Is 3-D Printing Ready for Prime Time?

Queue up Rod Stewart’s 1979 hit “Do Ya Think I’m Sexy” over an image of a 3-D printer and play it for an office technology dealer looking for a sexy technology to complement his traditional product offerings and what do you get? You might get a good amount of folks salivating
Read More

Applied Imaging Keeps Pace with Rapid Growth with the Help of BEI Services Benchmarking Program

The service department of Applied Imaging, an office technology dealership based in Grand Rapids, MI with offices across the state, would be at a serious disadvantage if not for BEI Services. Applied has been using various programs from BEI Services for the past 15 years. Now,
Read More

Between the Lines: Where the Top Sales Reps Are

I’m pleased with the nominations that are coming in for The Week in Imaging’s and Print4Pay Hotels Top Sales Rep Awards. In case you missed it when we originally announced this back on January 10, The Week in Imaging and The Print4Pay Hotel have joined together to present the
Read More

An Interview with ESP/SurgeX on How to Leverage Power Protection When Calling on Customers

In this continuing series of articles on power protection we’re looking at ways that dealers can leverage this technology to grow their business. Recently I interviewed Dave Perrotta, director of operations at ESP/SurgeX, to get a better idea of how dealers can best raise the
Read More

The Modern Office Methods Approach to Selling Power Protection

Modern Office Methods in Cincinnati, OH, has been selling power protection products from ESP for more than 10 years. In fact, virtually no machine goes to a customer without some sort of power protection included. Years ago MOM’s service team came to a powerful conclusion about
Read More

Between the Lines: The Power of Power Protection

I’m not sure why, but the month of March, which usually comes in like a lion, and depending on where in the country you live, it most certainly did, and goes out like a lamb, has become power protection month at The Week in Imaging. This has happened by accident rather than
Read More

Between the Lines: Fear of HP

As regular readers may know, I contribute to various other industry publications, including Independent Dealer magazine www.idealercentral.com, a publication for the office products dealer channel. My latest assignment for Independent Dealer’s April issue is a short piece about
Read More

Managed IT Services Peer Groups Look to Position Dealers for IT Success

Last week GreatAmerica Financial Services announced the creation of the office equipment industry’s first managed information technology (IT) services peer groups, an endeavor with Service Leadership, Inc., a provider worldwide of financial/operational IT benchmarking and best
Read More

10 Ways to Make Your MFP & MPS Proposals Stand Out

Over the years I’ve seen a lot of really bad Copier and MPS proposals and some very good ones. The very bad ones far outweigh the very good ones. You’ve seen them, we call them, “hack proposals,” very vague, a price per month, nothing about delivery,
Read More

MPS? Is It Right for You?

(Editor’s note: This article, which I authored, appears in the February issue of Independent Dealer magazine www.idealercentral.com, a publication focused on the office products dealer channel. I thought you might enjoy reading my treatment of MPS for that channel. I recommend
Read More

Between the Lines: Science Facts, Not Fictions

Occasionally a friend’s Facebook post is good for something other than being annoying. Earlier this week, a Facebook friend posted a link to an article, “27 Science Fictions that Became Facts in 2012” from the myscienceacademy.org Website. I realize that the post, which was
Read More

Making Changes: AIIM Service Provider Executive Forum Provides a Blueprint for Competing in an Evolving Business Environment

Bob Zagami has attended some 30 AIIM Service Provider Executive Forums over the years and he’ll be back again this year, April 1-3 in Orlando. He’s truly bullish on this year’s Service Provider Executive Forum, which is running concurrently with AIIM. As an added benefit,
Read More

Catching Up with DPOE’s Chip Miceli

Chip Miceli, president of DPOE, has been in the office imaging business since 1972. He’s a familiar face at dealer meetings and industry events and is one of those dealers who is always generous with his time and his industry insights, whether it’s speaking to the press, speaking
Read More