he lack of a comprehensive IT department equipped to implement security protocols and keep employees up-to-date on the latest threats is common among many MSP (Managed Service Provider) customers. As a result, many breaches occur because an employee clicked on an infected link, Read More

Office Technology Service Excellence Diamond Award Winner It doesn’t take an advanced degree or knowledge of rocket science to figure out why some dealerships are more successful than others. Consider Automated Business Products, one of the leading office technology dealerships Read More

“We’ve come to the end of the road and the end of the month presenting the challenges facing our 2014 Elite Dealers. After compiling more than 60 responses to the question, “What is your biggest challenge?” we discovered there was a sizable consensus among respondents as to Read More

The office technology industry used to be a simple place. Remember the days when copiers, typewriters, and adding machines ruled the world? Now look what’s happened. MFPs, software, Managed Services, MPS, ECM, 3D printing, and digital signage are taking over as strong revenue Read More

One of the top office technology dealerships in West Virginia is KOMAX Business Systems in South Charleston. The company, founded in 1999 by co-owners Bob Maxwell and Becky Offutt, markets Konica Minolta and Muratec as well as KIP and Canon wide-format printers. The dealership is Read More

We haven’t run out of challenges yet from our 2014 class of Elite Dealers. This week we present another group and will wrap it up next week with an article that identifies the one challenge facing more document imaging dealers today than any other challenge mentioned to dat Read More

Since January 2 we’ve been presenting the Document Imaging Industry Year in Preview in ENX/The Week in Imaging with brief comments from industry players representing the hardware, solutions, services, and supplies side of the document imaging industry as well as key industry Read More

This week I was in Las Vegas for the EFI Connect conference. It was a terrific conference. This was the first of the many conferences I’ll be attending this year and I’ll have more on EFI Connect next week. Next month I’ll be in Los Angeles for the Konica Minolta Dealer meeting Read More

Andrew Ritschel, president of Electronic Office Systems (EOS) in Fairfield, NJ, discusses what’s currently hot and what’s not or should be doing better in the markets that EOS serves. What’s hot? Ritschel: Standard Segment 2, 3 and 4 machines. That’s about it. We propose Read More

We continue to present snapshots of the year in preview from the various segments of the documenting imaging industry (hardware, solutions, services, supplies). The input we’ve received to date signal another exciting and vibrant year in the document imaging world. This week’s Read More

I hope you’ve been taking solace in the challenges the independent dealer community, knowing that these are some of the very same challenges your dealership is facing. The challenges we’ve been presenting throughout the month were originally shared by ENX and The Week Read More

There was an intriguing column in the Sunday Review section of the New York Times about an experiment that will be published in next month’s issue of the journal Computers in Human Behavior.  Researchers are wondering if the frequency in which we check our e-mail leaves us Read More

What’s new? That’s the question I e-mailed to dozens of players in the document imaging industry back in November and again in December, if they didn’t respond to my first query, about what they’ve got new for 2015 that will help their dealers and resellers be successful.  The Read More

Last year when we were soliciting our Elite Dealer nominations for 2014 we asked “What’s the biggest challenge facing your dealership?”  Because of space limitations those responses didn’t make the Elite Dealer profiles we ran in December. Instead, we’ll be sharing those in the Read More

What’s the matter with kids today? Remember that song from Bye Bye Birdie? It remains just as relevant in 2015 as in 1963. It’s just that now it’s a different generation complaining about the current generation, which was kind of the point of the song in the movie. And when I say Read More