Projections for the 3D printer market can vary dramatically. That makes it hard to identify the real opportunity in terms of dollars and which niches to target. Consulting firm Deloitte Poland recently released a report that evaluates all the different numbers around 3D printing Read More

Despite HIPAA regulations to ensure privacy and security, many health providers still rely on traditional fax to exchange patient information. Larger hospitals and primary care providers have made progress thanks in part to government incentives. However, hundreds of thousands of Read More

Big or small, all dealers struggle to keep up with the pace of technology change. If that’s hard for even the top dealers, imagine how new technology confuses your customers. Many of the ENX 2016 Elite Dealers said rapidly changing technology is one of their biggest challenges, Read More

The ability to hire qualified candidates is certainly top of mind for management within the document imaging industry. That’s why the recent State of American Jobs survey from Pew Research Center caught our eye. The “non-partisan fact tank” polled more than 5,000 Americans in May Read More

Late last month, Xerox launched its Healthcare Multifunction Printer (MFP) targeted to small healthcare providers. The announcement was interesting in that the MFP adds value with specialized capabilities to better enable core tasks such as digitizing, storing, and sharing Read More

It should come as no surprise that even the most successful dealers can struggle to keep growing while maintaining margins. They face the same market challenges as the rest: cut-throat pricing from competitors, declining print volumes, and the investment cost of offering new Read More

Innovolt, a leading manufacturer of power protection products, caught the industry’s attention on September 1 when it announced the hiring of Ed McLaughlin and Phil Boatman as the company’s vice-chairman and president, respectively. Both were well known in the office imaging Read More

ENX Magazine’s Elite Dealers for 2016 provided a great deal of information on their submission forms that we did not use in the December issue. One area was the dealers saw as their biggest challenges going forward. We received some insightful, well-reasoned responses, and we are Read More

How a company leverages technology has a huge impact on how well it performs. The challenge is that not many people have the business and tech savvy necessary to get both in sync toward reaching a goal. That’s part of what makes Tawnya Stone exceptional and this week’s Difference Read More

As 2016 comes to a close, it’s time to reflect on the top stories of the year in the document imaging industry. And it was an eventful year, with mergers and acquisitions (M&A) dominating the news. Whether it’s at the OEM, supplier, or reseller level, M&A always has a Read More

Since 1988, the Elite Dealer award has honored the best and brightest of the office imaging dealer community. Today, ENX magazine and ENX the Week in Imaging announce the 2016 Elite Dealers, which will be presented in the December issue of ENX magazine. This year’s Elite Dealers Read More

Label printers are one of the fastest growing segments in the office imaging industry. Companies like Muratec, Konica Minolta, and Epson offer capable systems that make in-house label printing affordable for many businesses that had previously relied on outsourced services. Read More

A large number of dealerships are run by the first- or second-generation owners, and many of their employees have long tenure. In other words, both management and the workforce are aging. This presents challenges on two fronts. The first challenge is how do you bring in fresh, Read More

In ENX’s November feature article, Beyond Traditional Print, Three Product Lines to Consider, I cautioned that there were few 3D printer OEMs capable of adequately supporting the dealer channel. That group includes market leaders 3D Systems, Stratasys (and its desktop brand Read More

The real money in selling digital signage is in providing services to create and manage the content that is displayed. Unfortunately, few dealers have the people and resources to do that. Learning how to deliver content services and then building the necessary in-house staff and Read More