I’m just back from the Executive Connection Summit in Scottsdale, Arizona. As I write this, the four-day event is just winding down. Still, I saw enough in my day and a half there to capture the flavor of the event although next time I hope my writing deadlines and personal Read More

You’d better not call Lexmark a printer company anymore. You can, but if you want to more accurately describe who they are today and what they offer channel partners and customers, the word “solutions” aka “software” better be somewhere in that description. That was a key message Read More

A column in last Sunday’s New York Times Sunday Review section, “When Uber and Airbnb Meet the Real World,” hones in on the regulatory obstacles faced by tech start ups who are creating on demand apps for people who need something with people willing to do that job. Since we’re Read More

Look no further than Impact Networking in Waukegan, IL, for a shining example of a dealership that’s doing something different to attract quality people and fulfill its growth strategy for the next three years. With an aggressive plan to reach $100 million by the end of 2017, the Read More

If the folks in this industry have learned any one thing over the years, it’s we’ve got to embrace change. There’s always going to be resistance to change, and maybe a little kicking and screaming along the way, but in the end, change is this industry’s best friend. Without it, Read More

Scores of copier dealers and resellers across the United States have discovered when they need a part and need it fast TSAworld delivers. This is a company whose mission is finding solutions for its customers—solutions that ultimately help those customers succeed and grow their Read More

In what’s evolved into a solutions-oriented imaging industry, document management and ECM solutions represent two of the highest impact solutions within a dealer’s menu of services. As with any solution, it’s critical to understand how to best present and position that solution Read More

It’s not often you meet someone who’s been in the office imaging business for 45 years who looks like they can do it for another 45. That’s Nora Schulz, president of NEP Co., Inc. in Appleton, WI. To clarify, even though she’s been in the business for more than 45 years, some of Read More

Everybody is talking about the latest news out of HP. Okay, maybe not everybody, but plenty of folks in the office imaging industry. That seems to be the case whether this affects them directly or not. In case you missed it, here’s an excerpt from the New York Times on Monday, Read More

I cannot overemphasize just how informative reading these Elite Dealer nomination forms has been. It truly does help one place a finger on the pulse of the independent dealer community. I’ve been learning about each dealer’s major accomplishments for the year, their big wins, why Read More

As long as office imaging technology requires electricity to operate, power issues are inevitable. What’s not inevitable are solutions to those power problems. One vendor that provides a variety of solutions for monitoring, diagnosing, resolving, and preventing power-related Read More

It’s always fascinating dissecting how an office imaging dealer makes a sale. Recently I received a case study about how Dex Imaging and EFI installed EFI M500 Self-Serve Copy and Print Stations across the various campuses of Barry University, a private Catholic institution in Read More

It wasn’t that long ago when service techs were forced to make the transition from servicing analog equipment to servicing digital equipment along with all the headaches associated with what was then new digital technology, including connectivity. What was once a challenge has Read More

Last week I mentioned that I’ve been reviewing the 2014 Elite Dealer nominations and how many of those dealers, large and small, are making a move into Managed Network Services. This week, I have another observation to share and this is timely considering it follows up on last Read More

Following up on my editorial last week on the annual Cannata charity awards dinner, The Cannata Report has issued a press release announcing that it has raised a total of nearly $1.4 million for charity since 1997.  Frank G. Cannata, founder, president and Read More