As a former service leader and as a current industry service consultant I have seen various metrics and methods used for service financial and performance benchmarking which have had varying degrees of success.  Some of these methods are proven effective on paper, producing the Read More

Following are the big and small stories of the month. Toshiba’s Newest e-STUDIO Color Series Combines Full-Featured Color Printing June 26, 2012 — Toshiba America Business Solutions, Inc. has introduced the e-STUDIO 2050c/2550c series and e-STUDIO2051c/2551c series of MFPs. These Read More

There’s not much that surprises me anymore but Photizo’s Transform 2012 in Orlando, May 23-25 was one of those surprises. After sitting on the fence as to whether or not to attend, I finally made up my mind. A lot of that internal discussion with myself came down to figuring out Read More

Each week throughout the month of May we’re going present 8 of our “Top 40 Solutions & Service Providers that should be on Every Dealer’s Radar.” The organizations recognized here have been selected by an informal panel of independent dealers and industry analysts based on Read More

It’s the final eight of “The Top 40 Solutions & Services Providers that Should Be on Every Dealer’s Radar.” What I found by talking to dealers, analysts, and through the solutions and services providers I know is that 40 is not enough. Okay, the number of solutions and Read More

When I started as a sales person in the copier business I had a very simple process for success: I chose a couple of buildings in my geographically bound territory in Philadelphia and walked office to office with a goal of getting the business card of the “decision maker,” and Read More

This week Carmen Pitarra of Northeast Print Supplies in Pittston, PA discusses his dealership’s most notable sale. What was your most notable sale of the week? Pitarra: A multi-machine Kyocera printer and MFP placement. Who bought it? Pitarra: An education customer. Why did they Read More

It looks like it’s going to be three short weeks in a row for me. Not exactly how I originally mapped it out when I decided to present “The Top 40 Solutions & Services Providers that Should be on Every Dealer’s Radar” at the end of last year. Last week I had an unplanned trip Read More

BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world’s only source of copier, printer and service department benchmarking! Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2 Read More

Whenever I present something like this, The Top 40, the number of hits to the site skyrockets like a, I don’t know, a Titan missile maybe? Considering I’ve really only been publishing The Week in Imaging for a year and a half, things are progressing nicely. This week I have Read More

BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world’s only source of copier, printer and service department benchmarking! Let us show you what GOOD looks like. Contact us today for your FREE analysis and Read More

This week Rick Bastinelli, president of Centric Business Systems with offices throughout Maryland shares his dealership’s most notable sale of the week. What was this week’s most notable sale? Bastinelli: Two Ricoh color production printers, the Ricoh Pro C901 and Ricoh Pro C751. Read More

BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world’s only source of copier, printer and service department benchmarking! Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2 Read More

This week Aric Manion, president of Kelley Imaging Systems in Seattle, Washington shares his dealership’s most notable sale of the week. What was your most notable sale this week? Manion: An IT project from a current customer who we have all of their MPS and all of their copiers. Read More

I have more Top 40 Services and Solutions Providers that should be on Every Dealer’s Radar for you this week. This was a fun Top 40 to put together and I received excellent feedback as to who ought to be included. In case you haven’t noticed, these are not presented in Read More