The Go-To Partner for Quality Products and Service
In 2007, Q2 was formed with the primary goal of offering Independent BTA Channel dealers a superior option for parts and suppliers. Until then, dealers had the choice of purchasing from higher priced and less flexible OEMs, or from aftermarket distributors with limited product offerings and flexibility. Fast forward 7 years and Q2 has proven their superior ability to help dealers maximize their profitability by providing parts and supplies in a quick, cost effective, user friendly and professional manner.
Q2 is the perfect partner for MPS dealers who face the challenge of supporting a wide variety of equipment. Instead of purchasing their parts and supplies from a multitude of distributors or faceless websites, MPS dealers can turn to Q2 for immediate access to high-quality, ready-to-ship parts and supplies. In doing so, dealers are able to maximize their profitability and enjoy outstanding customer service from Q2.
Joe Steinberg, Jane O’Brien, Neal Becker
Q2 blends old-fashioned, hands-on experience with state-of-the-art, earth-friendly products to be a true partner with their independent dealers. Co-founding partner Jane O’Brien’s experience in sales, customer service, and operations enables her to understand and support the operational side of Q2 in addition to the sales and customer service needs of Q2’s rapidly growing base of loyal and satisfied customers.
Jane explains, “Q2 doesn’t do anything fancy, but we execute very well. The extensive experience of every Q2 employee enables us to truly help our customers. Many of our employees have worked for office equipment dealers, which help them understand the needs of our customers. Going the extra mile is the standard. Our customer service reps are ready and able to answer questions, provide part numbers, manage special order requests, or suggest a lower cost alternative solution.”
The Q2 website offers an online catalog with many “Product Search” options, which enables users to quickly scan dozens of manufacturers, hundreds of models, and thousands of OEM part names and numbers. This intuitive, easy to use feature allows simplified online ordering, thus saving customers time and money.
The Q2 online catalog and pricing is password protected. Dealers can quickly sign up and receive their own password for access to confidential pricing. This protects the dealers, as end-user customers cannot access Q2’s confidential product offering and pricing.
Joe Hessburg
Neal Becker, another co-founding partner, explains the Q2 philosophy. “We began with long term industry professionals who have an extensive knowledge of the dealer community’s needs. We are able to pick and choose the most reliable and technically proficient blend of North American and overseas manufacturers to provide the most sought after office equipment parts and supplies.”
Neal continues, “At Q2, we know this industry, and we know how important it is to listen to our customers. We know that our success will be determined by how well we help our customers. We work diligently to provide for the sourcing and effective delivery of value added, affordable products. We are committed to helping dealers by giving them more options to save money, remain competitive, and survive today’s challenges.”
The following “Q2 Quality Promise” is printed on all employee business cards:
At Q2, we understand that almost everything we sell costs more to install than it does to acquire. We understand the quality of our products can affect the quality of our relationships. As we seek new ways to lower product costs and pass more savings on to you, we will not compromise our product quality to win sales or gain profits.
Q2 enables service organizations to optimize their profitability, expand their purchasing options, and lower their purchasing risks by offering quality products at extremely competitive pricing. Q2’s broad and continually increasing product offering includes a wide variety of color and monochrome toner cartridges, blades, drums/photoreceptors, drum unit cartridges, feed rollers, fixing films, fuser cleaning components, fuser kits, lower pressure rollers, maintenance kits, picker fingers, staples, toner, transfer rollers, upper fuser rollers and other miscellaneous parts.
Last but not least, Joe Steinberg, co-founding partner, completes the trio of former Katun executives who joined together, using their 80+ years of industry experience, to establish Q2. From inception, their goal was to help the BTA Channel dealer eliminate the guess work of finding superior aftermarket products. By using Joe’s product knowledge, product development experience and contacts, Q2 has been buying compatible products from trusted, proven, IP compliant, independent manufacturers from around the world. Q2’s extensive offering of compatible and genuine OEM products provides the independent servicing dealer with one-stop shopping for a wide range of office equipment.
MPS dealers understand that there are many different sources for compatible products. Individually testing products from unknown aftermarket manufacturers is time consuming and costly, and requires extensive industry expertise and statistical tracking. Q2 takes out the guess work by providing proven compatible products for dealers.
Since their inception, Q2 has listened to their loyal customer base. Q2 is in the process of integrating e-automate’s PO Processor to the Q2 ordering system. The functionality of PO Processor includes: Pricing Request, Pricing Response, Order Submission, Order Response, Current Shipping Status, Invoice Request and Invoice Response. This is part of Q2’s ongoing commitment to maximize the value customers receive by working with Q2. The integration with e-automate increases Q2’s accessibility to dealers, and provides additional tools that improve accuracy in purchasing and receiving transactions.
Q2 strives to maintain a low cost structure while providing a high level of service. They offer a variety of programs including private labeling, blind drop shipping, free freight options on HP cartridges, and other programs that help enhance the dealer’s image and save them time and money.
From the beginning, Q2 was founded on the belief that good business relationships are formed by being a good business partner. Q2 has been an IBPI Preferred Vendor since 2008 and is also a BTA member. Q2’s goal has always been to partner with their loyal customers by providing great customer service and an extensive line of the most competitively-priced, high quality products in a timely manner. Q2 is one of the few rapidly growing companies in our industry today, proving that dealers appreciate Q2’s value proposition.
Q2 values your trust and appreciates your business.
Q2, LLC
14450 Ewing Ave S, Suite 100B, Burnsville, MN, USA
888.826.2576
www.Q2products.com * E-mail: custsvc@Q2products.com
