ECi Software Solutions is well known in the dealer community for its e-automate ERP software for technology service providers as well as FMAudit MPS management software and Naverisk remote monitoring and management software. ECi provided a roadmap for those products at its user Read More

Professionals would rather see strong personal qualities in their leaders than a hard-driving business edge, according to recent research from Robert Half Management Resources. The company surveyed more than 1,000 workers and conducted phone interview with more than 2,200 CFOs. Read More

In the ENX Magazine feature story for November, “Beyond Traditional Print: Three Product Lines to Consider,” we spoke with vendors and dealers about their experiences selling label printers, digital signage, and 3D printers. They reported strong growth and optimism within their Read More

As any seasoned manager will tell you, getting staff buy-in on a new idea or way of doing work is tough. Sometimes to get your people to change, you as a manager have to change. That’s the challenge that California Business Machines (CBM) in Fresno, California, faced four years Read More

With traditional printer/copier sales flat, what dealer isn’t looking to expand its business? Ideally, any new product line should provide good margins and profitable recurring revenue. It should also mesh well with the needs of the dealer’s customer base and in-house Read More

Ask any dealer what his or her top five challenges are and keeping up with new technology is likely to be one of them. Identifying and learning about emerging technology that might eventually impact your business requires time and consistent effort. It’s also necessary. You don’t Read More

A big hurdle for many dealers considering the addition of software sales to their offerings is the learning curve needed to properly deploy and support a solution. Some software vendors offer the option of providing their own implementation and support services once the dealer Read More

At Square 9’s recent Encompass event, company VP of Sales North America East, Joe Hartnett, and Copytronics Executive Director of Solutions, Rohan Santora, told resellers about the importance of maximizing their aftermarket opportunities, such as adding users or departments to Read More

HP Inc. gave security analysts an update on how the company is doing since it spun off from Hewlett-Packard nearly a year ago. ENX has reviewed the presentation and background materials and pulled out items of interest to the dealer community. Here’s what we found: ● CEO Dion Read More

“We’re living in the age of digital wealth,” Square 9 Softworks CEO Steve Young told an audience of the company’s reseller partners and customers at its Encompass 2016 event in Clearwater, Florida, on Wednesday. “Information is the basis for wealth and power,” he Read More

In the October issue of ENX Magazine (“There’s Gold in Selling Software Solutions, but You Have to Dig for It”), both dealers and software vendors touted the benefits of focusing on vertical markets. Let’s drill down on the reasons why that might be the smartest strategy for your Read More

If you sell any services or products that are delivered through or connected to the internet, then be prepared to face more questions from your customer base about security in the coming year. That was the message that Michael Buratowski, senior VP of Cybersecurity Services at Read More

Many office equipment dealers (OEDs) have made the move into managed services. Those that have done so successfully are seeing strong growth and profits, but the investment in training and hiring can sway others from making the move. The hurdles to offering managed services are Read More

“Change is constant, and you have to anticipate and accept it.” That’s how Jennie Fisher opened her roundtable discussion entitled Leading for Innovative Results at the Business Technology Association’s (BTA’s) Grand Slam event in Boston earlier this month. Fisher is the senior Read More

Every business owner strives to do more with less, increasing sales while paring back overhead. That’s difficult to do without stressing out employees or cutting quality of service. Office equipment dealer Allen Business Machines (ABM) has found a way to raise its service Read More