The below examples show the paper size prompt that appears after the tray is opened and closed. This has been a common question on how to disable this as administrators have gone to the length to remove the “TRAYS” menu from the home screen to prevent end-users from changing Read More

The 59.F0 has been a common error code on the HP CLJ M452 and M377/M477 MFP models. The printer’s service manual references this error in relation to a “drum motor assembly,” but in most cases has been resolved by replacing the Transfer Belt assembly (RM2-6454). The belts have an Read More

LPI has noticed an increase in cases during which the above-named models will not turn on, failing with a “no power symptom” message. After verifying the printer has a good power source, replace the HVPS/LVPS main power supply # RM2-6301, and see the printer’s service manual for Read More

Issue The error message “13.B2.D2” or “Tray overfill” displays frequently on the control panel when printing from Tray 2. Recommended action See if any of these steps resolve the jam issue: 1. Check if the pickup rollers are installed correctly as shown. If the white arm is Read More

You may run into a problem in which the fixing alienation gear could break due to a larger than expected number of alienation cycles (i.e. switching between power save and printing many time each day, power cycling often, etc). This occurs especially later in the product’s Read More

A board (DC controller, formatter or interconnect) or disk (hard drive), solid state drive (SSD) or embedded micro media card (EMMC) with no data or existing data has been placed in the device. If you continue, existing data is permanently lost. This is a common screen to see Read More

LPI has had a number of cases in which a broken tab (or tabs) on the secondary transfer assembly results in faded or washed-out print on either the right or left side of the page, or across the entire page in the case of both tabs broken. (Pic shown with both tabs correct, not Read More

Missing colors have been reported on the above printer models. Printers diagnosed with the missing color are caused by the upper cartridge guide assembly being pulled out slightly from the front of the printer. When this occurs, grounding springs do not line up with toner Read More

Issue Description: Poor fusing and smearing print when running normal 20-24lb printer paper (75-90gsm). Paper type identified as “Light” rather than “Normal” causing the fusing of the toner to weaken over long print jobs or on different quality papers. Identify if the Paper type Read More

NOTE: Performing a cold reset will return the following printer settings back to factory defaults. This procedure is mostly used to default the network settings to DHCP (Dynamic Host Configuration Protocol) to have the printer automatically configure to a network – either on Read More

The above listed printers may produce a 13.20.00 ‘jam in right front door’ error code. While there may be no paper visible, this is usually caused by a dislodged tray 1 pickup roller cover which disrupts proper positioning of the duplex refeed sensor flag. This can be determined Read More

With the above listed HP laser jet MFP printers reaching the age they are, LPI has seen an increase in cases where the copy output is lighter than the original – but yet print jobs are printing perfectly. This is basically do to dirty optics in the lamp within the flatbed Read More

Customers may call in describing that they are unable connect to their printer with USB. Typically, this occurs out of the box on a new install. This only occurs with Future Smart 4 firmware. Symptoms Unable to add the printer using the USB port on the printer Network Read More

Administrators can remotely perform a Partial Clean firmware reset from within the EWS.Administrators can remotely perform a Partial Clean firmware reset from within the EWS.This feature is critical for solution providers managing a remote printer. The remote Partial Clean allows Read More

Monochrome Maintenance kit reset procedure LaserJet M600 series (M601, M602, M603, M604, M605, M606, M607, M608, M609) LaserJet M600mfp series (M630MFP, M631MFP, M632MFP, M633MFP) LaserJet 700 series (M712, M725MFP) LaserJet M4555 MFP HP maintenance kit count resets have Read More