Dealers who attended the BTA Grand Slam event in Baltimore last week expecting to hear how easy it is to make the transition into 3D printing during Airwolf 3D President Mark Mathews’ presentation on 3D printing heard some sobering words instead. It was great to see Mathews, Read More

I don’t want to give away the store, but I’ve been reviewing the Elite Dealer nominations for the past six weeks and one thing that’s been obvious to me, albeit not all that surprising, is the number of dealers, big and small, who are already offering Managed Network Services. Read More

For the past 29 years, Frank Cannata has been hosting his annual charity dinner and awards extravaganza. What started back in the old NOMDA days has evolved into a must-attend, entertaining industry event that brings together most of the movers and shakers from the office imaging Read More

I spent the first part of this week at BTA Grand Slam in Baltimore, home of the MLB Eastern Division Champion Baltimore Orioles. For a regional event, this had all the substance of a national event, or at least the sessions I attended did. What’s nice about this event is th Read More

As the office imaging industry evolves, more OEMs are placing less emphasis on hardware and more on solutions and services. That’s not much of a revelation for those involved in the industry, but it is still fascinating to watch the OEMs reposition themselves as more than just Read More

Last week HP unveiled a variety of printing services and solutions aimed at helping customers simplify printer security deployment and monitoring to better protect their network and confidential information while meeting expanding compliance guidelines. Prior to the announcement Read More

Do you hear that sound? The clock is ticking. The nomination deadline for the 2014 Elite Dealer awards is Sept. 19. You’re probably tired of receiving these reminders from me, but I want to make sure that everyone interested in participating has that option. Every year I receive Read More

If Bob Smith didn’t enjoy what he was doing, it’s unlikely he’d still be involved in the dealership he founded back in 1985 at the ripe old age of 50. Prior to starting Copiers Plus in Fayetteville, NC, Smith had already logged 28 years in the industry. Today, Copiers Plus has Read More

It almost seems anachronistic to use the term automation in this century; however, automated data collection tools have made a significant difference in the way dealers provide service and track service performance. Admittedly, this task has been automated for some time now, but Read More

It wasn’t so long ago I was thinking this was going to be a quiet fall when it came to travel and other industry related events. Was I ever wrong! My fall travel calendar is rapidly filling up after a quiet summer. I mentioned a couple of weeks ago in my article on the Toshiba Read More

This past week Toshiba rolled out e-BRIDGE CloudConnect to its independent dealer channel. e-BRIDGE CloundConnect is a cloud-based system that connects Toshiba e-STUDIOs to the cloud and back to Toshiba’s service and support entities, enabling the company, and by extension, its Read More

The September issue of ENX features an opus I wrote on data collection tools, focusing on what’s new from six different data collection solutions providers, why dealers choose them, and what kind of ROI dealers can expect from that solution. One vendor that wasn’t included in Read More

There seems to be a misconception that things slow down in the summer as people take vacations, enjoy long weekends, or have summer hours where they leave early on a Friday. I used to enjoy that luxury at one time when I worked in a traditional workplace and had legitimate Read More

If you know New Jersey you’re well aware that the highway’s often jammed with broken heroes on a last chance power drive. That’s not the case, however, with Electronic Office Systems (EOS) in Fairfield, NJ where this year business is booming like Thunder Road. Bad Springsteen Read More

Things have been changing at Protected Trust during the past 12 months. Last November it entered into a merger with DocuLex and three other companies. The four companies had the same investment group, which determined to combine all four into one. According to Protected Trust Read More