: (770) 417-2305/(800) 635-5388
TSAworld’s Offerings at a Glance
- Parts, assemblies and logic boards for printers
- Parts, assemblies, logic boards and consumables for copiers
- Parts, assemblies and logic boards for fax machines
- Memory and network cards
- Refurbished Printers
- Printer training
- Printer and copier fusers
- Copier supplies and drums
- Toner and toner collection bottles
- Vacuums and vacuum filters
- Service and parts manuals to support the technician
- Tools specific to office machine repair
- Toolkits and cases
- Disposables such as wipes, cloths, drapes, and gloves
- Chemical cleaners commonly used in office machine repair
