Subject: Canon IR3300 ADF Skew Question: Anyone know what causes this model of Canon to skew the original when trying to duplex? It looks like the original twists sideways just before it finishes scanning the first side, then sometimes will jam or re-feed crooked when it goes Read More

Subject: Ricoh MP-5000 Tone Up Question: Hello there guys. Can anyone tell me the proper procedure to tone up an MP-5000 getting very light copies? Customer has put in a new toner cartridge but copies are still light. Thanks.  Answer: SP-2207 will do a forced toner supply, but I Read More

Subject: Kyocera FS-MFP Question: I’m getting grayish background on the right side of copies made on glass, from the DF and internal prints. It’s as if the exposure was set manually to a darker setting. Sometimes it starts in the middle of the page or 3/4 way down. Machine had a Read More

Question:. I have been filling the Xerox XC 1255 family and Sharp Z 830 series copiers that use the toner cartridge for years. It seems that neither the remanufactured drum nor toners seem to hold the toner density. Sometimes when I replace both with reman they may work great for Read More

Question: Hi. I have a strange problem. After a stabilization sequence the first B/W copy out has the first 3 inches missing or very faint. Every copy after that is fine. I have replaced the Black IU and the transfer belt but the problem still exists. Now the customer is Read More

Question: Has anyone experienced very low yields from color toners, not particular to model? I’ve been seeing this on the TA-250ci/300ci series, the TA-205ci/255ci series, and others. If so, is there anything anyone has found to fix this? I saw bulletins previously for toner Read More

Subject: Toshiba 351C Question: Hey guys, I have a machine that won’t come to ready and I can’t get into 08 mode. Does this mean that the HDD is toast? If so, do you have any suggestions on a new HDD? Also, is the procedure the same as a b/w e-Studio? Thanks.  Answer: More than Read More

Subject: Toshiba e-Studio 280 Shows Misfeed Question: The machine has additional paper trays that shows misfeed in the bottom access door in the lower right of the machine. I’ve replaced the sensor for the access door open/close. There’s no misfeed that can be found Read More

Subject: Ricoh Aficio 1035 Question: I am getting a laser alignment Error SC322. I took out the laser unit and cleaned the optics and the polygon disc. I also cleaned all connections to the board with QD electronic parts cleaner, including the ribbon cable. I still have the code. Read More

Subject: Konica Minolta DI-2010 with Error Code C0500 Question: I tried to clear the error code C0500. I got into service mode, #3, and the next screen showed a fill in blank space and the top right corner showed “End” to exit. I don’t know what to input for these blank Read More

Subject: Canon IR 5070 Question: I have a machine that works ok upon boot-up. As copies are printed it seems the toner is not keeping up. The image starts washing out. When I run a power cycle, the first page out is decent again. Does anyone have any tests or verifications I can Read More

Subject: Strange Toshiba DP8130 problem Question: The customer was having trouble with blurring when they printed through doc or off glass, but internals were perfect. I changed the CDD/lens unit and this fixed the issue. When I ran copies after the repair, I noticed only the Read More

Subject: Toshiba e-350 “Network Initializing” Question: Hey guys, I have a Toshiba e-350 with network initializing in the corner of the screen that never goes away. I have tried 08- 669,693,947,1001,1120 and I have updated the firmware. This machine isn’t being used as a printer Read More

Subject: Ricoh 3045 Ghost Image Question: The first 3 copies look good but then the copy starts getting extra images. It becomes increasingly worse from there. I changed out the drum blade and transfer blade, but I still have ghost images. I also cleaned the charge roller and Read More

Subject: Canon IR-C4080 – Blue Background Question: I’m getting blue background on the entire page. It looks kind of wavy too. You can still see the image of what you are copying / printing though. It happens on Full color, Auto Color and all single colors; yes, even when I Read More