Is Quality Still Important in the Compatibles World?

In the November issue of ENX magazine I interviewed various players from the supplies side of the office imaging industry about what’s hot, what’s trending, and what’s new. Participants included Luke Goldberg of MSE, Monte White of Supplies Network, Gary Willert of LMI, Eric
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Between the Lines: Words of Wisdom from My Favorite Music Blog

It’s no secret to those of you who know me that I’m fanatical about music. If I’m not going to a concert, I’m downloading tracks off iTunes, presenting concerts (my hobby for the past 19 years has been concert promotion), reading music bios, and amazingly in 2014, still buying
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What’s Hot and What’s Not at Business Copier Solutions?

This week Keith Justus, President of Business Copier Solutions in Poway, CA, discusses what’s hot and what’s not in his market. What’s hot? Justus: Digital signage, IT Services, and we’re doing a lot of solutions. Square 9, we’re doing a lot of that. It’s just a bunch of
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Toshiba Woos End Users at LEAD 2014

This week in Dallas Toshiba set a new standard for OEM conferences with its LEAD 2014 End User Conference. I say “a new standard” because of all the OEM events this is the first that exclusively targeted end users as opposed to past LEAD conferences that split the
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The One Question Aftermarket Suppliers Wish their Customers Would Ask

The main feature in the November issue of ENX magazine, “Aftermarket Roundtable: What’s Hot, What’s Trending, and What’s New,” examines what’s happening on the aftermarket side of the office imaging industry. Participants in that roundtable include Luke Goldberg of MSE, Monte
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Between the Lines: Resigning the Channel to Digital Signage

I’m fresh back from Toshiba’s 2014 LEAD End User Conference in Dallas along with a ribbon cutting at the Staples Center in Los Angeles where Toshiba unveiled LA Interactive powered by Toshiba (see the press release in the news section). LA Interactive is a special
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The 2014 Executive Connection Summit Prepares the Office Imaging Industry for the Future

Ever wonder what happens when executives from across the office imaging industry spend nearly four days together? Look no further than Scottsdale, Arizona and the Executive Connection Summit to find out. If you’re the least bit serious about what’s going on in the office imaging
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Between the Lines: Ruminating on Inflection Points

I’m still thinking about some of the presentations from the first day of The Executive Connection Summit in Scottsdale over a week ago. There’s an article in this issue that offers more insights into what went on at the Summit, but the words of Kevin Gilroy, senior vice
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What’s Hot & What’s Not?

This week Casey Stewart, business development and market manager for OFFIX in Richmond, VA, shares what’s hot and what’s not in her market. What’s Hot? Stewart: SOLUTIONS!  Each customer usually needs something more than just a copier. We are finding our customers are loving
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Dealer Spotlight: Celebrating Solutions with DOCUmation’s Scott Woolfolk

Scott Woolfolk, president of DOCUmation of San Antonio, a dealership formed by the merger of two San Antonio companies in 1997, has spent the last 28 years in the office imaging industry. He considers himself fortunate to be part of such a vibrant industry and successful
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Aftermarket Roundtable: What’s Hot, What’s Trending, and What’s New

To get a better sense of what’s happening on the aftermarket side of the office imaging industry of late, we contacted representatives of some of the leading supplies companies, including Luke Goldberg of MSE, Monte White of Supplies Network, Gary Willert of LMI, Eric Martin of
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Between the Lines: A New Era for ENX and The Week in Imaging

It’s sort of old news, the merger between ENX and The Week in Imaging. Although I guess it’s new news if you didn’t know already. To succinctly summarize, one of the office imaging industry’s leading print publications, ENX, has merged with one of the office imaging industry’s
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A Conversation with Systel Business Equipment’s Keith Allison

A Conversation with Systel Business Equipment’s Keith Allison Systel Business Equipment Co., Inc. based in Fayetteville, NC is doing more than $50 million a year in business, firmly positioning them as one of the top dealerships in the Southeast with 11 locations across the
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The Greatest Solutions Ever Sold…

According to the Dealers Selling Them How often do you hear or use the word solutions? Probably every day, right? Your customers may not use the term, but it’s a buzzword that most of us in the office technology industry can’t get away from whether we like it or not. And when we
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How Good Help in the Office Imaging Industry Became So Hard to Find

A few weeks ago I wrote a column about one of the biggest challenges facing the office imaging dealer community—finding good people. Shortly afterwards I received an e-mail from Paul Schwartz, president of Copier Careers, a staffing company for the office imaging industry, who
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