You might have wondered how Twitter could be of value to your dealership. Unfortunately, I won’t be able to share with you any one silver bullet that will sell you on the value of Twitter for your business. However, I can certainly give you some very specific benefits that Read More

Now that we’re well into 2012 and a whole new era in communications, it’s difficult to believe how much things have changed.  It’s almost hard to remember what is was like to do business without fax machines, cell phones, PDAs and a computer on everyone’s desk. Or when there was Read More

Following are highlights from the big and small news stories for March: NPRN and NPSA Enter into Reciprocal Service Agreement March 27 – The National Print Repair Network (NPRN), currently providing printer service delivery across the United States, and the National Print Read More

Chip Miceli, president of DPOE in Des Plaines, IL, discusses his most notable sale of the week. What was your most notable sale this week? Miceli: The Sharp PN-L702B 70” Electronic Touch Screen LED Display Whiteboard. Who bought it? Miceli: A company in the Services Industry Why Read More

Businesses in all industries are contemplating more and more to add social media to their marketing plans. As a dealership, you may be wondering if there is really any value in using social media. If any of the following statements illustrate your worries about social media, then Read More

Before I talk about something new in The Week in Imaging, let’s go back to beating the dead horse, meaning the story of RJ Young’s acquisition of Ricoh direct branches. Art Post has some interesting comments from dealers regarding the acquisition you’ve got to read. Scroll down Read More

Last week’s announcement that RJ Young Company, based  in Nashville, Tennessee, had acquired multiple Ricoh direct branches (Huntsville, AL; and Columbus, Tupelo, and Gulfport, MS) represented a huge win for the independent dealer channel, a channel that has long been a Read More

Newly located in the famous Lipstick Building in mid-town Manhattan, The Copy Room has been serving clients in New York and the Tri-state area for more than 30 years. George Dispigno, owner of The Copy Room, has a distinguished client base of high-end clothing, shoe and leather Read More

Last week I commented on RJ Young’s acquisition of a number of Ricoh direct branch operations. It was also the subject of Art Post’s column here and on his Print4Pay Hotel MFP Solutions Blog. It’s not typical for the tables to be turned in this way, which is why neither one of us Read More

Ray Belanger, president of Bay Copy in Rockland, Mass., reports on his big sale of the week. What was your most notable sale this week? Belanger: This week, we completed a large sale, a total of 47 units. In all, the sale included 35 Lexmark small multi-function units, along with Read More

Last week Print Audit announced what they call “a disruptive new business model” for print management. Print Audit Premier is a subscription plan for office technology dealers, providing them with access to all of Print Audit’s products for a monthly fee. Premier subscribers also Read More

This week Frank Grasso, president of CEO of TGI Office Automation in Brooklyn, New York talks about his dealership’s big sale of the week. What was your most notable sale this week? Grasso: A complete solution encompassing managed print and elimination of HP printers with four Read More

Not to take the steam out of Art Post’s column below on “The Death of the Direct Copier Channel,” but RJ Young Company’s acquisition of Ricoh direct branches certainly is an interesting development. I just finished watching RJ Young President and CEO Chip Crunk’s video message to Read More

Let’s agree from the get go that the only constant in the office technology industry is change. However, one area in that world that is often slow to change is sales rep compensation, especially as the industry moves towards a services and solutions model. I speak to a fair Read More

A couple of weeks ago I shared my impressions of the Konica Minolta Dealer meeting. I thought it would be interesting to get another perspective, that of Al Scibetta, president of Copier Fax Business Technologies in Buffalo, New York, and the winner of the 2011 Konica Minolta Read More