In the 1994 film Forrest Gump, which captured six Academy Awards including Best Picture, the protagonist is an intellectually-challenged but kind-hearted individual who goes through life at the whim of a feather on a breeze. Life, for Gump, is not so much a series of choices, but Read More

There is a basic adage in our approach to not only business but life as well, that seems to trip up many people: Treat others the way you would want to be treated. It’s something we’re all taught by the time we enter elementary school. Those who fail to follow such a basic Read More

It has been said that a revolution begins with one angry man. In the case of seat-based billing (SBB), two gentlemen are at the lead of an uprising to redefine the decades-old cost-per-page (CPP) billing platform for managed print services. And these men are not alone. Read More

Though it may sound contradictory, it is possible to be a dreamer and a realist at the same time. A prime example of this is Bill Melo, chief marketing executive for Toshiba America Business Solutions (TABS) and Toshiba Global Commerce Solutions (TGCS). A musician in the New York Read More

Sam Errigo is a walking, talking example that energy drinks and supplements are not for everyone. The executive vice president of sales and business development for Konica Minolta Business Solutions U.S.A. rolls out of bed, sufficiently juiced, ready to tackle the challenges of Read More

It’s that time of year again where we solicit nominations for the ENX Magazine Elite Dealer Award that will appear in our December issue. The Elite Dealers issue is a veritable Who’s Who of the top document imaging industry dealerships in the nation, from the $1 million Read More

Scottsdale, AZ—In part two of Joseph Bradley’s presentation on big data during the Executive Connection Summit, Cisco’s vice president, Internet of Things, discusses business disruptions by threats emanating from outside the industry. He then offers a list of five actions Read More

During the 2017 Toshiba LEAD (Learn, Engage, Act, Deliver) conference held the first week of May in Orlando, FL, a number of dealers were honored by the host, including the coveted Dealer of the Year designation. That honor went to Donnellon McCarthy Enterprises (DME) of Read More

People of a certain age fondly recall the days when their parents would pull into a service station primarily to fill up the gas tank. A small cadre of service attendees would storm the car like a NASCAR pit crew, washing the windshield, checking fluid levels, and ensuring the Read More

Fifty years is a long time for a shingle to hang in an evolving business climate, but Bob Gobin has his mother—who grew so bored with playing bridge in the afternoon that she opened her own small office supply company—to thank for planting the seeds of what would become Gobin’s Read More

Business as usual. That was the prime takeaway delivered in Phoenix during Samsung Electronics America’s Printing Solutions National Dealer Meeting in March. The 1,000-lb. gorilla in the room was HP’s acquisition of Samsung’s printing business, which is expected to be completed Read More

People of a certain age fondly recall cartoons from the 1950s and 1960s that featured the home of tomorrow and all of the technologies that would simplify life, from robots serving our every need to hovering automobiles. Many of the predictions were laughingly far off the mark. Read More

Scottsdale, AZ—For the second time in the last four years, attendees of the Executive Connection Summit were favored by the oratory skills of Joseph Bradley, vice president, Internet of Things for Cisco. OK, maybe “psyched” is a more appropriate description, as Bradley clearly Read More

One of the challenges, and perhaps opportunities, presented in the quest to provide quality customer service is the notion that no one loves buying a copier. And Sean Mummert is out to change that by expanding the customer experience. The founder and president of The Office Read More

It can be argued that the biggest value proposition that a person or business can have is its reputation. Quite often, one bad decision can result in its permanent loss. Paul Scarlett, director of asset management at Ricoh USA, learned this lesson the easy way via a nugget of Read More