The convergence of IT/Network and MFP/printer services that has long been predicted began tangibly evolving into a market reality in 2011. Over the last year, we’ve seen imaging manufacturers continue to launch and greatly improve variations of “MPS in a box” programs designed to Read More

It is 2012, you have a new year and optimism abounds.  You also have a new budget…at a 20 percent increase and no additional headcount to go about the task.  The members of your team don’t have the skills they need if they’re to perform at their best and your owner won’t Read More

We are just so busy and can’t find enough people. It’s a challenge all the time and has become even worse in the last year. I think it kind of dovetails with the biggest challenge of our clients, the independent dealers, and that is the migration or absorption of MPS. It’s one Read More

It’s becoming clear that offices are not producing the copy and print volumes they once did.  The ubiquitous memo that was once copied and distributed to all relevant parties within an organization is now delivered electronically as a PDF document.  As a younger, mo Read More

As a document management developer, we believe that the most relevant trends which will drive our business in 2012 will be our customers’ need to further streamline their business processes, their desire to provide document access to the increasing number of mobile knowledge Read More

I’m not one for New Year’s resolutions, especially since most resolutions are often forgotten by the time February rolls around. But I am one for predictions and gazing into the crystal ball and predicting what’s next. Except I’m not making any predictions, I’m leaving that to Read More

Many of us work in changing competitive environments. If we don’t keep up with news and trends, we can miss key opportunities and can be caught unawares. That’s why, for some of us, it’s important to keep-in-touch with news and trends in our industries. Although Read More

It’s time to sign off on the last issue of The Week in Imaging for 2011. I’ll be back next year, or more precisely next week to start all over again.  Thank you for your support in 2011. That inspiration and encouragement that has allowed me to keep doing what I love—writing Read More

If Frank Grasso, CEO of TGI Office Automation, could turn back the clock, he’d have hopped on that managed print services train sooner rather than later. Even though he missed the earlier train, that’s not stopping him from climbing aboard now and transforming his successful Read More

With the idea of the sales pipeline, we sometimes use the metaphor of a funnel (wide at the top, narrow at the bottom) to monitor the sales process. At the top of the funnel you have “unqualified prospects” – the very many people who you think might need your product Read More

…is for all those folks who I asked for a highlight of the year to e-mail me their highlight. Why am I not surprised that I am still hunting down responses for the Highlights of the Year? I shouldn’t be that’s for sure. After all I write for so many different publications and Read More

(Editor’s note: I encourage you to share your thoughts on the opinions expressed in this article. Some of the principles may not resonate with all readers and I’d love your feedback either way.) One of the biggest problems facing many dealerships and manufacturers is how to get Read More

(Editor’s note: This article was originally written for ENX magazine’s Mexico and Latin America magazine. To view the original version of this article in Spanish, click here.) While the United States and Europe fret over huge deficits and threats to a fragile recovery, this Read More

Anybody who thinks they can contact 52 companies and make a simple request for them to share with me their biggest highlight of 2011 in a timely manner has got to have a couple of screws loose. Hello. Anyway, that’s been my goal since early November as I assemble the last three Read More

  As we wind down the year I thought it would be interesting to contact 52 companies from all segments of the office technology/imaging industry and attempt to get their perspectives on what they consider their company or organization’s most significant accomplishment or Read More