When it comes to the success of offering ECM, document capture and other software-based solutions, dealers often slip up during the vetting and delivery processes. Thorough communication with the customer is a good start toward skirting potential hazards but is by no means a Read More

Toshiba honored a number of top-performing U.S. independent resellers during its 2017 LEAD (Learn, Engage, Act, Deliver) Conference, held during the first week of May in Orlando, FL. One of the honorees was James Imaging Systems of Brookfield, WI, which captured the Midwest Read More

There’s a line from an old song by the Eagles, “Already Gone,” that makes the point, “So often times it happens that we live our lives in chains…and we never even know we have the key.” In a sense, we’re bound by our inability to see the solution to sometimes simple problems. Read More

Closing the sale on enterprise content management (ECM), document capture and other software solutions marks only the beginning of a relationship between office equipment technology dealers and their client base. The ability to deliver customer service and support on the back end Read More

A wise person once said, if you want to score a touchdown, then throw the football into the end zone. You won’t hear any argument on that philosophy from Tracey Koziol. The senior vice president, Workplace Solutions Business Group for Xerox, is an ardent believer in setting Read More

Guidance and confidence. These are two hallmarks of the value proposition dealers can provide to their clients when conducting an assessment of their potential ECM, document capture and software requirements. Astute and accurate guidance, when properly delivered, instills Read More

The name Zeno, derived from the Greek and taken from the name Zenon, is commonly connected to a pair of well-known philosophers—Zeno of Elea and Zeno of Citium, the latter being the founder of the Stoic school in Athens. It’s also derived from the theonym Zeus. Thousands of miles Read More

While it falls upon dealers to ensure that their end-user customers are being equipped with the proper tools to facilitate ECM, document capture, and related software solutions, the software developers themselves boast a wide-angled perspective that reaches beyond the scope of Read More

Though its founding day might indicate a trick is about to be pulled, Knoxville, TN-based Thermocopy did, in fact, begin on April 1, 1964, with Randall Sumner and two partners each kicking in $50 investments to go with a $3,000 note for operating capital. The company debuted as a Read More

One of the fastest-growing companies servicing the vast health care industry isn’t exactly a household name for the general public. But while you won’t see any commercial spots for this firm airing during the Super Bowl, Kno2 has been scoring points among the many thousands of Read More

It’s been said that the SMB office environment is the last great, untapped frontier that inkjet printing has yet to conquer. But now that inkjet is beginning to infiltrate the BTA channel, courtesy of new product introductions from both Epson America and HP, it will be Read More

It is safe to say that enterprise content management (ECM), document capture and other software solutions are to office technology dealerships what medications are to drug stores. Why allow a customer to browse medications that address allergy and asthma, cough and cold or Read More

The timeless cliché follows that if you do something you love for a career, you’ll never work a day in your life. When Jordan Darragh found that not to be the case when it came to making a living in the printing industry, he walked away from it. “I lost passion for the print Read More

During the 2017 Toshiba LEAD (Learn, Engage, Act, Deliver) conference held the first week of May in Orlando, FL, a number of dealers were honored by the host, including the coveted Rookie of the Year award. That honor went to The Lioce Group (TLG) of Huntsville, AL. ENX Magazine Read More

After working at Sharp for more than 25 years, Erica Calise has discovered one fundamental truth. The learning process never ends. “You can’t take the attitude of thinking you know everything; we are always learning and must continually challenge ourselves and others,” said Read More