This week Paul Kotan of Southwest Equipment Brokers, a copier wholesaler based in Tucson, AZ, shares what’s hot and what’s not of late when it comes to what his independent dealer customers are looking for. What’s hot? Kotan: Anything with low usage and low meters. Ricoh, Sharp, Read More

This week we speak with Greg Gondek, president of Advanced Copy Technologies in Cromwell, CT. Advanced sells Kyocera, Lanier, and Riso equipment and also offers asset management, document management, and electronic workflow solutions. What’s hot? Gondek: Asset management and 3D Read More

Don’t stop me if you heard these stories before, they’re still good ones. From 1989-1992 I used to work for an end user office trade magazine. It was the oldest publication in the industry, started in the late 1930’s. The founder was still driving in from New York City at age 90 Read More

“They’re terrorists. They terrorize the end user.” That’s BTA General Counsel Bob Goldberg’s take on patent trolls at a BTA-sponsored industry summit on March 14 to address this escalating industry issue. These patent trolls are actually attorneys who are out to extort money from Read More

In case you missed them, a couple of items hit the news services earlier this week, both reporting that Sharp has declined Samsung’s offer to acquire their copier business. “On the one side you have Samsung saying they asked to buy it and Sharp said no, and you have Sharp saying Read More

Have you been following this story about Yahoo CEO Marissa Mayer’s new policy eliminating telecommuting, an edict that affects some 200 or so Yahoo employees? After the first spate of articles complete with knee-jerk reactions, came a second round of articles that drill deeper Read More

This week we speak with Ray Belanger, president of Bay Copy in Rockland, MA. Bay Copy sells Konica Minolta, Lexmark, and Muratec devices and is now making a big push into services. What’s hot? Belanger: Lexmark A4 devices and services-led MPS. Services is still somewhat of an Read More

I think we can all agree that the imaging and office technology industry is a volatile business. You’ve got big players, small players, and those in between. For all of them and the industry, things here are changing and evolving all the time. Round and round and round things go, Read More

It looks like we’re going to beat this dead horse a little longer or at least until there’s nothing left to say on the subject. Last week I interviewed Rob Sethre of Photizo Group who disputes claims that MPS has become a commodity. Click here to read that article. This week Read More

I’m ramping up my social media efforts. Please like The Week in Imaging on Facebook. We’ve got our own page. I’d also love to personally link in with you on Linkedin. I’m easy to find there too. In the meantime, I’m looking forward to BTA’s summit on patent trolling Read More

I loved this response I received on Monday to my subject line, “Seriously, Let’s Not Commoditize MPS” in last week’s newsletter. “Seriously, it’s too late.” Read More

Following are the big and small news stories for the month of March. etfile Brings Content Management to Reseller Channel March 26, 2013 –Taking distribution of its premier content and workflow management solutions one step further, etfile today launched a new sales engagement Read More

This week Russ Jacketti, vice president of sales with WJS Enterprises in Metairie and Baton Rouge, LA shares what’s hot and what’s not in his markets. WJS is a long-time Canon dealer. They also sell Lexmark devices. What’s hot? Jacketti: Mobile printing. What’s not? Jacketti: Read More

Any dealership that is still plugging away and independent after three-plus decades must be doing something right. You can certainly say that about Oklahoma Office Systems, LLC/OneSOURCE in Oklahoma City, Oklahoma. They remain a major player in their market and lay claim to being Read More

The future of the office technology industry continues to be services. Industry pundits are touting managed IT services as the next big thing and without a doubt more office technology dealers are getting into that business whether they are ready or not. “We’re seeing more BTA Read More